Job description of emergency dispatch service operator for housing and communal services


What kind of position is this?

Such an employee receives his salary for the fact that he is, as a rule, involved in managing and regulating the work process.

Such a person belongs to the category of specialists and reports directly to the head of the organization.

This position can be obtained by a citizen who has the appropriate education and work experience in the housing and communal services sector for at least 1 year.

Only the head of the company in which he works can appoint an employee to this position, as well as relieve him of his duties.

During the work process, the dispatcher must act in accordance with the charter adopted by the organization, the rules that regulate labor protection , internal labor regulations and safety precautions.

He must also strictly follow the job description.

Features of work

A representative of the emergency dispatch service (ADS) manages the work process; the timely completion of assigned tasks depends on proper regulation. The specificity of the profession is direct subordination to the head of the organization, who is responsible for the appointment and dismissal of dispatchers.

The position of dispatcher is occupied by people with special education and experience in housing and communal services for more than a year.

The specialist fully complies with the job description of the housing and communal services manager, which describes all duties and methods of implementation.

At the end of the work, the employee carefully checks whether all the data is entered into the log.

Download the labor safety instructions for the dispatch service operator

Without employees acting as dispatchers, normal operation of utility companies would not be possible. When working, an employee must adhere to the rules dictated by the laws of the Russian Federation and the job description.

Job Description for GIS Housing and Public Utilities Operator

Immediate notification of officials, internal affairs bodies, control and supervisory authorities, territorial security authorities in the event of terrorist attacks, other illegal acts, emergency situations.

2.1.3. Development and maintenance of specified operating modes of thermal power plants and networks in the serviced area.

2.1.4.

Info

Ensuring the sustainability of heat supply and heat consumption systems in the serviced area. 2.1.5. Drawing up and registration of acts of investigation into the reasons for stopping the supply of water, heat, gas, etc.

and transferring them to the accounting department for accounting for settlements with the population for utilities.

2.1.6. Prevention and elimination of technological violations in the production, transformation, transmission and consumption of thermal energy in the serviced area.

2.1.7.

Job description of housing and communal services dispatch service operator

— sign and endorse documents within their competence;

— interact with the heads of structural divisions of the enterprise, obtain information and documents necessary to fulfill their official duties;

— initiate and conduct meetings on organizational, financial and economic issues;

— favorable conditions for carrying out professional activities;

— demand from management to provide assistance in the performance of their professional duties and the exercise of rights;

— favorable conditions for professional activity;

— to improve their qualifications in the manner established by the Labor Code of the Russian Federation and other federal laws;

- to other rights provided for by labor legislation.

4.1.

1.7. Professionally important qualities: [fill in as appropriate].

Job responsibilities

2.1. The housing department manager is assigned the following job responsibilities:

2.1.1. Monitoring the good condition and safe operation of power supply, heating, water supply, sewerage, ventilation, air conditioning and automation systems; implementation of the schedule for eliminating emergency damage and malfunctions of engineering equipment of residential buildings and built-in non-residential premises; protection of engineering systems from unauthorized access by unauthorized persons; in case of unauthorized access, immediately inform the persons responsible for the operation of these systems.

2.1.2.

Job description for housing and communal services operator

The dispatch service operator must know:

— organization of production planning and dispatching at the enterprise;

— range of products, types of work (services) performed;

— organization of operational production management service;

— fundamentals of technology and production organization;

— specialization of workshops, sections, production connections between them;

— basics of labor and production organization, labor legislation;

— regulations, instructions, other guidelines and normative documents relating to the work of dispatch services;

— rules and regulations of labor protection, safety precautions, industrial sanitation and fire protection;

— internal labor regulations.

II.

Required knowledge

Responsible work, frequent stressful unforeseen situations, a busy schedule require a person who wants to become an ADS dispatcher to have certain knowledge (the full list is presented in the professional standard), including:

  • purpose, operating parameters, control techniques from the dispatcher console and the principle of operation of the dispatcher control system;
  • capabilities of the dispatch control system software, methods of working in the program;
  • assignment and interpretation of signals and instrument readings coming to the control panel;
  • job description of the dispatcher and regulations on the dispatch service;
  • composition of the dispatch console equipment, methods for receiving applications and recording negotiations;
  • the procedure for receiving and recording applications for malfunctions in the operation of elevators and engineering equipment;
  • actions of the dispatcher in the event of emergency situations during the operation of elevators and engineering equipment;
  • rules of behavior in the cabin of a stopped elevator, as well as actions in emergency situations;
  • basics of psychology.

For a specialist of the fifth qualification level, who must have the same knowledge as a specialist of the fourth qualification level, the professional standard adds the following:

  • the operating principle of the dispatch control system operated by the dispatch service;
  • capabilities of the supervisory control system software;
  • the procedure for receiving and monitoring the implementation of requests for malfunctions of elevators and other engineering equipment;
  • regulations on the dispatch service operating a specific type of dispatch control system, duties, rights and responsibilities of the dispatcher and senior dispatcher;
  • job description of the dispatcher and senior dispatcher;
  • labor legislation of the Russian Federation;
  • basics of labor organization and personnel management;
  • rules for maintaining reporting documentation;
  • validity periods of qualification certificates;
  • rules for the functioning of the organization’s personnel service, training centers;
  • the procedure for preparing documentation for training or testing the professional competence of employees.

source

Job description of emergency dispatch service operator for housing and communal services

— instructions for operating automated dispatch and process control systems and control systems;

— instructions for the prevention and elimination of technological violations;

— technology and organization of repair work, maintenance of residential buildings, time standards for repairs of residential buildings in the serviced area;

— the procedure for interaction with emergency repair units;

— standards of compliance of housing and communal services;

— emergency phone numbers;

— rules and regulations of labor protection, safety precautions, industrial sanitation and fire protection;

— internal labor regulations;

— legislative and regulatory legal acts, administrative and regulatory materials on issues of production planning and operational management of the activities of housing organizations.

1.6.

Important

Implements and ensures the rational use of technical means of operational production management. 8. Maintains a dispatch log, draws up reports and other technical documentation on the progress of production.

9.
Participates in the work and assessment of the activities of enterprise divisions, identifying intra-production reserves.
10. Manages the work of dispatch service operators. The dispatcher has the right: 1.

Attention

Get acquainted with the draft decisions of the enterprise management concerning its activities. 2. Submit proposals for improvement of work related to the responsibilities provided for in this job description for management’s consideration.

3.

The manager of the housing maintenance area (hereinafter referred to as the housing department) belongs to the category of specialists and is directly subordinate to [indicate the name of the manager’s position].

1.2. A person with [enter the required] education and work experience at housing and communal services enterprises for at least [value] years is appointed to the position of housing and communal services manager.

1.3. The housing department dispatcher is appointed and dismissed by order of the head of [name of organization].

1.4. In his activities, the housing department manager is guided by:

— internal labor regulations, labor protection and safety regulations;

- this job description.

1.5.

Rules that allow you to protect both yourself and other employees are contained in the Labor Safety Instructions, which must be read upon entering work and followed daily.

“Regulations on the production service “Vodokanal” 1. GENERAL PROVISIONS 1.1. Production service "Vodokanal" (hereinafter referred to as ..." I APPROVED

CEO

MP "Vidnovskoe PTO GH"

A. A. Zh Danov

» «' ' 2012

Job Description for Senior Dispatcher of the Joint Dispatch Directorate

2.3. Ensures reliable operation of the electrical system under various operating modes, compliance with the requirements of regulatory documents on the quality of electrical energy generated and transmitted to consumers and to other electrical energy systems, fulfillment of operational tasks according to the load schedules of generating equipment, energy transmission lines, and electrical substations.

  • organizational and administrative, regulatory, methodological documents on the operation of energy system equipment and the organization of dispatch control, the work of the system operator;
  • rules of operation on the federal wholesale electricity and power market (FOREM);
  • rules and basic regulations for the functioning of the wholesale and retail electricity markets;
  • Rules for the technical operation of power plants and networks of the Russian Federation;
  • Rules for working with personnel in electric power industry organizations of the Russian Federation;
  • provisions and instructions for the investigation and recording of accidents and other technological violations in the operation of equipment of power plants, electrical networks, power systems, industrial accidents;
  • composition and procedure for maintaining operational documentation at the workplaces of operating personnel of the dispatch center of the control center, power plants and electrical networks, transit electrical substations of electric power plants;
  • job descriptions and operational instructions for operational personnel of the ODU;
  • dispatch instructions;
  • connection diagram of the main electrical network of the ES;
  • main electrical diagrams of power plants and electrical substations and diagrams of their connection to power grids;
  • thermal diagrams of power plants;
  • technical characteristics, normal, emergency, post-emergency operating modes, technical and economic indicators of the operation of the main equipment of power plants and power grids;
  • principles of economical distribution of electrical loads between regional energy systems and power plants;
  • structural diagram of building an automated control system;
  • instructions on civil defense and actions of operational personnel in emergency situations;
  • advanced domestic and foreign experience in organizing dispatch control of power plants;
  • fundamentals of economics and organization of production, labor and management in the energy sector;
  • basics of labor legislation;
  • labor protection and fire safety rules.

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