When do receipts for an apartment in Kostroma arrive?

⭐ ⭐ ⭐ ⭐ ⭐ Legal topics are very complex, but in this article we will try to answer the question “I have received a debt EP for the period that I paid, where should I go?” Of course, if you still have questions, you can consult with lawyers online for free directly on the website.

Naturally, this document caused outrage. I contacted the EIRTS Zyuzino (Odesskaya St. 21) and drew up a statement in which I asked for a written answer on the basis of which the arrears of utility bills for this period were issued. The response must be sent within 30 days. I did not receive an answer and turned to the mentioned EIRC. I was informed that the letter was sent on March 05, 2020, I asked for a photocopy of the response. After reading the answer three times (Due to the fact that your personal account contains an overpayment for water supply and heating services, in January 2020 you were issued a debt payment document taking into account this overpayment). I asked to comment on the answer, verbatim: “The computer program works in such a way that the overpayment form is printed in this way,” and as it turned out, it was not I who owed it, but I was informed that in fact I needed to pay less.

But these are details, another thing is important - there is no receipt. Don't miss payment now. Some citizens sincerely believe that it’s like in a store: if they forgot to give you a financial document, then the purchase is at the expense of the seller. And they are very surprised when they receive another receipt, already with penalties, or even a claim invoice. It is the responsibility of the apartment owner to take care of the issue of payment in a timely manner (Article 153 of the Housing Code).

I have received a Debt EPD for the Period Which I Paid Where to Apply

Having received such a document, you should contact the utility company for clarification, check all the figures and, if you have a debt, pay it as soon as possible, so as not to become a persistent defaulter who owes more than six months.

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The debtor has the right to sign an agreement with the management company on the gradual repayment of the debt; - three months - the management company can sue. Because of this, the actual amount of debt may increase by approximately 20 to 30 percent; - six months - according to the law, a tenant from a non-privatized apartment can be evicted by a court decision to another housing at the rate of 6 square meters per person.

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Debt epd what does it mean

Recently, the number of management organizations of apartment buildings in our country has increased several times. Despite all the efforts of the state, the quality of the services provided leaves much to be desired, and cases of incorrect rent calculation are probably familiar to everyone. In this article, we will look at the procedure to follow if an error is detected in the calculations, and we will also determine possible penalties for incorrect charging for utility services. The legislation establishes the unconditional obligation of every owner or tenant of residential premises to pay for the provided utility services in a timely manner and in full.

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Why is this happening?

In this article we talk about typical options for resolving legal issues, but each case is unique. Take advantage of a free consultation specifically for your specific case, call right now by phone: (it's free)

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The reasons for the lack of payments are varied. Those residents whose mailboxes have a broken lock or door are especially at risk of not receiving them, and indeed any correspondence in general. It is not necessary that someone stole the contents; it is quite possible that the document fell out and the cleaning lady mistook it for garbage.

But these are details, another thing is important - there is no receipt. Don't miss payment now. Some citizens sincerely believe that it’s like in a store: if they forgot to give you a financial document, then the purchase is at the expense of the seller. And they are very surprised when they receive another receipt, already with penalties, or even a claim invoice. It is the responsibility of the apartment owner to take care of the issue of payment in a timely manner (Article 153 of the Housing Code).

What to do next?

If you know your personal account (old payment papers are written down somewhere or have been preserved), then no difficulties will arise even without a receipt. When you access the system, the payment kiosk will ask you for your account number and the amount you are going to deposit. Therefore, if the payment date is approaching, and for some reason the receipt was delayed in transit, look for payment slips for the past months.

If there is a Russian Post office near you, pay a visit there. At the post office, just give your name and address, and they will tell you the necessary numbers.

Another way is to contact the housing department or Mosenergosbyt. Visit their office and tell the employee your name and full address. The employee has a database at hand, and it will not be difficult for him to provide the requested data. This can also be done over the phone if for some reason you are not able to make a personal visit. Carefully write down the sequence of numbers that the representative of the management company will dictate.

After you have found out your personal account number, all that remains is to find out how much you have to pay this month. To do this, it is enough to have a computer or gadget with Internet access on hand. The necessary information can be found on the following websites:

• well-known banks (for example, Sberbank). Enter the payment for services section, select the “rent” section. Based on the account number, the system will give you the required value;
• electronic payment systems such as WebMoney. Log in to the site, enter your case, select the utility payment section. Using the account number, the service will provide you with the required figure within a few seconds;
• "Government Services". Using the portal, you can not only quickly find out how much you are required to pay for accommodation this month, but also make payment. True, this is feasible if you are registered on the portal and you know the login-password pair.
• EIRC. Here, too, everything depends on whether you have a login password. If not, you can register. Just enter the coordinates and the system will give you what you are looking for.

So, finding out the exact amount to pay is not a problem, even if you are far from your home desktop computer, but you have a smartphone or tablet computer at hand.

Debt epd how to find out for which month

There are two portals for Muscovites that provide electronic services: you can use the all-Russian State Services website gosuslugi.ru and the Services section of the official web resource of the mayor and the Moscow Government, mos.ru.

I have received a debt epd for the period that I paid where to apply

This is convenient for residents - they receive one document instead of several, and for the management company - their functions in the matter of payment are limited to data transfer, and for municipal authorities - it facilitates the collection of data on payment for utility services.

The lower cost of services compared to the usual one should also alert you. Fraudsters expect residents to see a small amount and pay without hesitation. You need to focus on the usual payment amount. In addition, you can calculate the costs of housing and communal services, check the legality of prices and tariffs for these services, and also calculate the approximate amount of payment for the month using an online calculator.

4. Heating main pl.

- heating of the main area. The largest supplier is the Moscow United Energy Company (MOEK). It is calculated as follows: last year’s volume of service is divided by 12 and then divided by the total area of ​​the house, then multiplied by the total area of ​​the apartment. The result obtained should not exceed the established standard - 0.016 Gcal per 1 m2.

How to get EPD

1. A personal visit to the Criminal Code or the Dispatch Office is the most common and reliable way.
2. When you contact the MFC, you can issue debt receipts.
3. You can find out the total amount of debt at an ATM or terminal.
4. Using Internet banking. Many large banks offer payment for housing and communal services on their official websites. In the same section you can find out the debt for housing and communal services.
5. Using Internet services and electronic payment systems.

EPD is a single payment document. The document is sent without an envelope, but folded and sealed at the edges, with a colored block of socially significant information, uniform for the entire city. What does this or that column on the payment slip mean? At the top of the document there is an information block for transmitting readings from individual water meters.

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Debt EPD

I was issued a Debt EP for the month of May of the year, fortunately I have kept all the payments for a long time, I looked at the paid EP for the months of April and May, and saw that I had entered all the details of the payer code correctly. That is, it turns out that they want to force me to pay for what has already been paid, what do you recommend to do in this situation? Good evening, Anton! Today we sent the debt EPD for October.

You can often hear from representatives of utility service providers that the new charging system for utilities is undergoing constant refinement, which is why various failures are possible. Therefore, if the information on the receipt is incorrect, this must be reported to the hotline, email or official website. The management company cannot always help in this regard, but the specialists working in it will help you correctly draw up your request.

If you need to print

If you just need a document in payment form, the Internet will help again. Open the city services website. On the initial page there is the section you need, which is called “Apartment, Housing and Utilities”. Go there. Select the function of receiving and paying a single payment document.

Here you will have to enter the data:

• payer code;
• type of paper (debt, regular);
• due date.

As a result, you will receive exactly the same receipt, which for some reason did not reach your mailbox. You can print it out or send it to yourself by email, and print it out later, at home or in an Internet cafe.

If you have not received a payment document for housing and communal services for the month, this is not a reason to ignore your responsibilities to the service provider. Lack of paper is not a valid reason for non-payment. Put in just a little effort and open the site page. It’s even more convenient because you can pay online.

No bills for rent - 2020, where you can print a receipt and see why you didn’t arrive

For a modern person, such components as electricity, water supply, gasification, heating are everyday things. Probably, now no one will be able to feel comfortable without these public services. But they, naturally, do not appear by themselves. They are delivered to residents' apartments by special housing and utility services.

But like any other service, such benefits do not come without payment. Their cost is calculated in accordance with established regulations. And the accrual procedure itself is the responsibility of management companies. After the payments have been made, a receipt for payment is sent to the address of the apartment. Payments should be made according to the amount indicated in it.

But sometimes, for one reason or another, it turns out that the owners do not have payments for rent. However, this is not a problem. There are several ways to recover a receipt.

Why does this happen

Sometimes it turns out that the rent payment receipt does not reach the owner of the premises. If such situations arise, you should contact the management company and request the required information.

If due to untimely delivery of the payment to the addressee there is a delay, the owner of the premises must independently take care of proving what happened due to the fault of the utility workers.

If the owner of the apartment does not have a payment for rent due to its loss, then the document can be restored easily and quickly by contacting your management company. In addition, information on the amount of rent arrears can be obtained from some large banks. But it’s still better to avoid losing your payment card, because in some situations it’s unlikely to be restored.

What to do if there are no rent payments

There is no need to be upset if the receipt for payment for housing and communal services was lost/stolen/not delivered. After all, in most cases this problem can be solved quite quickly.

Where to look

If a situation arises when the payer, for certain reasons, does not have a rent payment in hand, you should follow these instructions:

• You can find out the amount of charges for utility services by contacting the Housing Office. All you have to do is go to their office and give the address of the apartment. After this, a company employee will find the information the applicant is interested in in the database and provide him with all the displayed data.
• Everyone’s favorite Internet will also allow you to get information about rent payments. By logging into, for example, one of the official websites of large financial institutions), you can find the “payment” tab. By entering your number in the personal account field on the page that opens, you can see the amount of debt on the screen.
• But information about the amount of debt for electricity can be easily found in Energosbyt itself. To do this, you just need to call the company’s technical support and request the information you need. Other ways to obtain information from them are as follows: visiting a branch in person or sending a corresponding request via SMS.
• Information about debts for telephony services can be obtained directly from the websites of the telephone companies themselves. But for this you will need to first register and log in to the portal.

If there is a debt for a particular service, you should try to cover it as soon as possible, especially since now this can be done in many ways: through terminals, online, and the old fashioned way at the post office/bank, etc., but in the future you can rest assured that the service will not be disconnected on any day or penalties will not be charged

Print

If you want to have in your hands the payment slip itself, where the entire list of services provided, tariffs and charges for them are indicated, you can print it out by logging into the city services page. To do this, on the home page you need to find the “Apartment, Housing and Utilities” tab and click on it. In the window that opens, click on “Receive and pay a single payment document (UPD)”.

To receive a receipt with your data, you must first enter in a new page:

• payer code (its value can be found in the old payment slip);
• type of document: debt or ordinary;
• due date.

As a result, an exact copy of the previously sent payment will appear, which you can view online or send to yourself by email. This is also one of the places where you can print your payment slip.

Check account

Recently, a state information system for housing and communal services began to exist. Thanks to it, users can obtain information about the accuracy of the accruals made.

In addition, it is possible to pay rent without leaving your home, directly on the website; adjust payments and even leave a complaint about the work of the management company.

Despite the wide range of services provided on the site, the ability to check the accruals made by the management company is still very popular here.

To do this, just enter your data in certain fields, including the area of ​​the apartment, the number of residents, and the name of the service provider.

Then, after going through a few simple steps, you can get the final cost of the rent.

When using this system, you do not need to enter the tariffs established in the region; they are already included in the system. Having received the total amount of the utility bill, you can quickly compare it with the amount in the sent receipt. If the results in the payment are much larger, you should make your own check about the legality of certain charges.

However, thanks to changes made to payment receipts in 2012, the need for a thorough study of charges has disappeared. Now the bills contain complete information about the services provided, their cost separately and the total amount of the rent. Such innovations make it possible to reduce the incidence of fraud on the part of management companies and their employees individually.

If previously non-existent figures could have been entered into the receipt, in 2020 the payer clearly sees what he is paying for and how much he is paying. However, even in such “modern” payments, inaccuracies may arise, for example, due to the fault of technology or as a result of calculation errors by management company employees.

Therefore, before making payment for housing and communal services, you need to go through the information specified in the payment invoice. In some column the values ​​are too high - a reason to contact the utility company for clarification.

If the error is recognized, the management company will recalculate and, as a result, you will have to pay less next month

FAQ

Utility bills do not arrive at the address in the village. Only once did a piece of paper arrive, handwritten indicating the amount. Where can I get the correct receipt?

First, contact the office of the organization servicing the house. They will provide you with the correct printed form. Receipts for utility services must comply with the established standard (Order of the Ministry of Construction and Housing and Communal Services No. 924). If this turns out to be useless, contact the State Housing Inspectorate with a complaint about the company’s inaction.

Where can I recover lost apartment receipts and how can I find out how much is left to pay?

If you have lost payment documents for an apartment, contact the office of the management organization and find out your personal account there. They will restore the documents. If you know your personal account, you can do without payments at all. All you need to do is go to an ATM (all have a utility payment function) or a Qiwi or Elecsnet payment terminal and open the appropriate section. Then enter all the digits of your personal account number into the field sequentially. The system will give an accurate answer.

Shortly after the New Year, a receipt for the past year arrived. It is written that the heating is due, although there were no delays in any month. What to do?

When it comes to paying for heating, you need to start from the question: what is the custom in your region, what standards apply for this?

• dosed throughout the year;
• for the entire heating period.

Apparently, you have just the second option. This means, as expected, they calculated the amount based on the monthly average of the year, and at the beginning of the next year they recalculated it according to the meters. The management company is right, the receipt for heating did not come to you by mistake, but on time.

I haven’t received a receipt for utilities: what to do and who to contact?

In this article we talk about typical options for resolving legal issues, but each case is unique. Take advantage of a free consultation specifically for your specific case, call right now by phone: (it's free)

It is the responsibility of the utility company to calculate the amount to be paid according to the tariff and send the tenant a receipt. They are usually found in mailboxes. But it happens that for various reasons the receipt does not reach the consumer. What to do then? Many people come up with a “wonderful” idea - not to pay, because there is no receipt - what is not a legitimate reason to ignore the obligations under the consumption contract?

Learning to read housing and communal services receipts

The receipts have a column “change in fee amount”. What does it mean? L.V.: - For September you were not charged, for example, for, and in the receipts for September it was written that an additional fee would be charged for this service in the receipts for October. Therefore, there is a change in the amount; in this column there is a figure for the payment for September.

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We have a four-entrance house and no heating in common areas. The batteries are installed, but they are not connected and do not heat up. How, then, should we pay for common household needs? L.V.: - Contact the management company to install metering devices in the house and adjust the heating. Moreover, according to Government Resolution 354, recalculation according to . If you have an under-delivery of services in your apartment or they are of poor quality, that is, the room temperature is less than 18 degrees, write a statement to the management company. The head of the building management should come, measure the temperature in the room and present you with a report. In our Central District, when boiler houses were being reconstructed, the heating in some houses was insufficient, so in this case we recalculate. But it is not set for recalculation.

Why is this happening?

The reasons for the lack of payments are varied. Those residents whose mailboxes have a broken lock or door are especially at risk of not receiving them, and indeed any correspondence in general. It is not necessary that someone stole the contents; it is quite possible that the document fell out and the cleaning lady mistook it for garbage.

But these are details, another thing is important - there is no receipt. Don't miss payment now. Some citizens sincerely believe that it’s like in a store: if they forgot to give you a financial document, then the purchase is at the expense of the seller. And they are very surprised when they receive another receipt, already with penalties, or even a claim invoice. It is the responsibility of the apartment owner to take care of the issue of payment in a timely manner (Article 153 of the Housing Code).

What to do next?

If you know your personal account (old payment papers are written down somewhere or have been preserved), then no difficulties will arise even without a receipt. When you access the system, the payment kiosk will ask you for your account number and the amount you are going to deposit. Therefore, if the payment date is approaching, and for some reason the receipt was delayed in transit, look for payment slips for the past months.

If there is a Russian Post office near you, pay a visit there. At the post office, just give your name and address, and they will tell you the necessary numbers.

Another way is to contact the housing department or Mosenergosbyt. Visit their office and tell the employee your name and full address. The employee has a database at hand, and it will not be difficult for him to provide the requested data. This can also be done over the phone if for some reason you are not able to make a personal visit. Carefully write down the sequence of numbers that the representative of the management company will dictate.

After you have found out your personal account number, all that remains is to find out how much you have to pay this month. To do this, it is enough to have a computer or gadget with Internet access on hand. The necessary information can be found on the following websites:

• well-known banks (for example, Sberbank). Enter the payment for services section, select the “rent” section. Based on the account number, the system will give you the required value;
• electronic payment systems such as WebMoney. Log in to the site, enter your case, select the utility payment section. Using the account number, the service will provide you with the required figure within a few seconds;
• "Government Services". Using the portal, you can not only quickly find out how much you are required to pay for accommodation this month, but also make payment. True, this is feasible if you are registered on the portal and you know the login-password pair.
• EIRC. Here, too, everything depends on whether you have a login password. If not, you can register. Just enter the coordinates and the system will give you what you are looking for.

So, finding out the exact amount to pay is not a problem, even if you are far from your home desktop computer, but you have a smartphone or tablet computer at hand.

Where can I look at Receipts for Payment of Housing and Utilities If Not Sent?

• In your management company (MC). There you can find out all the charges included in receipts for housing and communal services. You can do this by contacting their branch or calling them by phone. In modern houses, the contact details of the management company are indicated at the entrance to the entrance or inside on information boards.

1. Log in to your personal account.
   Registration is carried out through the Gosuslugi portal, so if you are already registered there, you can immediately log in to your account.
2. Next, in “Electronic Services” select “pay for housing and communal services”.
3. There, you can download this receipt to your PC and then print it out. The menu is simple and clear, explore all its possibilities.

Continuation of the appeal: “In connection with the above, I ask you to: document the existence of a relationship to manage our house and take measures for the timely delivery of receipts for payment of utility bills.” Here it would also help to refer to Part 2 of Article 155 of the RF Housing Code.

According to this legislative act, the payment must be delivered to the payer no later than the first day of the month following the month of accrual.

If there is a debt for a particular service, you should try to cover it as soon as possible, especially since now this can be done in many ways: through terminals, online, and the old fashioned way at the post office/bank, etc., but in the future you can rest assured that the service will not be disconnected on any day or penalties will not be charged

Where can I see receipts for housing and communal services payments if they haven’t been sent?

You can see approximately what the new payment document will look like (there may be slightly different options, the form may be different, but the set of information is required, the information must be provided in full) here (you can also read more about the new payment document there).

An application can be made after at least one family member has been absent for five days or more. It must be submitted no later than a month after the owners return home. In addition to the application itself, you must attach evidence of your absence.

If receipts have not arrived at the address for payment of housing and communal services

What to do then? Many people come up with a “wonderful” idea - not to pay, because there is no receipt - what is not a legitimate reason to ignore the obligations under the consumption contract? Why is this happening? In this article we talk about typical options for resolving legal issues, but each case is unique.

1. You need to go to the website of the management company or the company that deals with charges for housing and communal services.
2. Next, you need to go through the registration procedure in your personal account (PA).
3. After that, go to the section where you can see your receipt for housing and communal services. Visually, the information in each company’s personal account will be different, but everything is done on an intuitive level.

Online payments: how to check payment for housing and communal services by personal account and address via the Internet

• To do this, you can use the website of the housing and communal services;
• go to the page of a specific service providing the type of service you are interested in (electricity, heating, etc.);
• register on one of the sites that provide complete information on the status of your accounts;
• For Moscow residents, the GosUsluga website is suitable. This resource contains account data for all addressees in the capital;
• website of the bank whose payment card you use.

This method is convenient for consumers who live in small cities and do not have home Internet. The big advantage of this option is that they will give you a new receipt if the unpaid one was lost.

The big minus is the queue, where the wait can last for several hours.

How to print a housing and communal services receipt for paying for an apartment

After payments for the past month have been made, a paper receipt is sent to each apartment address. Payers make payments accordingly in the amount indicated in this document.

For various reasons, owners do not always have the opportunity to obtain such a receipt, for example, if they are in another city, region or even outside the country, and also if they rent out an apartment to a tenant under a contract and want to control the payment of housing and communal services.

In accordance with paragraph ten of Article 161 of the Housing Code of the Russian Federation, the management organization undertakes to provide consumers with free access to information about the calculation of payments, the work performed, and services for repairing the common property of a multi-storey building.

Withholding any of this information would be contrary to the disclosure standards that have been established by the Government of the Russian Federation.

Moreover, in the relationship between the management organization and the consumer in the field of relations for utilities, the provisions of the law on the protection of consumer rights are applied.

How to check the accuracy of rent and utility payments

1. exact footage of the apartment (total and living area);
2. number of residents living;
3. the amount of tariffs established by state or municipal authorities;
4. the size of the standards if measuring instruments are not installed in the apartment;
5. benefits valid for certain categories of residents established by authorities.

• Via payment receipt ;
• Contact the management company or resource supplying organization in person or by phone;
• At a cash settlement center , bank or terminal for paying for utilities;
• On the websites of resource supplying organizations, management companies, the Unified Settlement Center, a bank, and on the State Services portal.

Receipts for utility services: how long to store and which form is relevant

Most forms indicate the number of persons living in the premises on a separate line. This information is important for homeowners where water meters have not been installed.

The number of residents determines the cost of the service provided. The amount can be recalculated if there is a long absence of a particular household member.

True, to confirm this fact, you will need an official document certifying this fact.

The legislation established an approximate form of a payment document for payment for residential complex services, but specific storage periods for the form were not established.

The concept of the Civil Code of the Russian Federation on the limitation period applies here, which is set at 3 years . It is better, of course, to store the paper for as long as possible.

Lawyers explain this recommendation by the modern realities of the housing and communal services sector.

Should I pay according to the receipt for major repairs? Is it possible to refuse services?

What else should you pay attention to? If you are wondering whether you need to pay receipts for major repairs, do not rush to despair. This payment is not made in emergency buildings. And in houses that are subject to demolition, including. But these are not the only special cases where contributions to the Capital Improvement Fund can be avoided.

The situation with a major overhaul can be interpreted in the same way. In theory, the KR Foundation offers you certain services. But you definitely cannot evaluate the quality of the work done. It turns out that the population pays in advance. This is not entirely correct.

Should I pay according to the receipt for major repairs (Voronezh, Moscow or any other city - it doesn’t matter where exactly you live)? From this point of view, you can avoid paying bills.

But, on the other hand, there are laws obliging everyone to pay monthly fees for the repair of apartment buildings.

When receipts for an apartment arrive, what is included in them and what will happen if you do not pay on time

The consumer is notified in advance of disconnection from the resource (three days). During these three days, he has the last opportunity to pay the debt before being disconnected from the resource.

Then he is again notified of the service provider's intention, and disconnection is made. Consumers are better off not allowing this to happen. Being left without electricity or gas is not only unpleasant and inconvenient.

You usually have to pay an additional fee to connect to a resource.

Initially, the issue of calculating penalties can be resolved with the housing organization. You should write a complaint to her, indicating your disagreement with the accrued penalty. If there is no response to it or a refusal is stated, then the court will help resolve the dispute. He will determine whether there were grounds for accruing penalties and whether their size was calculated correctly.

What housing and communal services can you avoid paying for?

This decision is a radical measure, and therefore its implementation is necessarily preceded by notification of the offender. Only after 30 days after the warning, utilities will come to carry out the shutdown. Resumption of services is possible only after 2 days after repayment of the debt in full.

If the situation is such that it is not possible to pay the rent on time, you can negotiate with the management organization to provide an installment plan. The maximum installment period can be 12 months. In this case, a commission of 3% will be charged, as well as the refinancing rate of the Central Bank.

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May 03, 2020 glavurist 158

Source: https://mainurist.ru/alimenty/gde-mozhno-posmotret-kvitantsii-na-oplatu-zhkh-esli-ne-prislali

If you need to print

If you just need a document in payment form, the Internet will help again. Open the city services website. On the initial page there is the section you need, which is called “Apartment, Housing and Utilities”. Go there. Select the function of receiving and paying a single payment document.

Here you will have to enter the data:

• payer code;
• type of paper (debt, regular);
• due date.

As a result, you will receive exactly the same receipt, which for some reason did not reach your mailbox. You can print it out or send it to yourself by email, and print it out later, at home or in an Internet cafe.

If you have not received a payment document for housing and communal services for the month, this is not a reason to ignore your responsibilities to the service provider. Lack of paper is not a valid reason for non-payment. Put in just a little effort and open the site page. It’s even more convenient because you can pay online.

FAQ

Utility bills do not arrive at the address in the village. Only once did a piece of paper arrive, handwritten indicating the amount. Where can I get the correct receipt?

First, contact the office of the organization servicing the house. They will provide you with the correct printed form. Receipts for utility services must comply with the established standard (Order of the Ministry of Construction and Housing and Communal Services No. 924). If this turns out to be useless, contact the State Housing Inspectorate with a complaint about the company’s inaction.

Where can I recover lost apartment receipts and how can I find out how much is left to pay?

If you have lost payment documents for an apartment, contact the office of the management organization and find out your personal account there. They will restore the documents. If you know your personal account, you can do without payments at all. All you need to do is go to an ATM (all have a utility payment function) or a Qiwi or Elecsnet payment terminal and open the appropriate section. Then enter all the digits of your personal account number into the field sequentially. The system will give an accurate answer.

Shortly after the New Year, a receipt for the past year arrived. It is written that the heating is due, although there were no delays in any month. What to do?

When it comes to paying for heating, you need to start from the question: what is the custom in your region, what standards apply for this?

• dosed throughout the year;
• for the entire heating period.

Apparently, you have just the second option. This means, as expected, they calculated the amount based on the monthly average of the year, and at the beginning of the next year they recalculated it according to the meters. The management company is right, the receipt for heating did not come to you by mistake, but on time.

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Three ways to receive a Unified Payment Document in electronic form

You can learn about them from.

To order an electronic EDP, you need to go to the section “ - “Popular in the section” - “Receive and pay a single payment document.”

Next, click the red “Get service” button and in the form that opens, indicate the payer code and apartment number: The generated electronic receipt is immediately sent to your personal account on the website (pre-registration is required). You can immediately pay online using a bank card or print it out and take it with you to the bank.

Detailed video instructions: In your personal account, you can make sure that the electronic EPD is automatically sent monthly to your email or account.

To do this, go to your profile and select the “Notification Center” - “Notification Settings” section. In the list of services, click on the item “Receive payment for an apartment - electronic EDP” and enter your email:

State government institution Coordination Center GU IS Department of Housing and Communal Services of the City of Moscow

On the receipt itself, the last name, first name and patronymic of the owner or responsible tenant are printed at the top left, below is the address, and below it is a barcode. Opposite the last name are the month and year for which the payment was generated, next to the address is the payer’s personal code (10-digit combination of numbers).

This code is needed when paying for housing and communal services at terminals, ATMs or via the Internet.

Under the fields with the amount and space for signature and date of completion, the name, address and details of the management organization are printed.

Below is a detailed invoice, which indicates consumption volumes, tariffs, amounts, benefits and recalculation for each service. This includes hot and cold water supply, drainage, heating of the main area, voluntary insurance, major repairs, radio, locking device, antenna, maintenance and repair of residential premises. Under the table with the types of services, reference information is given: type of property (own or state (or municipal)

How to divide a personal account in a privatized apartment: legal nuances

If you live in the same apartment with several owners and do not want to pay too high utility bills alone, you should think about getting a new personal account.

What to do if you haven’t received a receipt for utilities?

Of course, among utility payers there are irresponsible elements who equally do not care whether the price of hot water rises or not. But there are also property owners who pay all the necessary payments on time, and they are seriously wondering what to do when the receipt for the apartment has not arrived and where to see how much debt they have.

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What does the apartment fee consist of?

major repairs, heating, hot and cold water supply, electricity and gas supply, if the house is gasified (5). In addition, the amounts for services for general house needs are indicated (6). From September 1, 2012, according to the new rules for the provision of utility services approved by Decree of the Government of the Russian Federation No. 354, fees for the consumption of resources inside the apartment and general house consumption are calculated separately. And it is indicated in different columns on the receipt.

Every month we all receive bills to pay for housing and communal services. Of course, first of all, we are interested in the final amount. If it seems adequate and is not very different from what it was a month ago, we pay the bill without, as they say, going into details. If the numbers in a payment are surprising and alarming, you want to figure out where they came from.

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The concept of housing and communal services

For a normal existence, a person, among other things, needs housing. It doesn’t matter whether it is a private house or an apartment in a high-rise building. Living in a particular place requires maintaining a house or apartment in a habitable condition that complies with legally established technical and sanitary and hygienic rules. And amenities in the form of hot or cold water, electricity and heating during the cold season are also a necessary factor for normal existence.

Such services provided to the population are called housing and communal services, because they provide several residential and other facilities at once, which is much more convenient than providing each specific building. Special organizations provide these services:

• Housing and communal partnerships (TKZH);
• Management companies (MC);
• Housing and communal services (HCS).

Payment methods for utilities

Modern technologies provide a huge number of ways to pay the necessary payments. For example:

• Go to the office of the Criminal Code or TKZh and make payment transactions on the spot;
• Transfer money to your local post office;
• At any bank branch you can make various transactions with money, including paying for housing and communal services through a cash desk or via a terminal;
• The most convenient way to pay for utilities is to transfer money online from your personal account on the website to the address of the company accepting payments.

When choosing a method for paying utility bills, do not forget about the possible commissions charged by commercial organizations whose services you will use.

Types of utility payments

You have to pay for everything, including the provided housing and communal services. For the convenience of calculating payments, different statements are maintained depending on the type of service provided. Among the types of housing and communal services, the following are distinguished:

• Water supply (cold and hot water);
• Electricity supply;
• Gas supply;
• Drainage;
• Heating;
• Internal and external landscaping, etc.

For each column from the above list, charges are made and transferred to the owner of the square meters in the form of a receipt indicating the total amount that must be paid on time. Typically, such receipts are delivered to the apartments of city residents by employees of special housing and communal services.

Situations vary

Conscientious people try to avoid debt, so as not to accumulate debts and not lose the opportunity to receive this or that service, so they pay all necessary bills at once. But there are situations in life when once again the receipt suddenly did not arrive.

This can happen for various reasons. For example, an employee of the management company did not deliver it, the receipt fell out and flew away, rolled behind the mailbox or ended up in a neighboring one. More complex situations may arise. For example, a person lives far from an apartment that he owns, and it is inconvenient for him to travel across the city or even to another locality to get a receipt. Or, for example, someone has several apartments located in several areas.

But whatever the reason, the question remains, what to do if you haven’t received a receipt? Should I take any action or wait for the next payment? Who should I contact and can I view it electronically?

Recommendations for payers

In fact, if the payment does not arrive, or the receipt was delivered later than indicated, nothing bad has happened yet. Here are some recommendations on what to do in such cases:

1. To obtain information about the lost document, you can contact the Housing and Communal Partnership Management Company. Here they must tell you whether they issued a receipt or not and restore it, because all information about accrued housing and utility payments must be stored in archival documentation.
2. Another simple way to find out the debt on utility bills is to contact large domestic banks. This can be done by contacting the bank's cash desk in person or using online banking.
3. You can find previous payments. They are usually not thrown away, but collected in case of controversial situations. Here you will need to find your personal account number. By indicating it on the website of the bank through which transactions for payment of utility bills have already been carried out, or on another thematic resource, you will be able to find out how much was charged to you for this month and for what.
4. Also, old receipts may contain the telephone number of the organization responsible for calculating the amount due. By calling there you can easily find out the necessary information.
5. If you have access to the Internet, you can use the services of sites that provide information on charging for housing services.
6. As a last resort, go to the nearest Energosbyt branch and find out how much and for what types of housing and communal services you were charged.

I have received a debt epd for the period that I paid where to apply

Then a special plug is lowered into the riser on the desired floor and the pipe exit from a particular apartment is closed. That is, the central riser is open for other residents, as usual. And the debtors’ bathrooms and toilets don’t work properly. To regain your usual comfort, you need to contact your management company and discuss debt repayment options. If you have questions for the authorities, call every day, except weekends and holidays, from Monday to Thursday from 9.

How to check debt epd

Although, by law, he has the right to do this from the first month of payment delay. But even at the same time, until the debt is six months old, there is still an opportunity to pay it off or delay full repayment for some time. Please note: even if the matter comes to trial, you can come to the meeting with a paid receipt.

However, it is wise to take such actions before the start of court hearings. It must be understood that going to court is a last resort measure used if other methods of influence have proven useless.

First, you should calm down - such a receipt will not lead to prosecution, fines or other serious measures. However, before making a payment, you need to find out whether the claims are legal.

Solidarity debt for utilities

Also, information about the amounts of monthly payments, calculations for new services, and the presence of non-payment for housing and communal services is also received using mobile communications. You will need to send an SMS to 7377 or dial a USSD command to the short number 377.

• FULL NAME. owner of the premises or user of services (for social rented housing);
• mailing address;
• barcode (for payments through ATMs and payment terminals);
• the reporting month;
• payer code;
• details of the management company;
• information about the residential premises (area, number of registered residents, etc.)

Under the table with the types of services, reference information is given: type of property (own or state (or municipal), total and living area, number of people registered at this address (preferential categories of the population are indicated separately), dates of creation of the EAP and last payment for services.

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How to pay for EPD

Although there are standard services provided for each residential property (electricity, gas, sewerage, major repairs, etc.), each residential building may have its own list (security, concierge service, cable TV antenna payment, etc.). d.).

4. Heating main pl.

- heating of the main area. The largest supplier is the Moscow United Energy Company (MOEK). It is calculated as follows: last year’s volume of service is divided by 12 and then divided by the total area of ​​the house, then multiplied by the total area of ​​the apartment. The result obtained should not exceed the established standard - 0.016 Gcal per 1 m2.