How to pay rent online?

What is a personal housing and communal services account?

Housing and communal services personal account

is a unique numeric identifier that provides access to information regarding detailed technical and other characteristics of the residential premises.

The mentioned information is stored in a specialized information repository.

What you can find out thanks to the LS number:

• apartment technical indicators, such as living space, type of coating, etc. phenomena;
• data on individuals registered in housing;
• the engineering component of the living space - wiring of water, gas, electricity;
• the volume of existing debts for housing and communal services;
• history of previously carried out payment transactions on account of the service used.

Knowing these things, we can conclude that a single personal account (number) is needed to optimize the procedure for covering housing fees

. In addition, it is necessary for quickly and comfortably obtaining various technical data on an apartment (house): this is appropriate, for example, in the case when the owner of a home is selling it.

In view of these facts, it is logical to know your account number so that you can monitor its balance. This will eliminate unnecessary problems with timely payment for all services.

Important! LP is opened exclusively for a capable citizen of the Russian Federation who has reached the age of 18 years.

Note 1.

Article 153 of the Housing Code of the Russian Federation states that a unique number is provided only to the owner of the living space or his tenant, as well as to a person participating in a housing cooperative.

Art. 155 of the Housing Code of the Russian Federation obliges payment for utility services according to the unique number value that was assigned to the apartment. Previously, other ways to implement payments were proposed.

How to pay utility bills?

You can pay for utilities remotely or directly at certain organizations.

Regardless of the payment method, the personal account number will be sufficient to carry out the transaction.

Offline

This option involves direct calculation. To do this, the payer can contact the management company, cash settlement center, or use a bank terminal.

In the Criminal Code

Contacting a management company is the simplest and most optimal option for the payer to pay for utility services. In this case, the user personally comes to the management company’s office and makes a calculation. In the process of communication, you can find out the validity of the charges, in case of disagreement with the sums indicated in the receipt. To pay, just give your personal account number to the specialist.

In RCC

You can also pay for utilities at the cash settlement center. This is convenient because the payer can choose the RCC closest to his place of residence. The procedure will be similar to applying to the Criminal Code. The payer calls the account number and pays the required amount.

Payment for housing and communal services can be made at any RCC in the country.

Bank terminals

The banking terminal simplifies the procedure . No need to queue. Using a payment card you can perform the necessary operation. In the main menu, you need to select the appropriate section and enter the account number in the special field.

Online

You can make payments without leaving your home, via the Internet. To do this, you need to use the State Services portal, the websites of banks or resource supply organizations.

Public services

The State Services portal is one of the largest resources that allows you to perform a lot of operations, including paying for housing and communal services. To use such opportunities, you must register on the portal and create your personal account.

Bank websites

Some banking websites allow you to pay bills remotely. This requires registration and creation of a personal account. You can contact:

• Russian standard.
• Home Credit.
• Promsvyazbank.
• Sberbank.
• Tinkoff.
• VTB.
• Alfa Bank.

Websites of resource supply companies

Most service providers have their own websites. They offer users to make calculations directly. To do this, you need to register on the site and create a personal account.

This option is permissible only if the payer has entered into an agreement with the resource supply company directly.

GIS

To carry out an operation on this resource, you must register and create your personal account. If the payer is registered on the State Services portal, then you can log into the GIS account using your existing login and password. No additional registration is required.

The payer needs to perform the following operations:

1. Log in to your personal account.
2. On the main page, go to the “Pay Housing Utilities” section.
3. Enter your personal account number, to the left of which follow the link to the payment document.
4. Remit payment. If payments are made using a card, you need to indicate its details – number, expiration date, owner’s name and CVV2.

After the payment is made, it is displayed in the payment history in the Housing and Communal Services GIS.

How to find out PM by residential address?

You can obtain information about the single drug number either remotely or during a visit to one or another authority.

Web banking

Banks today are actively modernizing the area related to payment for housing and communal services, because... Many users deposit money through bank cards. The functionality of their personal online banking account helps them with this.

Let's consider a particular example with Sberbank Online. To find out the desired number, you should:

• log in to your account;
• go to the “Transfers and Payments” tab, then – “Housing and Public Utilities and Home Telephone” – “Rent”;

  
  Section "Rent" in the housing and communal services tab. Personal account of Sberbank Online

• select the item depending on the type of receipt you receive (for example, “Single payment document”).

If you have previously paid for housing and communal services and saved the transaction settings, the number will already be entered in the field for entering your personal account.

Another way:

Open the “Personal Accounts” tab. Enter your address in the search. The results will be displayed immediately - the number itself, the amount of the last payment, and the total amount of debt (if any).

Note 2.

The data provided by the banking system is synchronized with the database of the Unified Settlement and Information Center.
Please note:
in addition to the number, the amount required for payment is also shown - without any additional requests or checks. Although the payment amount is offered by default, the user can change it.

As you can see, it is very easy to find out PM through your personal account. You can immediately implement the transaction here if the citizen has not yet paid for housing and communal services for the current billing period.

Portal gosuslugi.ru

Government services are an equally convenient way to find out your LAN number. The advantages are efficiency and an intuitively understandable procedure. The downside is that in 2020 only Muscovites can use the function.

To obtain the necessary information, you need to register on the website www.gosuslugi.ru

in the “Personal Account” section: open the data entry window and click the “Register” link.

If you already have an account in the system, please log in. Further:

• open the “Services” category;
• open one by one the subcategories “Apartment, construction and land” – “Payment of housing and communal services” – “Account information”;

  
  Portal “State and “Payment for housing and communal services”

• enter the address (city, street, house, apartment);
• click the search icon.

Note 3.

You can simply enter your address into the information search bar. The effect will be similar to the result from the actions described above.

The condition for a successful search event is a verified account. To do this, you must indicate at least a phone number in your profile. If the requirement is met, the system issues a drug number attached to the living space.

Management companies

The method is available to residents of any subject of the Russian Federation. The main requirement is that maintenance of the apartment (house) must be carried out by a specific institution

.

To find out the number, you will have to visit the office of the management company. Two other options are the organization’s website and calling its hotline.

Where can I get the name of the authority, contact numbers, email or Internet resource address? All this is indicated on the receipt that the courier leaves in the mailbox.

Where to pay the receipt

12.03.2018
Acceptance of payments is organized by concluding agreements with Russian Post and banks that have a wide network of payment acceptance points, which makes it possible to conveniently pay receipts in both cash and non-cash methods.

The receipt of LLC "GRTs" can be paid at any branch of the Russian Post (without commission)
Branches of the Russian Post - Zheleznogorsk, Kursk region: -Kursk region,: Zheleznogorsk, Lenina street, 23
Opening hours: Monday - Friday 8∶00‒20∶00 Saturday 9∶00‒18∶00 Sunday 9∶00‒14∶00
-Kursk region, Zheleznogorsk, Gagarina street, 3
Working hours: Monday - Friday 8∶00‒20∶00 Saturday 9∶00‒18∶00 Sunday closed
- Kursk region, Zheleznogorsk, Lenina street, 6
Working hours: Monday - Friday 8∶00‒18∶00, break: 13∶00‒14∶00 Saturday 9∶00‒14∶00 Sunday closed
- Kursk region, : Zheleznogorsk, Sentyureva street, 9
Opening hours: Monday - Friday 8∶00‒20∶00 Saturday 9∶00‒18∶00 Sunday closed
- Kursk region, Zheleznogorsk, Gaidara street, 14
Working hours: Monday - Friday 8∶00‒20∶ 00 Saturday 9∶00‒18∶00 Sunday closed
-Kursk region, Zheleznogorsk, Mira street, 10
Working hours: Monday - Friday 8∶00‒18∶00, break: 13∶00‒14∶00 Saturday 9∶00‒ 14∶00 Sunday closed
- Kursk region, Zheleznogorsk, Obogatiteley street, 12
Working hours: Monday - Friday 8∶00‒20∶00 Saturday 9∶00‒18∶00 Sunday closed
-Kursk region, Zheleznogorsk, Lenin street, 64
Working hours: Monday - Friday 8∶00‒20∶00 Saturday 9∶00‒18∶00 Sunday closed
- Kursk region, Zheleznogorsk, Lenina street, 23
Working hours: Monday - Saturday 10∶00‒18∶00, break: 14∶00‒15∶00 Sunday closed
The receipt of LLC "GRTs" can be paid at any branch of PJSC SBERBANK (commission according to bank tariffs)
Branches of PJSC SBERBANK - Zheleznogorsk, Kursk region:
-Kursk region,: Zheleznogorsk, Gaidara street, 5
Opening hours: Monday - Friday 9∶00‒18∶00 Saturday 9∶00‒14∶30
Self-service area around the clock - Kursk region, Zheleznogorsk, Dimitrova street, 14/1
Opening hours: Monday - Friday 9∶00‒18∶30 Saturday 8∶ 30‒14∶30
Self-service zone around the clock -Kursk region, Zheleznogorsk, Lenina street, 16
Working hours: Monday - Friday 8∶30‒18∶00 Saturday 8∶30‒14∶30
Self-service zone around the clock -Kursk region,:Zheleznogorsk, Lenina street, 56
Opening hours: Monday - Friday 9∶00‒18∶30 Saturday 9∶00‒14∶30
Self-service area around the clock - Kursk region, Zheleznogorsk, Lenina street, 64
Opening hours: Monday - Friday 9∶00‒18 ∶00
-Kursk region, :Zheleznogorsk, Lenina street, 90A
Opening hours: Monday - Friday 9∶30‒18∶30
Self-service area around the clock -Kursk region, :Zheleznogorsk, 21 Partsezda street, 5B
Opening hours: Monday - Friday 9∶00 ‒18∶00
Self-service area around the clock
The receipt of GRC LLC can be paid at any
payment device or ATM of SBERBANK PJSC that supports the payment function for housing and communal services.
You can also pay the receipt in SBERBANK ONLINE

The receipt of LLC "GRTs" can be paid at the branch of PJSC BINBANK (no commission)

-Kursk region, Zheleznogorsk, Lenina street, 37 Opening hours: Monday - Friday 9∶00‒20∶00

Debt check

Now that you know what a single LP number of the housing and communal services payer is and where you can look it up, you should ask another question. Along with your personal account number, you can also find out the amount of rent owed - we have already said this above. But how is this done?

three ways here

: online banking, regional websites of management companies and settlement centers, as well as the “Rent 24” system.

We have already described the first point above. The debt can be found in your personal account in the same place where information about your personal account number is provided.

As for the second: in most cases, each region of Russia has its own website of the Unified Settlement Center. For example, for the Sverdlovsk region this is www.erc.ur.ru. To check debt through such a resource you need:

• register, for which you will need to indicate your full name, contacts and personal account number;
• log in to your profile;
• in a couple of clicks, request a payment receipt, transaction history, balance, etc.

Note 4.

The procedure depends on the specific site, but in general the algorithm is the same. As a rule, information about the balance is displayed on the main page, and to receive payments and a transaction report you just need to go to the tabs corresponding to the name.

Finally, the last point - kvp24.ru

. Just as in the case of the previous options, through this resource you can not only find out the debt, but also make payment. It has been operating for a very long time (since 1996) and so far covers 36 constituent entities of Russia. The algorithm is similar to that used when working with regional ERC sites. The client only needs to log in and go to the desired option in his personal account.

Resource "Rent 24". Go to your personal account

Payment of rent

Advice from lawyers:

1. Is it possible to include the payment for the concierge in the payment receipt for the rent of the EIRC (MFC)?

1.1. To include the payment for the concierge in the payment receipt, you need a decision of the general meeting. If there is no such solution, payment for this service should be separate.

Did the answer help you?YesNo

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2. Does a disabled person of group 2... have benefits for paying SPECIFICALLY RENT?!

2.1. Yes, he has the right to contact social security with a statement.

Did the answer help you?YesNo

3. How can I get some of the money back for paying rent?

3.1. You need to recalculate the rent based on the documents you have. Live - in cash, you won’t get the money in any case, but you can recalculate the rent.

Did the answer help you?YesNo

4. Where can I download a program for generating payment documents (notices) for issuing invoices for rent and utility bills? Sincerely, Igor.

4.1. You should look for such a program on the Internet or order this work from a lawyer in a personal message.

Did the answer help you?YesNo

5. Where can I download a program for generating payment documents (notices) for issuing invoices for rent and utility bills? Sincerely, Igor.

5.1. Hello. https://kvartplata.moidomru.ru/ More details >>> More details >>>

Did the answer help you?YesNo

6. I own 64/129 residential buildings. I want to sell, but the realtor said that no one will give anyone a mortgage to purchase, since I have shared ownership. Some of them have a certificate of ownership, we have different personal accounts for paying rent, different entrances. How can I re-register my part as personal property? The neighbors agree.

6.1. Allocate the share in kind. Sincerely, lawyer – Stepanov Vadim Igorevich.

Did the answer help you?YesNo

7. Oblige a person who was registered but did not live in the apartment to pay for rent arrears (heat, water, etc.). The owner of the apartment was a mother (not working). The debt has accumulated over 200,000. The house has already been demolished. According to the court decision, 50% of the salary goes to pay the debt. This person is a single mother. After payment, 12,000 remains for two. Is it possible to avoid paying these debts or, alternatively, reduce the amount of payments under the individual entrepreneur.

7.1. It's not clearly written. But if you don’t challenge the court’s decision to collect this debt, you can’t leave as long as you have income, and there will be forced collection.

Did the answer help you?YesNo

8. I pay for heating to a resource-supplying organization. From January to May 2020, the management company issues an adjustment to the heating payment in the rent receipt for a very decent amount, which has been accruing for 4 months already. Is this legal?

8.1. The heating fee is adjusted once a calendar year and the identified difference (positive or negative) is taken into account in the issued payment documents in the next calendar year after the reporting year. The adjustment is made in order to fully pay for the entire volume of thermal energy received by end consumers and is possible only once a year if there is data on the actual consumption of thermal energy according to the readings of a common house meter for the year. 157 Housing Code of the Russian Federation, 15 Federal Law on Heat Supply, clause 2 by Decree of the Government of the Russian Federation of May 23, 2006 N 307

Did the answer help you?YesNo

9. There is a rent debt and penalties for housing and communal services. There was no money to pay on time. Now I can pay the entire rent debt; I offered this to the management company, but was refused. They say that the same penalty must be paid. Question: is there a procedure for writing off penalties for late payment of rent? And whose competence is this: the housing office or through the courts?

9.1. Hello, pay the debt, and let them collect the fine through the court; in court, under Article 333 of the Civil Code of the Russian Federation, you will reduce this penalty.

Did the answer help you?YesNo

10. I let a woman with children into the apartment, she only pays for the rent, there is no written agreement, but the neighbors will confirm the fact of her residence, she owes rent for 2 months, she doesn’t want to pay (nothing), I want to close the apartment with her things and send her away , am I doing the right thing, what should I do legally?

10.1. Hello, Ekaterina. You have no right to keep her things, it will be illegal, you may be accused of stealing things. In front of witnesses, demand to vacate the premises, threaten to contact the local police officer.

Did the answer help you?YesNo

11. I was denied a subsidy. There is no rent debt. Major repairs have not been paid for. Grounds for refusal: receipts for payment for major repairs are not attached. I am a pensioner, pension is 9800. Is this legal, and how can I find a way out of this situation?

11.1. Payment for major repairs is required, pay for capital repairs. repair and re-submit.

Did the answer help you?YesNo

12. Question about housing and communal services, the rent has not been paid, it is 3 months overdue, at the moment the payment is for the current month, that is, we are paying, but the debt remains, now the management company wants to turn off the electricity without written notice, they write “whoever is overdue for more than two months - turned it off , and there is an announcement in the entrance, on what basis they can do this, and what should we refer to, what laws so as not to be turned off, especially now Putin is giving deferments due to the coronavirus.

12.1. Delays in housing and communal services payments do not provide grounds for turning off the power supply if you live in an apartment building. Advertisements in entrances are not a real document confirming the right of housing and communal services to restrict consumers. If it’s disconnected...to the prosecutor’s office and to the court.

Did the answer help you?YesNo

13. For February they sent a receipt for payment for heating in the amount of 1000 = 11 rubles. and paid monthly 474 = 51 rubles. JSC EIRTs explained what kind of non-payers the rent is for the year. Is it legal? .

13.1. You make payments into a common pot, so the debts of some are distributed to others. Formally, this works in the courts and is legal, but of course, in our opinion, it is a bit rude. Write a complaint to MRS (it won’t hurt).

Did the answer help you?YesNo

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14. Can I kick out the tenants and change the lock in their presence, not give up their furniture in my apartment until they pay the large debt for rent and renting the apartment. The lease agreement was signed for a year, they want to live until the end of the month of March to decide whether they will continue to rent the apartment. I don’t mind, but I insist on paying me the debt first, and since they don’t pay, I want to change the lock in the apartment in front of them and not give them their furniture until they pay.

14.1. Svetlana, if you entered into an agreement for 1 year, then such an agreement was subject to the state. registration, have you done it? Please check.

Did the answer help you?YesNo

14.2. - read what is written in your contract; - your actions - changing the lock, prohibiting the use of things, taking them out - can be considered as arbitrariness (administrative liability); - at the same time, according to the contract, if payment has not been made, you can apply to the court to protect your rights...

Did the answer help you?YesNo

15. Does the Criminal Code have the right to fine for the lack of water meters at a given time? There are no debts. We pay rent and electricity on time.

15.1. The Criminal Code has no right to impose a fine. The right to bill for water consumption according to the standard, based on the number of residents registered in the apartment, as well as taking into account possible leaks, thefts and TP.

Did the answer help you?YesNo

16. There was a civil lawsuit against the husband, his sister filed a lawsuit, saying that he did not pay the rent, as we did not prove that we also participated in paying for housing and communal services, the COURT ruled not in our favor. He has no official Income, no cards or accounts, but we are an official. Marriage, if he does not pay, can I be forced to pay his debt. I was not registered in the apartment, only my husband and our family. A child?

16.1. You cannot be forced to pay your husband's debts. And this is the husband’s duty.

Did the answer help you?YesNo

17. My ex-wife lives in a non-privatized apartment of my parents with her daughter and my parents. We are divorced, but she was registered, so she has no intention of leaving. I started not paying rent and utilities. And she and my parents paid it in half. Tell me how I can demand payment from her, or somehow officially resolve this issue so that my parents’ payments do not depend on her?

17.1. It is possible through the court to divide the payment for housing and communal services for each person registered.

Did the answer help you?YesNo

17.2. It is possible in court to determine the payment of utility bills in shares for different payment documents.

Did the answer help you?YesNo

17.3. Alexey, hello! Unfortunately, after a divorce, a former member of the tenant's family retains the same rights to live in a municipal apartment. In your case, the best option would be to go to court with a claim to divide utility bills. In this case, everyone will receive a separate receipt and the debts of your ex-wife will not affect your parents in any way.

Did the answer help you?YesNo

18. Household appliances burned out due to power surges, we have formed an HOA, the rent, including for electricity, goes to the HOA, and the HOA, through the resource (MC) company, pays for the light goes to the energy supply company, to whom to file a claim and to whom to file a claim. court? Thank you in advance!

18.1. Alexander, first file a pre-trial claim with the energy supply company; if there is a refusal, then go to court with a claim for consumer protection.

Did the answer help you?YesNo

19. The child has 1/2 share in his mother-in-law’s 2-room apartment. My child and I live in a dormitory. The mother-in-law lives in the apartment with her youngest son. We did not intend to live there and do not intend to. There were still no courts, no determination of the use of the apartment. I didn’t pay rent or utilities. Can I ask for compensation for using the share for the last 2.5 years? Minus the rent they paid Or put tenants in your room?

19.1. Hello. First, you need to determine the procedure for using the apartment so that it is clear what exactly they are using yours. Most likely, the room that belongs to your daughter will be determined. You will have the right to rent out this room to third parties or your mother-in-law. And it is from the moment you define your boundaries that you will have rights.

Did the answer help you?YesNo

20. The owner died, the last wife /5 years/ was not registered, did not want to move out /the deceased gave her a separate apartment/, nor pay the rent. The deceased had three apartments, one was sold to pay off debts. I'm afraid the same thing awaits the other two. What can be done in this case?

20.1. What is your attitude to inherited property?

Did the answer help you?YesNo

20.2. If the apartments are owned by the deceased, enter into inheritance with a notary.

Did the answer help you?YesNo

The apartment was purchased, there is no warrant, there is a purchase and sale agreement. There are 5 people registered in the apartment:

I live in a hostel, what rights do I have? Some of the residents are against the commandant and the watchman, including me, can I, as the owner, write to the housing department about the refusal to pay for their services?

The receiver of a bankrupt management company filed a lawsuit to collect debt for utilities (namely, housing maintenance)

I have a question. Should I pay rent if I am only registered there but do not live? Payment of rent by meters. THANK YOU VERY MUCH IN ADVANCE!

I am a combat veteran and live in my own home. I am 61 years old and retired.

I am buying a 1-room apartment for my mother, I will be the owner, but she will live alone and she will pay the rent,

The apartment has 2 owners. I have 7/8 shares and my sister has 1/8 shares. My sister doesn’t live and doesn’t pay (and never paid at all)

Please, we have rent arrears for 9 years, the amount is a million, we are paying

I have been in rent arrears for over 3 years and have been paying bills periodically.

I am the guardian of an incapacitated uncle. He has temporary registration in our apartment (my uncle has no property)

We have a debt to pay for utilities in the amount of 70 thousand rubles, my dad and I pay the apartment bill every month,

Advantages of the Kvartplata 24 service

Before registering your personal account, you should familiarize yourself with the advantages of the service:

1. Receive receipts online for invoices issued, and print them out if necessary.
2. Make payment using one of the methods of which there are more than 40 options on the Kvartplata24 website. When making a payment, a fee may be charged, which you will be notified about after entering the amount, but before payment.
3. Money is credited instantly and is immediately displayed in your personal account.
4. A transparent system for calculating receipts in accordance with the current legislation of the Russian Federation.
5. Transmit readings from metering devices: gas, water and electricity.
6. Familiarization with archival information for up to 3 years: making payments, debts for housing and communal services.
7. Contact the dispatch service to call a housing and communal services specialist.

In the video review you can learn in detail about the new system of direct payments for housing and communal services used in the Kvp24 system:

Features of the Kvp24 personal account

The portal of the unified automatic service Kvp24 presents a resident’s personal account, which is equipped with all the necessary functionality for interaction with the management organization and the housing and communal services service provider. The capabilities of a subscriber’s personal profile allow you to:

• make payments on outstanding utility bills;
• learn about debts, penalties and invoices;
• contact the dispatch service to submit applications;
• get acquainted with the archived data on the payment made;
• transmit readings from gas, water and electricity meters.

Transmission of meter readings via personal account

One of the main options that residents connected to the Kvartplata24 system use monthly is the transfer of meter readings. Your personal account allows you to carry out the procedure around the clock, regardless of the subscriber’s location.

On the left side of your profile, go to the “Registration of readings” section. On the page that opens you will see a list of all active metering devices in your apartment. Select the appropriate one and enter the numbers at the end of the line.

Attention! If you made a mistake the previous time and indicated a higher value, you will need to call a housing department employee to record the actual readings on the control panel. It is not possible to enter a smaller value into the table.

Payment for utilities

After receipts have been issued, subscribers must make payments before the 10th day of the current month to prevent penalties from accruing. You can do this in your personal account in two ways:

• on the left side of the menu, go to the “Payments and Transfers” section, where you can view the invoice and make an online payment using one of 40 methods;
• on the left side of the page there is a form for entering the card number and amount to be paid.

Reference! The second option is more suitable for those who have a paper receipt in their hands or need to deposit a certain amount into their personal account to partially repay the debt.

Customer support for kvp24 service

If you have any questions about accruals, payments, working in your personal account, etc., you can contact the hotline. Operators accept calls toll-free at 8-800-333-23-40 from all regions of the country.

On the official Kvartplata24 resource there is a “Support” button at the bottom right. click on it to open the dialog box. In it you need to introduce yourself and describe the essence of the problem, indicate the email address to send a response. Here you can also attach scans of documents.

Ask a Question

Kvp24 ru: personal account – registration

To register in the system, you need to contact your management company, homeowners association or housing cooperative, etc. (depending on which body is responsible for maintaining the apartment building). Based on the application, you will be given a login (it is equivalent to your personal account number) and password, with which you can enter the workspace. You can contact in person, in which case the login information will be provided immediately, or remotely, for example, by phone - then the login/password will be indicated in the next receipt.

Despite all the convenience of the second option, I strongly recommend contacting the management company or HOA in person. This will prevent your personal login information from being compromised.