How to enter the personal account of a Mosoblgaz client for individuals

Everyone who owns housing is required to pay utility bills. Payments must be made regularly and on time.

Dear readers! The article talks about typical ways to resolve legal issues, but each case is individual. If you want to find out how to solve your particular problem , contact a consultant:

8 (800) 700 95 53

APPLICATIONS AND CALLS ARE ACCEPTED 24/7 and 7 days a week.

It's fast and FREE !

If you don't pay every month, debt accumulates. How to check your gas debt?

Why is debt formed?

Citizens are required to pay utility bills. If they do not do this, they are added to the list of debtors. The utility's actions depend on the length of nonpayment. If the delay is more than six months, the debtor has the right to turn off the gas.

Reasons why a citizen becomes a debtor:

• financial difficulty;
• loss of capacity;
• lack of control over utility services regarding payments and defaulters;
• disputes among residents of the house.

Regardless of the reason, the debt must be paid.

Tariffs for natural (mainline) gas in the Moscow region from July 1, 2020

How to find out gas debt on a personal account

There are many ways:

• in the Managing Organization;
• through the State Services portal;
• using a payment terminal;
• via Russian Post;
• by electronic wallet.

A proven and reliable way is to personally visit the company providing this service. Bring your passport and proof of ownership of your home. An employee of the organization will check the existence of a debt using the account number. Here you can also pay your debt.

If the amount of debt is large, the company may agree to provide the debtor with an installment plan.

You can also find out about gas debt on the company’s website. In this way, you can not only check your bill, but also send gas readings. You need to register on the site, log into your personal account and use the service - enter your account number and address.

The second way is to use the services of the State Services portal. You must register and check your debt through your personal account.

Algorithm of actions:

1. Go on the website.
2. Enter the “Payments” section and select “payment for housing and communal services”.
3. Fill in the required information and check.

The option with payment terminals is simple. The verification principle is the same.

Gas debt can be checked at the post office . A receipt is not required; a personal account is sufficient. The data operator will check the existence of the debt.

Having an electronic wallet, for example, Yandex.Money, you can find out about your current debt for gas.

The verification principle is as follows:

1. Select the “Payment for goods” menu, “Receipts” section.
2. Enter the TIN of the organization (can be found on the receipt).
3. Filling in payer information.
4. Checking the invoice or paying it.

There are many options for checking your account, you can choose the most suitable one.

See also how to find out the debt for an MGTS phone by phone number. What is accounts receivable factoring? Read in the article.

Via bank

Most banks provide this service. To find out if you have a debt, you must visit the cashier and present your receipt. A bank employee will check and tell you the amount of debt. Another option is to go to the bank’s official website.

For example, Sberbank suggests following several steps:

1. Register.
2. Find the “Payments and Transfers” tab, “Housing and Communal Services” column.
3. Select the recipient company.
4. Enter data in the requested fields.

There is an opportunity to pay the debt immediately.

Through the Internet

Non-payers can find out about gas debt using the Internet.

Information can be found from the following services:

• government services portal;
• website of the management company;
• Internet banking of credit institutions;
• website of the territorial settlement center;
• resource supply organization.

To check if you have a debt, you must enter your residential address, account number, and email address. After entering the data, the system will automatically display the information.

Internet services are more convenient compared to other methods of checking your account status. You can find out information without leaving your home, at any time of the day. The control system ensures security, so funds are transferred to their intended destination. You can use the Internet to find out when the invoice was issued and how you can pay it off.

There is also a drawback - the interest on late payments or penalties is often not displayed on the Internet. Also, it is impossible to discuss the procedure for repaying debt over the Internet.

By the address

All available methods for determining gas debt make it possible to find out information not only about the payer’s account, but also about the address. In this way, you will not be able to find out about the debt through an ATM or terminal. There is such a service on the management company’s website. You can also find out information about gas debts at the bank by providing the employee only with your address.

The address verification method is not reliable and reliable. If you make a mistake in one letter or number, the service will provide false data.

The most reliable way is to personally visit the management organization. Employees will provide accurate information about the amount of debt for gas and the presence of penalties.

Login to your personal profile for legal entities

Login to a personal client account for legal entities in the Moscow region is intended for owners of telemetry cabinets. Companies can register by contacting the gas sales service of the service branch.

After issuing the data in the office, the legal entity can log into its profile by entering authorization data in the fields shown in the screenshot above.

Notification of debt

There are different methods of dealing with debtors. First of all, utility companies send the defaulter a notice that he has accumulated a debt for gas. The notice indicates the amount of the debt and the timing of its repayment.

The legislation puts forward the following requirements for the preparation of the document:

• indicate information about the debtor;
• clarify the amount of debt and the amount of penalties (if they are accrued);
• indicate the methods that will be used against the debtor if he refuses to pay the debt;
• it is necessary to invite the debtor to a meeting to discuss the reasons for non-payment and further resolution of the problem;
• put a signature.

The claim can be given personally to the debtor or sent by mail.

Can they recover through court?

If the defaulter does not want to pay the debt for gas, the utility service goes to court and legal proceedings are opened. An application is submitted to the court of the district in which the defaulter lives.

To collect a debt through court, the plaintiff must provide the following documentation:

• a copy of the claim;
• certificate of payment of the duty to the state;
• a copy of the notice of debt and the shipping receipt;
• home maintenance agreement;
• rental agreement (if the defaulter rents housing).

The court decision is made in the presence of the defendant.

Consequences

By not paying utility bills on time, a person is breaking the law. Such a violation has an unpleasant effect on the debtor. The utility service has the right to impose fines, penalties, and reduce gas supplies. Collection services can also handle the debt collection process.

If it is not possible to completely repay the debt, you can pay in installments . Such a step will stop utility companies from taking extreme measures against defaulters.

First of all, for non-payment, the debtor is charged a penalty - a fine for late payment.

According to the law, it is calculated as follows:

• from 1 day of delay to 1 month there is no accrual;
• for delays of up to 3 months – 1/300 of the refinancing rate of the Central Bank of the Russian Federation;
• more than 91 days – 1/130 of the rate.

If the debt is not repaid in full within a month, a penalty will be charged only on the remaining amount.

Another consequence for defaulters is the restriction of gas supply.

This usually happens if a person does not pay for gas for more than 3 months. Before this, he must be notified.

The last resort is eviction. This does not apply to freehold homeowners. This measure applies to those who rent housing under a rental agreement. If payments are not made for more than six months, the tenant has the right to evict.

Repair or replacement of gas equipment

Through your personal account you can order the installation of gas equipment or its repair. To do this you need to have the following documents:

1. Inspection report for ventilation and smoke ducts.
2. A copy of the document that confirms the ownership of the apartment where the work will be carried out.

The cost of such work is in the range of 600-1400 rubles.

If you install equipment with higher power, the specialist must issue the appropriate document.

How to repay?

In most places where citizens turn to obtain information about debt, it is possible to pay it.

There are several options - depositing cash at the bank's cash desk, through a terminal, or payment systems.

The first step is to pay off the debt and only then pay the penalty. According to the Civil Code, a fine cannot be assessed against her.

Mosoblgaz branches

On the website you can find any branch of Mosoblgaz:

• Balashikhamezhraigaz - 143900, Balashikha, Lenin Ave., 77. Entrance from Belyakov Street;
• Kolomnamezhraigaz - 140411, Kolomna, Kirova Ave., 9;
• Krasnogorskmezhraigaz - 143405, Krasnogorsk, Zavodskaya st., 26;
• Mytishchimezhraigaz - 141002, Mytishchi, st. Beloborodova, 6;
• Noginskmezhraigaz - 142412, Noginsk, st. Revsobranie, 1;
• Odintsovomezhraigaz - 143000, Odintsovo, Transportny Prospect, 5;
• Podolskmezhraigaz - 142110, Podolsk, Kirova St., 31-a;
• Ramenskoyemezhraigaz - Ramenskoye, st. Levashova, 12;
• Stupinomezhraigaz - 142800, Stupino, Gorky St., 18.

Is it possible to restructure debt?

The legislation allows for debt reduction – its restructuring. To change the procedure for repaying the debt, the defaulter must visit the management company. The parties sign an agreement confirming the procedure. The document indicates the amount of debt to be paid and the procedure for its payment.

Restructuring goes through several stages:

1. Collection by the debtor of documentation that confirms his temporary insolvency.
2. Preparation of a written application requesting debt restructuring.
3. Submission of documents.
4. Registration of application.

After this you need to wait for a decision. If it is positive, a restructuring agreement will be concluded. The application can be submitted in person or through a representative. In the second case, a power of attorney certified by a notary is required.

Documentation

In addition to the application, the debtor must provide the following documents:

• passport or other document identifying the person;
• certificates confirming the inability to pay the debt (for example, a statement of incapacity for work from a hospital, a note in the work book about a layoff, etc.);
• certificate of family composition;
• documents for the house (apartment) - ownership rights, lease agreement;
• income certificates.

Statement

There is no set application form.

It is issued in writing and contains the following data:

• personal data of the debtor;
• residential address;
• information about family composition;
• data from organizations providing gas services;
• reasons for restructuring;
• supporting factors for the need for the process;
• proposals for resolving the problem - providing debt in installments, exemption from fines, etc.;
• date and signature of the defaulter.

The management company has the right to refuse the applicant. The law does not provide for a debt restructuring process. This is the right of housing companies, not their responsibility.

Both the bank and the creditor are interested in repaying the debt. Find out what loan debt is. What to do when debt collectors call about someone else's debt? Instructions in the article.

Payment terminal fraud is rampant! See how to avoid being scammed.

Recovering your personal account password

To recover the password from your MosOblGaz personal account, click “Forgot your password” and solve the access problem by going through a special procedure. The corresponding link is located under the authorization form. To restore access, you can use your mobile phone number, personal account or email. Any of the listed details should be entered in the form that opens, and then click “Recover Password”.

In a couple of minutes, the applicant will receive a message containing a new security combination. If the procedure was carried out using a mobile phone, the password will be sent via SMS. When restoration is performed via e-mail, an e-mail will be sent to the address associated with the account. When a new security combination is received, the owner of the personal account will be able to log into the profile. In order not to remember complex combinations generated by the system, we recommend that you immediately set your own combination using the password change option.

We recommend that you take into account the fact that if you enter the wrong password multiple times, access to your personal account is temporarily blocked. To avoid such consequences, go through the access restoration procedure no later than the second unsuccessful authorization attempt. Among other things, we advise you to carefully check the entered details for errors and language and register compliance.

"Mosoblgaz" hotline and customer service

All contacts of the Mosoblgaz structure for communication with consumers:

• Call-subscriber department. This number only accepts consultations from 09:00 to 18:00 on weekdays (Friday until 16:45). The call is free. If you have an accident, you must report it by calling 104 or 112.
• You can find out about the fax status by calling the numbers and +7.
• "Mosoblgaz" emergency service.
• Consultation on the provision of technical services: +7 (495) 598-58-13.
• If there are problems of a production or technical nature: +7.
• "Mosoblgaz" Moscow region hotline telephone number for businesses and legal entities. You should call from 09:00 to 18:00 on weekdays, except Fridays and holidays (until 16:45).
• You can resolve an unfair situation that arose in the process of working with Mosoblgaz by calling the “Helpline” number +7 (495) 597-55-69.

You can contact the company by email: [email protected] In the letter, indicate your name, question and contacts for feedback.

If you need to contact a specific company employee from the management, you can make an appointment by calling the numbers listed at the link: https://mosoblgaz.ru/contacts/priem.