How to organize the work of a concierge in a residential complex?

Job description for a residential building concierge

[organizational and legal form, name of organization, enterprise]

[position, signature, full name of the manager or other official authorized to approve the job description]

Job description for a residential building concierge [name of organization, enterprise, etc.]

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations in the Russian Federation.

Job responsibilities

The duties of a concierge include:

2.1. duty in the lobby/hall/entrance of a residential building;

2.2. access to the house for residents and visitors;

2.3. registration of visitors using identification documents, indicating the time of arrival and departure and the number of the apartment to which they are going;

2.4. restricting access to the house/entrance of unauthorized persons;

2.5. receiving mail and messages for residents of the house;

2.6. assisting the management organization in providing residents with the necessary information;

2.7. maintaining order in the lobby/hall/entrance of a residential building and the concierge room;

2.8. storage of keys to technical rooms of the house.

By the end of the year, this trend will only intensify, since the specialized FSIS EGRN will by this time be implemented on the territory of all constituent entities of the Russian Federation, as noted in Rosreestr.

Photo: www.inovaco.ru

This agency recorded that during the period of restrictive measures in Russia due to the pandemic (from April to June), more than 50% of applications for registration of equity participation agreements (PAAs) were submitted to Rosreestr electronically.

Starting in July, when quarantine restrictions were largely lifted, this figure began to decline and reached 42% by the end of August.

Photo: www.siapress.ru

“Last week, from August 28 to September 3, the department received 20.8 thousand applications, 40% in electronic form,” reports the press service of Rosreestr.

For comparison: in 2020, the share of electronic DDUs averaged only 20%. The trend of transferring registration procedures to electronic format is also noted in industry communities.

Photo: www.v-kurse.ru

Thus, according to the results of a survey conducted from June 1 to June 30 by the National Association of Builders (NOSTROY) with the support of the National Association of Developers (NOZA), 82% of surveyed developers reported that they use the electronic format of interaction with Rosreestr.

At the same time, 73% of respondents noted with satisfaction that using electronic services they get the results of registration actions faster.

Photo: www.egrnn.ru

Rosreestr believes that by the end of this year this trend will develop.

By this time, it is planned to introduce the FSIS Unified State Register of Real Estate on the territory of all constituent entities of the Russian Federation, which will increase the share of electronic services of Rosreestr and reduce the time of traditional registration procedures (including cadastral registration and registration of rights on an extraterritorial basis), the department’s management notes.

Photo: www.grozny-inform.ru

Other publications on the topic:

Rosreestr: sales of new buildings in Russia fell by a third in 7 months

Rosreestr will approve new forms of extracts from the Unified State Register of Real Estate

The number of DDUs with escrow increased 22 times in Russia over the year

Over the year, the number of preschool institutions with a mortgage in Moscow decreased by almost a third, but their share increased to almost half

List of regions in which developers can connect to the service of electronic interaction with Rosreestr

Sberbank raised prices for services for electronic registration of developers, and immediately reversed its decision

Russia-24 on connecting developers to Rosreestr web services: interview with Strizhi Group of Companies

Rosreestr increased to 67 the number of regions in which developers can connect to the electronic interaction service

Rosreestr entered into the first agreements with developers on connecting to the electronic interaction service

Remote registration of rights to real estate will occur without an electronic signature

Developers are invited to participate in a focus group to evaluate new web services of Rosreestr

Rosreestr announced the successful transition of the capital to the FSIS USRN

Rights

The concierge has the right:

3.1. do not allow suspicious persons or visitors into the house/entrance without the consent of the residents;

3.2. do not allow residents' property to be removed from the house/entrance by unauthorized persons without proper permission;

3.3. require visitors to present identification documents;

3.4. require residents of the house to provide information about persons who have the right to freely visit them;

3.5. submit proposals for improvement of the organization and methods of work performed by the residents of the house for consideration.

3.6. require residents of the house to assist in the performance of their official duties;

3.7. demand the creation of the necessary conditions for the performance of job duties, including the provision of the necessary equipment, inventory, a workplace that complies with sanitary and hygienic rules and regulations, etc.;

3.8. to all rights provided for by labor legislation.

Responsibility

The concierge is responsible for:

4.1. for failure to perform or improper performance of their job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation;

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4.2. for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.

The job description has been developed in accordance with [name, number and date of document].

Manager [initials, surname]

[position, full name]

Job description for a residential building concierge

Executive Director of the JSC

residential building concierge

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations.

1.1. The concierge belongs to the category of workers and is directly subordinate to the administrator -Service, whose jurisdiction includes a residential building.

1.2. A person is hired for the position of concierge without presenting requirements for education and work experience.

1.3. The concierge is hired and dismissed from work by order of the General Director -Service"

1.4. The concierge must know:

- regulations on access to the house;

— residents of the entrance in person, have a list of residents;

— plan of the entrance, including the exact location of apartments in it;

- telephone numbers of residents of the entrance, including owners who do not live in the house.

2. Job responsibilities

The duties of a concierge include:

2.1. duty in the lobby/hall/entrance of a residential building;

2.2. access to the house for residents and visitors;

2.3. registration of visitors (entering the house without the owner of the apartment) using identification documents, indicating the time of arrival and departure and the number of the apartment to which they are going;

2.4. restricting access to the entrance of strangers and suspicious persons;

2.5. receiving mail and messages for residents of the house;

2.6 providing residents with the necessary information from the management company or, on the initiative of the building council (if there is one), or the homeowners’ association;

2.7. maintaining order in the lobby/hall/entrance of a residential building and the concierge room;

2.8. storage of keys to technical rooms of the house.

2.9. monitoring the sanitary condition of the MOP, the state of lighting of the MOP, identifying various types of deficiencies through daily periodic floor-by-floor walks in the period 9.00-9.30 and from 17.00 to 17.30.

2.10. prompt report to the management company about all shortcomings and violations identified during inspections and during duty (to the administrator, the duty officer of the SDS and, in emergency cases, the Chief Engineer - Service")

2.11. when communicating with residents of the house and representatives of government and other structures, maintain respect and politeness;

2.12. record in the logbook all observed violations and other information that may be of interest to residents of the house;

2.13. respond in a timely manner to the activation of emergency systems, as well as security and life systems of a residential building;

2.14. promptly respond to messages from residents about problems with house communications: sewerage breaks, problems with the heating and water supply networks, breakdowns of elevators and any other emergency situations (with recording in a log - to whom it was reported and at what time);

2.15. at the end of duty, check the integrity of the locks on the entrance doors, the doors of the electrical control room, the garbage collection room and the exit to the roof of the house, about which a corresponding entry is made in the log;

2.16. if necessary, make an application to the management company to replace burnt-out lamps in staircases and elevator cabins. At the request of residents, submit applications for replacement of lamps in the corridor on the floors

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2.17. control the operation of elevators, loading and unloading operations, prevent overloading of elevators and the use of a passenger elevator for other purposes, check daily communication from the elevator cabins with the dispatcher;

2.18. receive information from residents with indications of expenses of apartment metering devices and keep records of them

2.19. transmit payment documents to residents for utility bills and monitor their payment

The concierge has the right:

3.1. do not allow suspicious persons or visitors into the entrance without the consent of the residents;

3.2. do not allow the removal of residents' property or common property from the entrance by unauthorized persons without proper permission;

3.3. require visitors (entering the house without the owners) to present identification documents;

3.4. require residents of the house to provide information about persons who have the right to freely visit them;

3.5. submit for consideration to the management company and the owners of residential and non-residential premises proposals for improving the organization and improving the methods of work performed by him.

3.6. require residents of the house to assist in the performance of their official duties;

3.7. require the management company to create the necessary conditions for the performance of job duties, including the provision of the necessary equipment, inventory, a workplace that complies with sanitary and hygienic rules and regulations, etc.;

The concierge is responsible for:

4.1. for failure to perform or improper performance of their job duties provided for by this job description, within the limits determined by the current labor legislation of the Russian Federation;

4.2. for offenses committed in the course of carrying out their activities, within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.

5.1. leave the workplace except for daily inspections.

5.2. provide information about the residents of the house to anyone;

5.3. drinking alcohol and using drugs while on duty.

6. Access mode to the house:

6.1. residents of the house enter using their magnetic key or by calling the concierge on a public telephone;

2. if a guest (including delivery, courier) calls the concierge on the intercom or telephone, you should call the apartment and clarify whether they are expecting a guest and only after that skip or even give any information about the tenant, and make a note about it In the magazine.

1. If an incorrectly parked car is detected (closing a through passage):

— finds out and clarifies its owner, and takes all possible actions to inform the owner and clear the passage.

2. Identification and prevention of violations - drinking alcohol, violating the rules of living in an apartment building (in terms of administrative offenses), rules for walking dogs, throwing garbage from balconies and loggias and petty hooliganism:

– in a tactful manner warn the offender about his violation of law and order. If you refuse to comply with legal requirements, call the police.

For violation of the regime and improper execution of this job description, the concierge is subject to disciplinary punishment up to and including dismissal.

For the absence of comments from residents after the development of -Service's procedure for bonuses for company employees, he receives additional remuneration from the company's funds in the amount determined by the specified provision.

Duties of the duty officer

When hiring, a contract is concluded with the concierge, which contains his job responsibilities. These include:

knowledge of all residents of the entrance;
courtesy when contacting residents, their guests and employees of various government departments;
monitoring order at the entrance and timely notification of violations to the management company so that it can monitor the situation;
keeping a log, it indicates all the information, including violations, that may be useful to tenants renting residential premises in the house;
the attendants must be present during all minor repairs and work of utility organizations at the entrance, before this the concierge checks the documents and permission;
immediately report suspicious persons and unlawful actions to the internal affairs authorities;
when transporting large cargo in the elevator cabin, ensure that there are no overloads or blockages;
after handing over the shift, check the safety of locks in basements, electrical panels, garbage chutes, attics, and make appropriate entries in the journal;
deal with submitting applications for replacement of electrical equipment throughout the entire entrance;
quickly respond to the activation of an alarm system, if one is installed at the entrance of the apartment building;
if various problems arise that relate to breakdowns of the drainage system, malfunction of the central heating and hot water supply system, as well as malfunctions of elevator equipment, the duty officer calls the appropriate utility services. He reflects all problems and actions taken in a special journal;
assist the chairman of the board and notify the residents of the entrance about all ongoing activities and events;
monitor the timely switching on and off of lighting fixtures in the common area;
monitor compliance with vehicle parking rules and prevent possible violations;
monitor compliance with hostel standards, and in case of violations, take the necessary measures;
ensure that there are no cases of vandalism at the entrance and that instructions are not violated. Offenses include actions that are aimed at violating sanitary standards (for example, defecation on staircases, in elevator cabins, in common areas, leaving garbage in the entrance instead of a garbage chute, deliberately disabling elevator equipment, equipment for children's playgrounds, etc. );
monitoring that no alcoholic beverages are consumed in the jurisdictional territory, and when this is detected, then warn violators about the illegality of such behavior. When verbal influence has no effect, call the police.

Responsibilities of a concierge in an apartment building

Concierge is the name of the position of an employee who is constantly located in the entrance room at the entrance to the house. He combines the positions of watchman, watchman, and duty officer. Typically, such a person knows everyone in the house well, has general information about the residents’ cars, their pets, the composition of the families of all residents and possible visitors.

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Each of us who lives in a city apartment has repeatedly encountered concierges. Do these stern women and men valiantly protect public order or, on the contrary, spend their days watching TV and chatting on the phone? Let's try to figure out what the responsibilities of the concierge at the entrance are.

What are the responsibilities of a concierge?

Let's look at what the responsibilities of a concierge or concierge are. The scope of their responsibilities is regulated by the job description; there are no special laws establishing what responsibilities a home concierge has. He can be given a clear list of requirements that must be met.

Such requirements could be:

checking the purpose of the house visit by unknown persons;
maintaining a special log of incidents in the house, a log of visits;
maintaining public order in the house;
maintaining order in the local area, including correct parking of cars;
monitoring compliance with the entrance cleaning schedule;
preventing incidents of vandalism, theft of property, loss of mail from mailboxes or the appearance of “spam” (unsolicited mail, advertising);
monitoring the technical condition of the property of the house, its communications, equipment (elevators, utility networks);
key storage;
bringing any information to the attention of residents.

These are not all the responsibilities of a concierge in an apartment building. The concierge may be assigned other duties depending on the level of equipment of the house and the needs of the residents.

If a special workplace is equipped at the entrance for 24-hour work, then a 24-hour concierge is preferable, whose responsibilities in the house will include timely response to emergencies at night. This is important for the safety of residents.

How to place a concierge at the entrance

I recently moved into a new building. Residents from many apartments, just like me, would like to hire a concierge for their entrance. Explain where to go and what is needed for this?

Tamara Molchanova. Lyublino.

As the capital's Department of Housing and Communal Services said, first of all, the concierge will need a separate place in the entrance. Since you live in a new building, finding free space there is usually easy. Indeed, in such houses, spacious halls with utility rooms are provided according to the project. And in the Khrushchev building, the person on duty at the entrance sometimes has nowhere to sit. First, residents need to hold a general meeting and agree on the amount that each apartment contributes monthly to pay for the concierge. This is on average from 50 to 200 rubles. Since September 1 of this year, the main part of the money has been allocated by the mayor’s office - 8,155 rubles per month for the entrance (according to Moscow government decree No. 625-PP of 08/22/06). At the same time, the monthly salary of one duty officer must be at least 4,900 rubles (with a single-shift, five-day work schedule, taking into account replacement during vacation and illness, mandatory payments and salary deductions, value added tax and expenses associated with the maintenance of the duty officer’s room). By the way, at least three such gatekeepers may be needed at one entrance. So that they can change for rest.

At the same meeting, residents must choose their representative who is ready to handle the paperwork. Then all the neighbors sign an application addressed to the director of their DEZ with a request to equip a room for a concierge. Most often, residents choose attendants. But sometimes their native government helps them. Especially if local authorities have entrusted a private security company with maintaining order in the area. Then a private security company employee is on duty at the entrance.

In addition, concierges need reliable communication with the outside world. There are several options: either residents buy and pay for a mobile phone themselves, or use their own money to install a regular landline phone. The city telephone number is registered on DEZ, so you will have to pay more for it than for a home phone. At rates for organizations, this is approximately 400 rubles per month. Residents will have to divide this amount between all apartments in the entrance. In addition, the installation itself is not cheap - on average 12 thousand rubles.

Instead of a telephone, you can install a “panic button” to call the police. According to the agreement with the interdistrict department of private security, DEZ pays a little more than six thousand rubles for the installation of the button. Residents are charged a monthly fee for its operation of about 120 - 150 rubles.

Also, please note that the concierge is required to have a bathroom. It is advisable for residents to take care of their own furniture, potted flowers, TV or radio.

Who controls its work

The decision to have a concierge in the house is made at a general meeting of owners in an apartment building in the manner established by the Housing Code of the Russian Federation. This procedure is due to the fact that concierge services are classified as housing services and appear on the monthly receipt as a new line.

At the general meeting, residents can also decide what the responsibilities of a 24-hour concierge (or a regular concierge) are, or entrust this issue to the management organization.

This scheme assumes that the employee is accountable to the people living in the house, but in reality this is unlikely, so the quality of the concierge’s work is usually monitored by the management organization.

How to hire an employee for the position of concierge in a house

In order for the functions of monitoring order to be carried out in full, it makes sense to prescribe an algorithm of actions in the event of a particular violation in a job description or a separate document.

Based on it, it will be easier to evaluate work and identify inconsistencies with agreed responsibilities.

The most common cases can be recorded.

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It must be indicated that if an illegally parked car is detected, he is obliged to take all possible actions to identify, find the owner and inform about the need to move the car to another location.

It should also spell out what to do if it turns out that the car does not belong to the resident, and there is no way to find the driver.

Describe what actions should be regarded as violations and how you should respond to them. If construction waste is left in the wrong place and there is no desire to remove it, causing damage to the playground equipment, the caretaker must call the police.

Possible scenarios described in this way will help you react quickly and correctly.

At the general meeting, residents can also decide what the responsibilities of a 24-hour concierge (or a regular concierge) are, or entrust this issue to the management organization.

This scheme assumes that the employee is accountable to the people living in the house, but in reality this is unlikely, so the quality of the concierge’s work is usually monitored by the management organization.

We offer you several options for formalizing relations with concierges (indicating the main provisions necessary to document one or another option).

A group of owners (for example, an entrance) - individuals hire a concierge independently and at their own expense to service only one of their entrances:

minutes of the meeting of the owners group;
an agreement between the owners on sharing the costs of maintaining a concierge;
employment contract with the concierge;
concierge job description;
general information about taxes paid and their calculation.

A legal entity - the owner of a residential apartment or non-residential premises in an apartment building independently hires a concierge to service the entire entrance:

minutes of the meeting of the owners group;
employment contract with the concierge;
concierge job description;
general information about taxes paid and their calculation.

The HOA hires a concierge under an employment contract:

minutes of the meeting on the decision to hire a concierge;
employment contract with the concierge;
Concierge job description.

The HOA enters into an agreement with the concierge - an individual entrepreneur:

civil contract with a concierge - an individual entrepreneur;
act of completed work under a civil contract with the concierge;
claim (in case of improper provision of services);
sample claim to court (in case of improper provision of services).

When an agreement for the provision of services is concluded between individuals, the payment of taxes is carried out by the one who receives the remuneration. In other words, the one who takes the money must keep financial records, accrue and pay off obligations. In the next year after receiving income, by April 30, the provider of services under the contract (the one who received the remuneration) must submit reports to the tax service in form 2-NDFL, and also pay the tax themselves. Thus, the customer of services (the party who pays the money) is not a tax agent.

When such an agreement exists, it is possible not to enter into an agreement to reimburse residents for the costs of paying the concierge due to the fact that in this case it could be interpreted as the management company’s desire to evade paying taxes on wages.