RESPONSIBILITY OF THE MANAGEMENT ORGANIZATION FOR IMPROPER PROVISION OF SERVICES

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2) require admission at a pre-agreed time to the residential premises of employees or representatives of this organization (including emergency services workers) to inspect the technical and sanitary condition of the in-house equipment and carry out the necessary repair work, and to eliminate accidents - at any time;

6) if there are collective (common house) metering devices, monthly, during the last week of the month, take their readings and enter them into the logbook for recording the readings of collective (common house) metering devices. At the request of utility service consumers, within one business day following the day of application, provide the specified log;

Main functions of housing and communal services

Social infrastructure facilities and their full-fledged work - this is the area that falls within the scope of work of housing and communal services. Ensuring the full functioning of residential buildings and comfortable living of the population in rural areas can be considered the main functions of public utilities.

In general, the functions of housing and communal services are as follows:

providing residential premises with electricity, hot and cold water;
control over the energy saving process;
sewerage work, which includes installation and control of the wastewater disposal system, water supply;
accounting for the population's consumption of utilities, calculating their costs and controlling payment;
ventilation work, air conditioning;
organization of elevator facilities and its timely maintenance;
low-current networks (television, computer);
organization of household waste removal;
performing work on grounding buildings, installing lightning rods;
monitoring the condition of residential buildings and common areas;
timely repair of buildings and structures.

The functions of housing and communal services also include disinfection of public places. With the help of municipal services, the surrounding areas are being improved.

The frequency of carrying out the listed work varies. However, all of them must be carried out regularly by utilities. They also monitor the operation of all utilities and structural elements of residential buildings.

What are the responsibilities of the management company?

an indication of the location of the apartment building, its address;
list of provided utilities;
an indication of the list of works and services, as well as the conditions for changing the list;
determining the amount of payment for management services, including utilities, the procedure for their payment;
the procedure for monitoring the work of the management company;
indication of the duration of the contract.

an application is submitted to the energy supplying organization with a request to conclude an agreement;
All necessary documents that may be required to conclude an agreement are attached to the application;
after consideration of the application, an agreement is concluded;
If the parties have questions regarding its terms, a protocol of disagreements can be drawn up.

What are the responsibilities of a management company in the housing and communal services sector for the maintenance and repair of an apartment building?

The Criminal Code also has every right to the latter . It is given by Resolution 354 . But this is only possible if the resource is supplied to the resident through this organization, and not directly from the resource supplying organization.

The management company is also obliged to provide residents with access to information about its financial and economic activities , the services it provides, and the procedure for their provision.

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Responsibilities of the management company - list of services

Also, within the framework of the topic of managing an apartment building, it is useful to study the Decree of the Government of the Russian Federation No. 416 of May 15, 2013, which specifies the rules and standards for managing apartment buildings; as well as another very interesting regulatory act - Resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 N 170, which defines the standards and frequency of services for the maintenance of common property.

The minimum list of services and work required to ensure proper maintenance of common property in an apartment building, and the Rules for the provision of services and performance of work necessary to ensure proper maintenance of common property in an apartment building, are indicated here.

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Based on the above, an agreement, the subject of which is only the provision of services associated with the operation, or services related to the operation of a hazardous production facility, concluded between the owner of a hazardous production facility and a legal entity that complies with industrial safety requirements for the operation of a hazardous production facility, will not be considered “ other legal right” within the meaning of clause 15 of the Regulations.

Who has the utilities? “If a house is managed by a management company, then it is the company that is responsible to the owners for the provision, please note, of all services and for the performance of all work that ensures the proper maintenance of the common property in this house, as well as for the provision of utilities,” explains the head of the legal Department of the Consumer Association of the Penza Region Yulia Vasilyeva. The management company provides utilities (water supply, sewerage, electricity and heat), receives payment for them and independently makes payments for utility resources with resource supply organizations with which it has concluded agreements for cold and hot water supply, sewerage, electricity, gas supply, etc. Unlike management companies, service organizations are not providers of public services and are not responsible for their quality. Therefore, in the case of direct management, each owner has to enter into a separate agreement with each resource supplying organization for each type of communal resource. “The service organization performs only work that ensures proper maintenance of the common property of an apartment building,” continues the ML consultant. — They are not subject to the information disclosure requirement provided for by Decree of the Government of the Russian Federation of September 23, 2020 No. 731 “On approval of the standard for information disclosure by organizations operating in the field of management of apartment buildings.”

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Responsibilities of the management company and its responsibility for the maintenance of an apartment building

The quality and timeliness of work performed and services provided as specified in the agreement with the management organization.
Is proper work being carried out completely?
Are all responsibilities of the management organization fulfilled?
Such control became possible with the advent of Federal Law No. 237-FZ of July 27, 2010. It obliges management organizations to provide residents with access to information such as financial and economic status, the performance of work on the maintenance and repair of common property, the formation and validity of prices for utilities, and the procedure for the provision of services.

The procedure for the management company's reporting to the owners of residential premises is strictly regulated by the provisions of the Housing Code of the Russian Federation. In accordance with it, the managing body is obliged to annually submit such a report before the end of the first quarter of the following reporting year.

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Job description for housing and communal services foreman

The foreman of the housing and communal services section belongs to the management team, his qualification level is specialist.

Only a holder of a university diploma in construction or public utilities who has worked for at least 2 years in a similar structure can be accepted for this position.

Personal qualities also matter: the foreman must be a sociable, sociable person who can not only manage workers, but also conduct a dialogue with residents, preventing the development of a conflict situation.

In his area, the foreman is the main representative of the housing and communal services sector and must be able to extinguish the flames of dissatisfaction with service, resolving emerging issues to the maximum.

In order for workers to be able to carry out any repairs, materials and spare parts are needed, and all these material assets are accountable to the site foreman.

Interacting with the workers under his subordination, this representative of the engineering and technical staff of the housing and communal services is responsible for compliance with the rules of safety and labor protection, fire safety.

The job description of the housing and communal services section foreman of the management company has the following sections:

general provisions;
job responsibilities;
rights;
responsibility.

The “General Provisions” section indicates what knowledge of his professional activity, as well as what legislative and regulatory acts this manager should have, to whom he directly reports, and who replaces him during vacation or illness.

The job responsibilities of the housing and communal services section foreman are as follows:

provide maintenance and repair of building structures, as well as equipment and intra-house communications - plumbing, electrical, etc.;
carry out inspections of stairs, entrances, basements, attics, elevators, roofs, heating stations, electrical switchboards and other premises to identify deficiencies that require urgent intervention - repairs, replacement of glazing, replacement or repair of parts and assemblies;
control the maintenance of common building premises and territory in proper sanitary condition, carrying out cleaning, clearing snow and debris, ice, sprinkling sidewalks with sand in the cold season, etc.;
prevent injuries to residents by fencing off areas where repairs are being carried out, excavation work and other hazardous areas;
participate in the reception of residents and ensure the fulfillment of their requests;
control energy consumption in your area;
promptly provide workers with special clothing, tools, and personal protective equipment when carrying out repairs and maintenance;
control the economical use of materials;
draw up primary documentation in a timely manner, submit invoices to the accounting department, keep track of the working hours of subordinates according to time sheets;
control the production and labor discipline of subordinates, place people in accordance with plans and decisions adopted by management;
write off consumed materials and perform monthly work reports;
participate in the work of commissions for commissioning of facilities;
monitor compliance by subordinates with labor protection, safety and fire safety rules and regulations;
maintain documentation on safety and labor protection.

The housing and communal services foreman, whose duties include painstaking work with documents and daily productive activities, performs his work in good faith, since not only the managers of the HOA, but also the residents demand for it.

Job description for housing and communal services foreman.

The housing and communal services service organization has proposed to enter into an agreement in advance.

5 Sep 2014. cities, and all political and personal differences must fade into the background. worker" Nikolai Tokarsky proposed to revive the institution of propaganda brigades and. timely payment for services and conclusion of contracts for solid waste removal. Public organizations in Mariupol are resuming. Life in Tula and the region

November 25, 2020. More than 300 scientists took part in the organization and implementation of the project. Housing and communal services at the address Tula, Krasno-. The governor invited members. enter into an agreement to purchase the plot. read the management company. We very sincerely wished you good luck. Who knew that her words were...

What residents should know: rights and obligations of the management company

accumulation of funds from provided resources and services and payment to suppliers;
fight against debts;
organizing work with suppliers: concluding a contract, monitoring the quality of services provided, recalculating fees for the delivery of low-quality services;
storage of technical and other documentation for a residential building;
identification of energy resource thieves: inspections, raids, etc.
holding general meetings with property owners. This event should take place at least once a year. On it, representatives of housing and communal services report on the work done, on the expenses incurred during the period under review, and make a decision on the tariff for the next year. The fee for maintaining and repairing the house may be equal to the municipal fee or higher. It is installed individually in each home. If at the meeting the Management Committee did not approve the tariff, then it is considered that it is equal to the municipal one (Article 158 of the Housing Code of the Russian Federation). In this case, housing and communal services authorities are not relieved of responsibility for providing services for housekeeping and home repairs, even if there is a shortage of funds accumulated from homeowners.
carrying out activities to inform residents about changes in tariffs;
registration of temporary or permanent registration.

The contract specifies the composition of the property of a residential building, its address, the procedure for calculating fees for maintenance and repairs, the procedure for providing utilities and the term of the document. It cannot be less than one year. The maximum contract term is five years. If the management company was selected on a competitive basis, then it is reduced to three years.

Responsibilities of the management company

What can home owners expect when concluding an agreement with a housing and communal organization?

The main responsibilities to residents reflected in the agreement.

Carrying out work necessary to maintain the normal condition of the common property of apartment buildings. They are carried out as needed. The list of such services is listed in the contract. These include, for example, work to tidy up the external façade of a building or repair communications.
Providing homes with the necessary resources (gas, water, electricity, heat) and organizing drainage inside the premises. The management company must monitor the serviceability of all pipes in the house (gas, cold and hot water), electricity cables, carry out preventive maintenance, and also correct all problems in a timely manner.
Quality control of supplied utilities, such as the temperature of water in the tap or radiators.
The service organization is responsible not only for communications and property in the high-rise building itself, but also in the local area. All points stated in the payment receipt must be strictly observed, and this is monitored by the management company. Such services include: garbage removal, maintenance and troubleshooting of elevators, cleaning of staircases and surrounding areas, etc.
Yard landscaping works.
Hiring people for contract work, as well as monitoring the quality of their performance.
Complete organization and implementation of cosmetic or major (if necessary) repairs in the entrances of an apartment building, as well as on the roof and facade.
Distribution of money allocated from the state budget as a subsidy and a full report on its expenditure.
Maintaining all documentation on work carried out and expenses at the expense of the owners.
Consultations for all neighbors of an apartment building on fire safety standards.
Receiving complaints from owners about the maintenance of a residential building, as well as the surrounding area, and eliminating shortcomings in their work.
Prevention of cases of illegal redevelopment among residents and their coordination with the law.
Maintenance of an urgent emergency service, which, in the event of an emergency, apartment owners can contact (for example, in case of a pipe break).
Timely calculation of payments for the provision of utility services and transfer of funds to the account of supplier companies.

Responsibilities of the housing and communal services operating organization

The minimum list of services and work required to ensure proper maintenance of common property in apartment buildings applies to service organizations only partially within the framework of those types of work and services that are specified in the agreement between the owners and the service organization.”

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The management company provides utilities (water supply, sewerage, electricity and heat), receives payment for them and independently makes payments for utility resources with resource supply organizations with which it has concluded agreements for cold and hot water supply, sewerage, electricity, gas supply, etc. .

Responsibilities of operating organizations"

6, Keep the local area clean and tidy and clean it daily. Equip utility areas for installing containers and bins for garbage and food waste, for drying clothes, cleaning clothes, carpets, etc.

The right to demand conscientious fulfillment of all these obligations to us, as consumers, is given by the Housing Code of the Russian Federation, the Law “On the Protection of Consumer Rights” and the agreement concluded with the operating organization and organizations providing utility services.

What are the responsibilities of a management company by law?

supervision over the timely provision of high quality public services;
determining the amount of utility bills, accepting payments, monitoring the timeliness of payments;
planning and spending funds for repairs and maintenance, preparing estimates, concluding contracts with contractors for home repairs and maintenance;
taking measures to ensure technical safety during the operation of the house by residents;
consideration of complaints and elimination of shortcomings in work based on citizens' requests.

In addition to federal acts, the Criminal Code is guided by the clauses of the contract concluded for the maintenance of a specific house. The agreement is concluded based on the results of the general meeting, recorded in the minutes, which must be referred to in the agreement. Residents and management companies jointly determine the duration of the contract. In most cases, the contract gives the service company the right to carry out its work for a period of no more than 5 years.

Responsibilities of the housing and communal services operating organization

Must be carried out uninterruptedly and around the clock throughout the year in accordance with current standards. The deadline for completing work when the power supply system of residential apartments is turned off should be no more than 2 hours. In the event of a malfunction in electric stoves, they must be turned off immediately, the period for eliminating the malfunction is 8 hours (if it is possible to fix it on site), and if this stove is taken for repair, the tenant must have another stove installed within 8 hours. As mentioned above, if the specified deadlines are violated, the service organization is obliged to pay the tenant a penalty in the amount of 1% for each hour of delay in the above-mentioned deadlines. In addition, residents have the right to compensation for actual damages and moral damages. The real damage in such cases can include the resident’s expenses for repairing the electric stove, if he did them himself (delivery to the workshop, etc.).

To record the time of non-operation of the elevators, the ZhREU (another service organization) must draw up a report, and if they refuse or, agreeing in words, simply do not show up, then the report can be drawn up by the residents themselves or representatives of the public organization “PKBU”.

Moratorium on restrictions and suspension of public services from April 6

On April 6, the Government of the Russian Federation published Resolution No. 424 dated April 2, 2020, which suspended until January 1, 2021:

payment and collection of penalties, fines, penalties for late and (or) incomplete payment of payments for residential premises and utilities and contributions for major repairs;
verification of household metering devices;
restriction or suspension of utility services in case of incomplete payment.

Let's look at each point in more detail. The moratorium on the accrual of penalties and fines for late payments for housing and communal services applies to both residents of apartment buildings and municipal buildings who do not fully fulfill their obligations under resource supply contracts.

Until January 1, 2021, the provisions of management agreements for apartment buildings, which establish the right of management companies to collect penalties, fines, and penalties for late and (or) incomplete payment of rent for residential premises, do not apply. The collection of penalties, fines, and penalties in the event of untimely and (or) incomplete payment of payments for residential premises and utilities and contributions for major repairs has also been suspended.

From April 6 to January 1, 2021, individuals can use all household utility metering devices, including those with an expired verification period, without undergoing another verification. Organizations accredited to carry out this work are required to inform applicants about the postponement when submitting an application and post such information on their websites.

During the specified periods, it is impossible to suspend or limit utility services to the consumer if they are not paid in full. Violation of this requirement will result in administrative liability.

Housing and communal services industry and tax benefits: what management companies can count on now
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How to find a service company by home address

You can find out the entire list of utilities directly from the organization or HOA. When the management company is unable to fulfill its assigned duties, it attracts third-party structures by concluding an agreement with them. The management company for the provision of housing and communal services organizes meetings of residents, where it informs them about the work done and planned, and provides a report on the money spent collected from property owners.

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By searching for the address of the house you are interested in, you will find out not only the name of the service company and its rating, but also the amount of contributions collected for major repairs, the year the building was built, the names and telephone numbers of officials of the management organization, and a list of houses it deals with.

Job description of the director of housing and communal services

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We bring to your attention a typical example of a job description for a housing and communal services director, sample 2020. Don’t forget, each instruction from the director of housing and communal services is issued in hand against a signature.

The hr-portal website provides typical information about the knowledge that a housing and communal services director should have. About duties, rights and responsibilities.

This material is included in the huge library of job descriptions on our website, which is updated daily.

General provisions

The job description of the housing and communal services director provides for the possibility of appointing a person to the position who meets the following requirements:

• have completed higher education (technical or economic);

• have at least 5 years of experience in one of the management positions (in the field of construction, housing and communal services, etc.);

• possess skills in managing and organizing the work process of personnel, monitoring the results of previously set tasks.

The director must have a knowledge base about the activities of housing and communal services, which includes:

• main legislative acts regulating the activities of housing and communal services;

• basics of economics, accounting and labor organization;

• specialization, features and basic methods of managing all departments;

• basic technological processes and ways for stabilization and growth of financial performance indicators;

• occupational health and safety standards.

Job responsibilities of the director of housing and communal services

The director of housing and communal services is obliged to:

1. enter into contracts for the supply of energy resources directly with suppliers;

2. control the timely repayment of debts to suppliers for previously provided energy resources;

3. adhere to plans for carrying out repair work in the premises of houses;

4. monitor regular, both routine and preventive repairs of equipment (elevators, boilers, etc.);

5. provide assistance to employees and inform them about the correct use of highways and networks, both internal and external;

6. take an active part in the improvement of the territory adjacent to the house;

7. periodically monitor the financial condition and main economic performance indicators;

8. represent the interests of housing and communal services in various bodies and structures.

Rights of the director of housing and communal services

The director of housing and communal services is vested with the following rights:

• has the right to sign on reporting, financial and other types of documents;

• enter into contracts and agreements on behalf of the company;

• coordinate and approve the final cost of services and tariffs;

• approve the final versions of job descriptions for personnel (from janitors to chief engineer), make any changes to the current staffing table, hire or dismiss employees holding different positions;

• carry out work to reward employees who cope with their duties and punish those who are negligent in their work in the form of penalties of various types;

• guarantee the execution of the collective agreement;

• create working conditions that meet all safety standards;

• be responsible to the residents of the house and municipal authorities for the quality of performance of all tasks of the enterprise.

Responsibility of the director of housing and communal services

The housing and communal services director bears full responsibility for the quality of all the company’s work and the safety of property to the residents of the house with whom the contract was concluded on behalf of the management company. He is also obliged:

1. carry out all activities only in the interests of residents;

2. keep confidential information about the company’s activities secret from third parties and not use it for personal gain;

3. bear full responsibility for incorrect and incomplete performance of all job duties;

4. bear financial responsibility in case of harm caused by their actions to the management company and the residents of the house.

Job description for director of housing and communal services - sample 2020. Job responsibilities of the director of housing and communal services, rights of the director of housing and communal services, responsibility of the director of housing and communal services.

Tags for the material: job description of the director of housing and communal services, job description of the director of the management company of housing and communal services, job description of the director of housing and communal services sample, job description of the director of LLC Housing and Communal Services, job description of the director of the management company of housing and communal services sample.

What are the responsibilities of a management company in the housing and communal services sector in 2020

Further actions if there is no response from the management company is to contact the housing inspection staff. The tenant must write an application and support it with supporting documentation, links to legislative acts and the contract. In this case, it is necessary to indicate a preliminary appeal to the head of the organization. This authority will conduct an inspection and make a decision. Often, the housing inspection obliges the management organization to eliminate the violation.

ensuring payment for housing and communal services by all residents of the house;
identifying defaulters or violators who ignore the results of accounting instruments in various ways;
maintaining the integrity of documents;
taking into account permanent residents and tenants of apartments;
interaction with housing and communal services service providers and quality monitoring;
organizing housing meetings to provide reporting on the activities of the management company (at least once a year);
urgently informing residents about the introduction of new utility tariffs.

What are the responsibilities of the management company?

▪ Violation of sanitary and epidemiological requirements for the operation of residential premises and public premises, buildings, structures and transport entails the imposition of an administrative fine on citizens in the amount of five hundred to one thousand rubles; for officials - from one thousand to two thousand rubles; for persons carrying out entrepreneurial activities without forming a legal entity - from one thousand to two thousand rubles or administrative suspension of activities for a period of up to ninety days; for legal entities - from ten thousand to twenty thousand rubles or administrative suspension of activities for a period of up to ninety days.

▪ Collection of payments for housing and communal services (at the same time, owners must pay for work to combat debtors for “utilities” - legal costs, services of collection agencies, etc.), payment to monopolistic enterprises for the utility resources provided to the house. Thus, maintenance and war with defaulters

26 Jan 2020 etolaw 370

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What is a job description

A job description is a document that defines the rights, duties and responsibilities of an employee. This document allows you to determine the employee’s areas of responsibility and the extent of his powers. The job description is not written for a specific employee, but is developed for a specific position. The more detailed all the requirements for an employee are specified in the job description, the fewer controversial issues will arise in the relationship between employer and employee.

Job descriptions must specify the main functions of the employee , for example, the job description of an accountant specifies the responsibilities for maintaining office work, ensuring accounting, issuing invoices, submitting the necessary reports, as well as calculating and maintaining payroll.

The job description of the director states that he is the main legal person of the organization, who represents its interests, negotiates, and also signs documents and agreements with partners, and represents the organization in regulatory and supervisory authorities.