New on receipt. What changes can we expect in housing and utility payments? | Housing and communal services

This service contains information on the calculation of fees for housing, utilities and other services, broken down by each type of service and service provider. The information corresponds to the data provided in printed form

For the column “Total payable taking into account previous periods” the balance amount calculated as of the last day of the billing month is given.

"Attention! The use of this service is available only to individuals - subscribers of those service providers (management companies, homeowners associations, resource supply organizations, etc.) who are in a contractual relationship with JSC System "Gorod"

Is the management company obliged to send out housing and communal services receipts?

By virtue of paragraph 10 of Art. 161 of the Housing Code of the Russian Federation, the management organization is obliged to provide free access to information: about the work performed and services provided for the maintenance and repair of the common property of an apartment building; on the procedure and conditions for their implementation and provision; about their cost, tariffs (prices) for resources necessary for the provision of housing and communal services, in accordance with the information disclosure standard approved by the Government of the Russian Federation.

At the same time, the relations between the management company and residents regarding the collection of fees for housing and communal services are subject to the provisions of the Law of the Russian Federation “On the Protection of Consumer Rights”. Failure to provide housing and communal services receipts is a violation of Article 10 of this law. According to this article, the contractor must promptly provide the consumer with the necessary and reliable information about the cost and supplier of utility services. According to clause 6. Order of the Ministry of Regional Development of the Russian Federation dated September 19, 2011 N 454, it is recommended that the payment document be provided to consumers of services in printed form, except in cases where residents and the management organization have agreed on another form of providing receipts.

Thus, receipts can be received: in the form of a paper document; by e-mail; in your personal account on the housing and communal services website (more details).

Will a new line appear?

In 2020, the Ministry of Construction presented requirements for the protection of apartment buildings from terrorist threats. A new draft government resolution is being developed on the basis of Federal Law No. 35.

All houses will be divided according to the degree of threat. This will influence how to properly protect against the threat of terrorism. Therefore, some buildings will be equipped with protective equipment and various related equipment at the expense of residents.

There will be three levels of threat:

facilities located in municipalities where more than four terrorist attacks have been prevented in the last three years;
facilities in municipalities where two or three terrorist attacks have been neutralized over the past three years, houses in residential complexes with the number of floors from 3 to 10, where the number of potential victims ranges from 500 to a thousand people;
other.

Read How to write a complaint to the prosecutor's office

The determination of the category will be carried out with the help of a special commission, which will include representatives of the Federal Service of National Guard Troops, the Ministry of Emergency Situations, persons from the HOA or the management company.

Important to remember!

After assessing the property within one month, a home safety passport will be compiled and a list of measures that must be taken to protect against potential TAs.

In addition to individual rules, general ones will also apply:

prohibition of access to the basement, roof and attic;
briefing on actions in case of a terrorist threat;
informing about methods of protection.

Responsibility falls on the commission members and residents, and the management company or HOA.

The financing procedure must be approved by the apartment owners themselves at a general meeting.

Mandatory expenses will be borne by the owners only in a situation if the state commission comes to the conclusion that it is necessary to carry out anti-terrorism measures. For this reason, when paying for housing and communal services, a new form with an additional line will be used in receipts.

Receiving housing and communal services receipts through the website

For property management companies and homeowners associations, the easiest and most cost-effective way to send receipts to consumers is electronically, as it reduces the cost of printing and physical delivery to mailboxes. The most convenient way to do this is to use ready-made solutions with personal accounts, which, in addition to delivering receipts, also solve a number of additional tasks. For example, accepting payments for utilities online, processing applications to the emergency dispatch service, and others. You can read more about this here.

Shifted expenses

The Ministry of Construction explained to Rossiyskaya Gazeta that it was necessary to develop a new form in order to transfer the costs of utility resources consumed during the use and maintenance of common property in apartment buildings from the payment for utilities to the payment for maintenance.

bill2

Photo: IZVESTIA/Alexander Kazakov

The department expects that the new type of receipts will simplify the process of paying for housing and communal services, making it more accurate and transparent.

The Cabinet of Ministers has made changes to the procedure for disclosing information in the housing and communal services sector

Thus, residents will now be able to check the tariff, the volume consumed per month and the total amount charged for each of the utilities, which relates to the maintenance of common property.

“This will certainly make it possible for owners to make payments for the maintenance of residential premises and utilities, which appear on their monthly receipts, more transparent and understandable,” the publication quotes the ministry as saying.

Receiving receipts by email through the ERC

If your home is served by a single settlement center (SCC), then to receive receipts by email, you can contact its corresponding branch. You will need to write a statement indicating the email address to which receipts will be sent.

The application must be accompanied by: a document confirming ownership of the residential premises; original and copy of the applicant's passport.

If copies of the documents provided are not notarized, the applicant must present their originals.

How to print a housing and communal services receipt

To print a receipt from your personal account on the housing and communal services website, you must:

Log in to your personal account (login and password must first be obtained from the management company or homeowners association).

Go to the “Receipt for utility bills” tab.

Open the receipt in a separate window and print.

To print a receipt from an electronic mailbox:

Open the attached file in a separate window.

Press the “Print” button or the “Ctrl+P” key combination.

Filling Features

According to the new rules, changes have been made to filling out the receipt. The lines relating to major repairs have been removed - these figures are now included in the cost of maintaining a residential premises. Also, the law now obliges to add information about the fines of the Criminal Code, the amount of debt and penalties for rent to payments. Payment for resources in common areas is described in more detail, taking into account the readings of public meters or established coefficients.

Some management companies now have the opportunity to receive electronic receipts for utility services. The conditions for this method of invoice delivery must be clarified in the Criminal Code. Thus, there will be fewer questions about where to get receipts for utility bills if for some reason they were not delivered to the mailbox.

Another innovation that does not directly relate to the content of the invoice for payment is the ban on placing advertising on it (except for social advertising). Families experiencing financial difficulties have the right to receive subsidies for utility bills; their amount is also reflected in the payment document.

How long to store

The law does not require leaving receipts after payment and does not contain recommendations on this matter. However, you shouldn't throw them away right away. Together with the attached checks, they will help the tenant or homeowner defend their rights in case of disputes with the management company. When deciding how long to keep receipts for payment of utility services, you need to focus on the statute of limitations. Since in civil law it is 3 years, it is recommended to keep the documents during this time.

Download the housing and communal services receipt

In order to download a receipt from your personal account on the housing and communal services website, you need to log in, open the receipt in a separate preview window and click the “Download” button.

To download a receipt from an email, simply open the email with the attached file and click the “Download” button. As a rule, receipts are saved in .pdf format and contain the following information: payer’s personal account number; billing period; Full name of the payer; address; number of registered people; total living area; information about the company providing services (name, contact details, bank details); name of utilities to be paid (cost, units of measurement, presence of debt); volume of service for the billing period; meter data (current and previous readings, tariff, amount payable, debt, total); recalculation of services; information on the availability of subsidies and benefits; agreement on deferred or installment payment.

Read more: How many days in advance must be paid upon dismissal?

Examples of receipts relevant in 2020 are presented in the screenshots below.

How to check if rent is calculated correctly

In this regard, it is very important to regularly monitor your personal account to ensure there is no debt. You can find out this information directly from the housing and communal services operator, but it is most convenient to do this via the Internet
. For example, the web resource gu-is.ru allows you to check debt. It can also be used to pay off this debt.

Complaint to the housing inspectorate about incorrect charges, sample

Compliance with actual information on the number of residents and the area of residential real estate;
Justification for changes in consumption standards and tariffs for services;
Adding new items to the payment order;
Charging for services not provided.

address of the apartment/house in Moscow;
floor in an apartment building;
the period for which you need to display information about the debt;
type of tenancy or ownership;
type of improvement;
type of services calculated according to the standard;
type of services calculated based on meter readings.

Otherwise, you may face unpleasant consequences from small fines to disconnection of services and the management company going to court.
Currently, management companies have the opportunity to collect debts for housing and communal services in a simplified manner.
This means that they can apply to the court to issue a restraining order and then serve it on the bailiffs.

Via bank

By logging into Sberbank Online or any other suitable and available online bank, you just need to select a service provider (settlement center, management company) and enter data on your personal account number (payer code). The system will automatically receive information about the debt and display it.

The legislation of the Russian Federation, including certain government decrees, stipulates that a management company that carries out its activities in bad faith can be brought to two types of liability:

To make it easier for the consumer to receive information about the services provided, on the websites of housing and communal inspections and management organizations it is possible to view the correctness of calculations and reconciliation of receipts.

How to fill out a housing and communal services receipt

Entering current readings from individual metering devices (IMU) can be done:

Using your personal account on the housing and communal services website. The product has a convenient and simple mechanism for entering meter readings. You need to go to the “Counter Data” tab. In the window that opens, the names of the metering devices are already filled in; you just need to enter the numbers in the required cells.

Through banking services and payment terminals when making payments on current housing and communal services accounts.

The old-fashioned option is to enter the current readings into the received paper receipts and transfer the data when making payment at the bank, post office or to the HOA (UK).

There are different options for filling out receipts. Let's look at an example:

Practicing lawyer and author of 242 articles on the site

Publication date: 2018-12-29 Update date: 2019-04-26

Now you can pay the management company, transfer state fees and pay other utilities without leaving your home. There are many different applications that allow you to pay for the service received. At the same time, the transaction history is saved in applications. But it is necessary to transfer checks from electronic media to paper. After all, due to a program failure, the information may disappear, and if a dispute arises, the payer will not be able to provide evidence. It's easiest to print a personal account receipt, so it's best to use this method.

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How can I change the number of registered people on the receipt?

560 lawyers are now on the site Consult with a lawyer online Ask a lawyer 560 lawyers are ready to answer now Answer in 15 minutes My electricity was turned off for debt on utility bills. I am the owner of the apartment and I am registered there alone, but the receipt comes for 4 people.

I went to the Criminal Code and was told that it was built into their computer and they couldn’t change anything. what are my actions? January 30, 2020, 15:04, question No. 1121645 Ekaterina, Moscow Collapse Online legal consultation Response on the site within 15 minutes Answers from lawyers (1) 122 answers 27 reviews Chat Free assessment of your situation Ilyicheva Svetlana Lawyer, Moscow

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Ekaterina, you need to go to the passport office and get a certificate there about the number of people registered at your address over the past three years. Write to the Criminal Code an application for the recalculation of utility bills for the last three years and attach a certificate of the number of registered ones.

Write the application in 2 copies, on one have the head of the management company sign for receipt. If I don’t recalculate, then go to court. January 30, 2020, 15:24 0 0 All legal services in Moscow Best price guarantee - we negotiate with lawyers in every city on the best price.

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