Calling the police by phone – what do you need to know?

How to call the police anonymously

If your neighbors are noisy, you can call the local police officer by number 02. If the call is from a mobile phone, then, depending on the operator, you need to dial 102 (all operators except Megafon), 020 or 002 (for Megafon).

You can call the single emergency number – 112.

Calls to the listed numbers are free and possible even if you have a negative balance or no SIM card.

You can also call the police during a personal visit to the precinct department (without maintaining incognito status) or by Russian mail, but in the case, for example, with noisy residents, it is important to promptly receive the request, so it is better to use the phone. We advise you to read: “Application for neighbors: nuances and writing examples.”

What information should you provide when contacting the police?

According to Chapter IV of Order No. 707 of the Ministry of Internal Affairs of Russia, in order to call the police on noisy neighbors you need to call:

Full name;
email address for sending a response or notification of forwarding of the application.

If you do not provide this information, the police may ignore the application.

If this is a written appeal, you can attach evidence of violation of your right to peace: audio/video recordings, testimony of witnesses. Of course, anonymity in this case will be violated, but the chances of having the case considered will increase.

How to submit an electronic application

To file an electronic complaint against violators with the police you need to:

go to the official website of the Ministry of Internal Affairs;
go to the tab for citizens;
choose an option for receiving requests from citizens and organizations;
select the Ministry of Internal Affairs in the list of authorities;
confirm your consent to the application procedure and click on the submit application button;
Fill out the form that opens: describe the problem situation and indicate your feedback information (residence address or email address).

In this case, anonymity can be maintained by providing only an email.

If you additionally leave a comment on the application, this will speed up its consideration. When all the fields are filled out correctly, all that remains is to enter the security code and send the message. In a few minutes, a letter will be sent to the specified email stating that the application has been accepted and you should expect the results of its consideration.

Since 2014, you can also complain about your neighbors online from your phone - using the mobile application of the Russian Ministry of Internal Affairs. To contact the police, you need to click on the shortcut button in the application menu. In this case, the chances of the police arriving are small; if you do not give your information, the anonymous call may be accepted but ignored.

A police officer must always answer a call

Straight line

A police officer must always answer a call

The “Direct Line” from the Deputy Chief of the Public Security Police and Special Police of the Central Internal Affairs Directorate of the Minsk City Executive Committee, Police Colonel Evgeniy POLUDN, was dedicated to the work of local inspectors. But readers called with all their problems. One old pensioner even asked to come and fix the elevator.

— Hello, Evgeny Evgenievich! My husband is a chronic alcoholic and has been on the register for several years. But he makes noise and drinks every day. He says that they don’t take him to the LTP because his health doesn’t allow it. How is it so: how to drink - so there is health, but how to drink in LTP - not?

— If the husband actually abuses alcohol, then the district inspector can send the materials to the court to decide the issue of isolating him in a medical and labor dispensary. There may be contraindications for health reasons.

Persons suffering from chronic mental illnesses, disabled people of groups 1 and 2 and persons in need of specialized treatment in health care institutions are not subject to referral to medical treatment facilities (Law of the Republic of Belarus dated June 21, 1991 “On coercive measures against chronic alcoholics and drug addicts who systematically violate public order or the rights of others").

- Larisa Ivanovna is worried. We do not have individual water meters in our house. It turns out that the water consumed is divided among all registered residents. And my neighbor has five more relatives living without registration. They also waste water! And why does no one care that they are not registered?

— For nonresident citizens living in Minsk without registration, a warning or a fine of up to three basic units is provided (Article 179 of the Code of the Republic of Belarus “On Administrative Offences”). Residents of Minsk who do not live at their place of registration must be registered with the Housing Services, and in this case they will be charged the cost of paying for the use of water, elevators and garbage removal. Contact the Housing Office. Its employees, with the help of the local inspector and by interviewing the residents of your house, will document the residence of unregistered citizens, after which the housing office will recalculate utility bills.

— The neighbors constantly listen to loud music. In the evenings they still try to turn it off, but during the day at least close your ears to their songs. Where to contact?

— Contact the local inspector or the duty station of the district department of internal affairs. If the information is confirmed, a protocol will be drawn up against the neighbors for violating decision 419 of the Minsk City Council of March 14, 1995. It provides for liability for violation of public order, expressed in “loud shouting, whistling, loud singing, playing musical instruments, turning on tape recorders at full power, radios, televisions and other noise in the streets, squares, courtyards of houses, public transport, other public places, as well as apartments, hostels, hotels.” For this violation, neighbors may be subject to a fine of 5 to 25.5 thousand rubles, even if they make noise during the day rather than at night.

- Tell me, can the district police officer refuse to come to me? I call the police on my ex-husband almost every day. — The district inspector has no right to refuse to come when called. Even if you call him every other day. However, if the reason for the call is far-fetched and the information is not confirmed upon arrival, Article 165 of the Code of the Republic of Belarus “On Administrative Offenses” provides for liability for a knowingly false call to special services (a fine of up to 255 thousand rubles).

— I live in the South-West. Men constantly gather near our entrance, drinking, swearing, and playing cards. It is simply impossible to pass by calmly. I called the support center, but they told me that people living in your house were drinking there. So, no problems.

- Give the name of who answered you that way.

- But he didn’t give his last name.

— My recommendation to everyone: whenever you call the police, remember the name of the person you spoke to. If you haven’t heard, ask again! Nobody had the right to answer you like that about drinking alcohol in the courtyard. They should have responded to your signal. And it doesn’t matter whether the residents of the house or people from other houses gather there. Call the local police officer. The company gathered there will be warned not to drink alcohol. If it doesn’t work, they will be held accountable under Article 159 of the Code of the Republic of Belarus “On Administrative Offenses” for drinking alcoholic beverages in a public place. A fine of up to 25.5 thousand rubles will be imposed. And persons repeatedly detained for similar offenses may be subject to arrest for up to 15 days by the court.

— If a local police officer rings my doorbell after 10 p.m., should I open it for him?

- Any police officer has the right to freely enter residential premises, and, if necessary, damage locking devices: when pursuing persons suspected of committing a crime or with reasonable grounds to believe that a crime is being committed or committed there, an accident has occurred, an accident has occurred, or a wanted person is located criminal or there are other circumstances that threaten personal or public safety. If there is no such information, then the district police officer, of course, will not break down the door. If the doorbell rings and introduces itself as a district inspector, call the duty station of the district department of internal affairs, ask the duty officer for the name of the district police officer and the purpose of his visit. Open the door only after you are sure that there is indeed a police officer behind it.

— My name is Yuri Sergeevich. We have a lot of dogs in our yard. Not only do their owners not clean up after them during walks, but they also let them run around without a muzzle. Is it possible to complain to the local police officer about this?

- Can. The Minsk City Executive Committee approved the Rules for keeping domestic dogs, cats, as well as catching stray animals in Minsk (decision dated October 24, 2001 No. 209). Violation of these rules is punishable by a fine of up to 5 basic units, and if damage to health or property is caused - up to 10 basic units (Article 103 of the Code of the Republic of Belarus “On Administrative Offences”). Domestic dogs must be registered with the Housing Office, and a monthly fee is charged for their maintenance. Dogs can be walked in public areas on a short leash; in addition, the owner must carry a dustpan and a plastic bag for timely disposal of dog excrement.

HAVE A QUESTION!

Can I drink in my room?

- This is citizen Volodko. My husband and I are divorced, the second room in the apartment belongs to my mother-in-law. But the husband, although not registered here, brought his partner and son. The son is registered with the police and steals. You can't breathe in the apartment. But the police told me that if they drink in their room, then let them drink.

- Do noise and fights bother you?

- Yes. He somehow broke his roommate's head.

- Call the police and write a statement. Everyone will be checked. If it is confirmed that they are creating inconvenience through noise and fights, then measures will be taken.

- Does the ex-husband have the right to drink in his room?

— It depends what you mean by drunkenness. If people sometimes drink moderate amounts of alcoholic beverages in their apartment, we cannot prosecute them for this; we do not have a “prohibition” law. But if at the same time they violate order, shout, fight, then administrative measures will be taken against them.

DOSSIER "KP"

Evgeny Evgenievich NOON. I've been in the police for 23 years. He received his legal education in Leningrad. He started in the patrol service in Grodno, worked as a district police officer in the Grodno region.

In Minsk since 1990. His wife is a police officer and works in the passport bureau of the Ministry of Internal Affairs. My son Zhenya is four years old. On rare weekends, he likes to go out into nature with family and friends, play volleyball, football, and skiing in winter.

Responsibility

If residents of an apartment building violate the silence regime, they face administrative liability, in accordance with the regulations of a particular region. The time after which you cannot make noise and the amount of the fine are established in each region separately. Find your region here ().

If neighbors do not comply with noise regulations, before making an anonymous call to the police, it is worth talking to them and reminding them of the punishment for such behavior. The average fine in the Russian Federation is from 500 to 2000 rubles.

We recommend reading: “All neighbors are bad, but the ones above are worse than the ones below” or how to punish the neighbor above for constant stomping.

But if an anonymous call to the police does not confirm the fact of a violation, neighbors can file a counterclaim for slander, under Art. 128.1 of the Criminal Code of the Russian Federation.

Learn more about legal methods of dealing with noisy neighbors in the article “How to make noise “correctly” in an apartment: norms and possible punishments.”

Do you call the police if your neighbors are making noise?

I am a kind person by nature, and I don’t like all sorts of showdowns.

But how long will this continue? Then one neighbor from above is constantly, CONSTANTLY, nailing something with a hammer. It probably doesn’t work, because the hammer knocks in the morning, at lunchtime, and in the evening.

I UNDERSTAND EVERYTHING, I LIVE IN AN APARTMENT BUILDING. But! In March 2014, our region adopted a law on silence and it states that repairs cannot be done on weekdays after 19.00, and Sunday is a day of complete silence. FULL. But the neighbor didn’t care about it.

In the past, he knocked until 22.00. Now, if I don’t like it, what should I do? First come to him, ask him not to make noise, and only then call the police?

And today the neighbors of the side apartment have gone crazy. At first there was loud music. Laaaaand... Maybe it’s some kind of holiday for people. Then they began to swear very loudly, thanks to which I learned that “I didn’t cheat on you!!!”, “Yes, you are a sl... ha, everyone knows your number ***!!!”, etc. Then he began there was such a noise as if they were moving furniture. And then very incomprehensible animal cries “aaaaa”, as if something terrible was happening. Of course, it’s impossible to sleep under this; to be honest, my heart sank and I thought that someone had killed someone there. The husband knocked on the wall with his fist. In response, we heard obscenities, saying, I’ll come now and sort it out with you. My husband started calling on 02, but for some reason they didn’t answer the phone. Now, if you call the police, how do they act? Does he immediately go to the apartment where there is noise or first to us and then to them? And then we won’t be ambushed by these inadequate people in a dark alley?

Who called the police on such idiots, tell me how this all happens? Now they seem to be quiet, but I want to find out for the future.

Of course, you can be silent and keep a low profile, I used to do that, but on the other hand, for some reason the neighbors don’t stand on ceremony with us. They steal my wallet from the stroller, fill the bathtub with water so that it runs like a stream from the ceiling (my husband forgave them, like our bathroom isn’t really undergoing renovations, so we can be flooded, no big deal), now they sent obscenities in response to a legitimate please be quiet.

What the hell is this...