professional responsibilities of a manager, employee, realtor expert...

How and where real estate agents work - professional responsibilities

Most real estate agents are in private practice and work for a private company for themselves.
They also have to be entrepreneurs. Less often, but still, there are specialists whose place of work is a real estate agency, or an investment company, or any other organization whose activities are related to real estate operations. To understand who an agent is, you need to know what he does.

The responsibilities of a realtor include:

Collecting information about real estate that is for rent or sale.
Studying the real estate market, determining the demand for certain housing.
On behalf of clients, negotiates sales, purchases, and rentals.
Conducts inspections of sites where advertisements may be located.
Registers proposals that may come from clients.
Looking for buyers for a specific property.
He also searches for tenants for any real estate.
Introduces clients to offers, offers them the most profitable and most suitable option.
Concludes contracts with property owners and formalizes all real estate transactions.
Consults clients on all issues that arise.
Represents the interests of clients, stores documents submitted for the transaction, ensures the safety and confidentiality of data.
Involved in preparing reports on the work done.

Responsibilities of a realtor in relation to the seller and buyer

Once faced with the problem of selling or purchasing a home, understanding the complexity of such an operation, people turn to specialists - real estate agents (realtors) for help.

A realtor is a specialist in real estate transactions, a person who provides services that facilitate the successful conclusion of a transaction in the interests of the client.

An experienced realtor, of course, clearly knows what category a particular real estate transaction can be classified into, and how to build a mechanism for its implementation. A professional will never add new problems to the client, but on the contrary, will remove all the burden and conduct a real estate transaction to the highest standard.

A real estate agency or realtor has a certain range of responsibilities towards the client and is responsible for its obligations.

Responsibilities of a realtor in relation to the seller of a property:

registration of contractual relations between the real estate agency (agent) and the client (seller);
searching for potential buyers for the property offered for sale;
organizing and conducting an advertising campaign;
organizing viewings of the proposed property with potential buyers;
if the buyer agrees to purchase the proposed property, conclude a preliminary agreement between the parties;
analysis of title and other documents for the object being sold, providing assistance in their preparation (if necessary);
legal support of the transaction, consultations on legal, economic, organizational issues;
ensuring confidentiality and security during the transaction;
exercising control when the seller pays arrears on utility bills;
exercising control over the actual release of the sold object.

Why do you need a technical building plan? How to get it - see the link.

Responsibilities of a realtor in relation to the buyer of a property:

registration of contractual relations between the real estate agency (agent) and the client (buyer);
searching for real estate options according to the stated requirements of the buyer;
obtaining reliable information about the property being sold and the requirements of potential buyers;
organizing reviews of proposed options;
if the buyer agrees to purchase the proposed option, conclude a preliminary agreement between the parties;
analysis of title and other documents for the object being sold, provision of assistance in their preparation (if necessary), control over the collection of necessary documentation;
provision of services to attract additional funds for the purchase of real estate (selection of the optimal lending program);
if during the preparation of the necessary documents facts were revealed that could lead to negative consequences, in particular, recognition of the transaction as invalid, inform the buyer immediately;
ensuring confidentiality and security during the transaction;
exercising control when the seller pays arrears on utility bills;
exercising control over the actual release of the sold object.

The realtor is obliged to act strictly in accordance with the law.

What services does a realtor provide?

Questions to ask a realtor before selling/buying an apartment

Despite the fact that there is some stagnation in the real estate market, the services of specialists in this area are still in demand; there are a sufficient number of professional and respected agencies and agents who have proven themselves to be the best.

However, you can often encounter so-called “black brokers” or lone intermediaries who have a low professional level, do not disdain scams in the real estate market and do not bear any responsibility for their activities.

How long after entering into inheritance can I sell an apartment? For rules on inheritance disposal, see this article.

Therefore, having decided to seek help in preparing and executing a transaction, you should ask a specialist a number of questions:

require the provision of documents confirming the right to engage in mediation activities;
financial question: clarify the cost of the remuneration - is it a fixed rate or depends on the object and the complexity of the preliminary preparation of documents;
if you plan to purchase on credit (mortgage), can the agency (agent) offer an option with optimal lending conditions;
market conditions, real estate prices;
voice the requirements for the purchased housing - approximate cost, square footage, condition, area, infrastructure.

After clarification of all interesting and controversial points, an agency agreement is drawn up and signed.

Features of the profession

In any case, the rental manager works on a percentage basis, that is, he gets a certain percentage of each transaction made. You will definitely have to maintain constant contact with people. And not only with our own management, but also with clients who want to rent or rent something. Therefore, the characteristic features of the work of a manager for the delivery of commercial real estate or residential premises are traditionally:

frequent business trips and trips;
overtime and irregular schedules;
the inability to predict where and how the working day will end, how long this or that registration will last;
systematic emotional stress.

Commercial real estate is very profitable for such a manager, because it is expensive, and even when renting, substantial sums are paid for it . Therefore, commission rates promise to be impressive; but not everything is so simple and easy. Only those who masterfully know the features of the market, who are ready to deeply and comprehensively study the features of specific objects, will achieve success in this market segment. And the competition there is fierce and merciless.

Working as a commercial realtor, you will have to pay more attention, however, not to the individual characteristics of a particular building, but to general statistics and economic dynamics. The attention of such a specialist must be focused on the demographic specifics of the region, because it is this that determines the supply and demand for certain types of goods and services. It is necessary to carefully monitor the situation with competitors and the offers they make. Even if these proposals are in adjacent price ranges or differ in area.

Each transaction is processed individually. Negotiations can take a long time. The process of coordinating and approving documents and individual contract parameters is no less lengthy. There is very little chance of renting out any large piece of commercial real estate in less than three months. Therefore, the manager will have to develop patience and methodicality.

Interaction with tenants is a meticulous, small-scale job that does not tolerate “cavalry attacks” and “hurricane pace.”

Responsibilities of a real estate agent

The main job responsibilities of a real estate agent are:

purchase and sale or rental of real estate;
answering calls and advising clients;
display of objects (rooms, buildings, offices, etc.);
preparation of documents necessary for the transaction;
conclusion of contracts;
searching for clients and increasing the client base.

When selling an apartment

Agent's rights when selling real estate:

obtaining a power of attorney;
the opportunity to get into the apartment and find out all the necessary information about it;
payment for work performed.

List of responsibilities of a realtor:

consultation;
real estate advertising (before this, he is obliged to take several photographs and place the apartment in his database);
receiving statements and certificates;
selection of buyers, negotiations with them (including showing the apartment);
registration of contracts for the purchase/sale of real estate and related papers;
submitting papers about all actions taken with the apartment to Rosreestr for registration.

When buying an apartment

Responsibilities of a realtor when buying an apartment:

consultation on housing prices and market conditions;
conclusion of an advance agreement and notarization of the transaction;
inspection of available options that suit the client in accordance with his requests;
reviewing options for loans and mortgages, carrying out all necessary actions with banks;
ensuring a meeting between the client and the seller of the apartment, assistance during its inspection;
negotiations with the seller on the terms of the contract and price;
viewing documents related to housing (for example, the number of registered residents), checking the “legal purity” of real estate;
after the parties have agreed on the purchase/sale, the agent is obliged to ensure the correct execution of contracts and all related papers (including the act of acceptance and transfer of real estate), assist in the mutual settlement of the seller and buyer and monitor the successful completion of the transaction ( including elimination of possible violations before the Federal Reserve authorities);
help in obtaining insurance for the apartment (at the client’s request).

Real estate appraisal is not the responsibility of a realtor and he does not have the right to conduct it for a fee if he is not a certified specialist. The realtor is only obliged to initially evaluate possible options for purchase in order to inform the client.

When signing a rental agreement

The agent is obliged to help the client find housing for rent. Help includes:

Regular review of current advertisements
the obligation to answer calls even outside of working hours;
inspect the property (together with the client).

The responsibilities of a realtor when renting a home are almost identical to his responsibilities when buying/selling, the main difference is in the types of documents drawn up.

Real estate companies provide the opportunity to conclude 2 types of contracts: exclusive and standard. A standard agreement is needed when renting small (1-room or 2-room) budget apartments.

In this case, the agent must accept an application from the client, select an apartment/tenant, show it to the client (by organizing a meeting of the two parties) and, with his consent, conclude a rental agreement. If you disagree, continue to look for others through the client base.

An exclusive contract is more expensive; it is concluded when renting business class housing. In general, the responsibilities of a realtor are the same as when concluding a standard contract, but there are some differences:

Search for a tenant according to the client's preferences.
If the tenant is not suitable for the client, the real estate company should advertise his apartment in order to find more suitable tenants.

Requirements for a real estate agent

Here is a list of basic requirements for a real estate agent:

education (secondary or higher);
PC knowledge.

Some employers have additional requirements, such as:

having a personal car;
work experience (real estate);
knowledge of a foreign language (most often English).

Functional responsibilities

It is extremely rare these days for a manager to work alone. Usually he is involved in the work of an entire department, and therefore is forced to coordinate his actions with the activities of other employees. Lease can be expressed in the provision of real estate both for temporary possession and use, and only for temporary use. The manager is obliged to understand this subtlety and understand what and when, under what specific conditions, is transferred to the interested party. In addition, he has a lot of work to do long before the agreement is formed.

Tenants and those who intend to rent out something bring him various documents. It is necessary to carefully study, check, and compare everything with each other and with the norms of the law.

Sometimes one typo in the spelling of a name, in the details of an organization, or in a payment number can literally bring down the whole matter. Not to mention maintaining an optimal balance of rights and responsibilities between the parties.

It is also necessary:

create and maintain up-to-date databases of tenants with contact information;
analyze sales volumes;
put forward proposals to increase these very volumes or at least maintain them at the current level;
look for new tenants;
monitor the fulfillment of conditions under already concluded contracts.

A real estate agent should know

A real estate agent, when performing his duties, must know:

regulations, regulations, instructions, other guidance materials and documents regulating real estate transactions;
agencies operating in the real estate market and the types of services they provide; fundamentals of a market economy;
rules for establishing business contacts;
tax conditions for legal entities and individuals; organization of real estate transactions;
rules and procedures for concluding contracts and drawing up necessary documents related to the purchase, sale and rental of real estate;
methods of analysis and procedure for collecting, processing and transmitting information about the real estate market;
real estate market conditions;
basic requirements of standards, technical, quality and other characteristics for real estate;
the procedure for conducting inspections and methods for assessing objects of purchase, sale and rental; current price tags and price lists;
organization of advertising work;
techniques and methods of business communication, negotiations;
basics of land and housing legislation; basics of economics, psychology and labor legislation;
internal labor regulations;
rules and regulations of labor protection.

Support of a purchase and sale transaction by a realtor: pros and cons

consulting the client and assessing the documents he has;
carrying out the real estate valuation procedure;
preparation and implementation of an advertising campaign;
searching for apartment buyers;
conducting negotiations with potential buyers;
conducting real estate showings;
collection and preparation of documents necessary for sale;
preparation of a draft purchase and sale agreement;
organizing and conducting a transaction (searching for a notary, preparing a place for signing documents);
preparation of final documentation.

Where does a real estate agent work?

A realtor is a type of activity that allows you to conduct real estate transactions in different variations of employment:

Employment in a real estate agency;
Be an independent realtor, both with and without opening your own individual entrepreneur;
Employment in investment companies;
In the company of a developer;
In social organizations providing services in real estate transactions.

Types of real estate agencies

There are 3 types of real estate agencies:

Classic . Agents conduct the transaction completely independently: they place advertisements, answer calls, deal with legal intricacies, communicate with the client, etc. The agency takes 30-50% of the commission amount for the transaction.

Example. The agent sold the apartment for 1 million rubles. The commission on the sale is 5% or 50,000 rubles. The agency spends at least 30% - 15,000, and the realtor receives 35,000 rubles.

With division of labor . In such agencies, one realtor is responsible for marketing, the second shows apartments, the third is responsible for lead generation, the fourth checks legal details, etc.

Svetlana, individual entrepreneur for the portal News.ners.ru (Moscow): - I rent offices. I take calls myself. A colleague selects suitable objects for the application, arranges a showing and transfers the application to the employee who will show the object. Negotiations and conclusion of the deal are left to me. If necessary, I hire consultants. The employee who selects objects works for a salary. Those who conduct showings receive a fixed amount for each visit, regardless of the result.

Agencies for agents . So far there are few of these in Russia. They provide realtors with an office, legal support, assistance in processing mortgage transactions, a CRM system, a training center with a library, and also conduct seminars so that specialists can improve their skills within the agency’s walls. In this case, the commission from transactions remains entirely with the realtors. In return, they are charged a monthly fixed fee of 3-7 thousand rubles.

How necessary are the services of a real estate agency when buying an apartment?

Cooperation with a realtor does not provide a complete guarantee of the reliability of the transaction. At the same time, the agent’s liability is practically absent, and the buyer will have to defend his rights in court if third parties make claims for the purchased living space on his own.
There is a possibility of running into an unscrupulous agent who will not look for the most suitable apartment, but will try to convince the client to buy the property that is most profitable for the realtor himself.
Agency services are quite expensive. The minimum realtor commission is about 3-4% of the cost of the apartment, but it can easily reach 8%. Thus, for a transaction with a one-room apartment that costs 5 million rubles, the realtor will receive at least 150 thousand rubles. However, some services that are essential when purchasing a home can only be provided for an additional fee. Therefore, it is always necessary to ask what specific actions of agents are included in the paid “package”.

We recommend reading: Transmission of electricity readings east

Realtor rights

The agent has the right not to advise clients on issues that are not within the scope of his competence and the list of services under the contract. He is not responsible for this, but it is his direct responsibility to inform and advise on real estate objects that appear within the framework of the transaction.
Errors, shortcomings in the activities of government services and institutions, or any illegal actions of government bodies are not the realtor’s area of responsibility. But the experience and knowledge of a specialist can tell you how to avoid such situations.

As a representative of the client, the realtor cannot independently set or change the price set by the client or advertise his property (unless the client consents or the obligations are specified in the service agreement).

What are the responsibilities of a realtor

It also happens that a client who has entered into an agreement with a realtor may, for some reason, be dissatisfied with the agent’s work. If there are good reasons for this, the client has the right to personally express his complaints to the specialist and find a compromise with him. If it was not possible to reach an agreement directly with the realtor, you must contact the head of the department in which the employee works, or his other superior authority.

We recommend reading: payment of alimony after 18 years of age while studying full-time at a university in 2020

Real Estate Agent's Responsibility

The real estate agent is responsible in the following cases:

1. For improper performance or failure to fulfill one’s job duties provided for in this job description - within the limits established by the labor legislation of the Russian Federation.

2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage to the organization - within the limits established by the current labor and civil legislation of the Russian Federation.

Job description for a real estate agent - sample 2019. Job responsibilities of a real estate agent, rights of a real estate agent, responsibilities of a real estate agent.

Pros and cons of being a real estate agent today

In the modern world, the profession of a real estate agent is common.

The thing is that it has many advantages:

Free work schedule. As a rule, specialists can start their working day at lunchtime or even in the evening, because many meetings with clients take place after 17-18 hours. This type of work is especially suitable for mothers with children. They can plan their day to spend time with family and work.
High wages. Your salary depends not on the employer, who can find an argument and underpay you, but on you, on the number of transactions completed.
Possibility to organize a workplace close to home.
Lack of routine. Every specialist can draw up an agreement and conduct a transaction.
New friends and contacts will appear.
Communication with people.
There are no age restrictions for employees - pensioners can also work in real estate.
Opportunity to become a real estate professional.
Possibility of taking advanced training courses.
You can retrain as a realtor to a specialist in any other field.

There are also disadvantages to being a real estate agent:

There is no fixed salary.
Finding clients is very difficult.
Earnings from the first or second transaction do not arrive immediately - after a month.
Negative attitude from clients, as if realtors can deceive.
There is no mark in the work book.

Perhaps, specialists who were able to get through the first six months of difficult work can confirm that it will be easier further. Since the contact database will expand over time, there will be more clients, some deals will “fall” on you.

Signing an agreement for the provision of real estate services

So, a worthy agency has been chosen, negotiations have been carried out successfully, it is time to sign the contract. Pay attention to the details, read the contract, negotiate each point.

There is no single sample agreement, and the legislation of the Russian Federation does not contain certain requirements for the form of this document and mandatory conditions. Each agency (agent) develops this agreement independently .

Please ensure that the agency details (agent's passport details) are indicated correctly. Make sure that the rules for transferring money and paying for additional items of expenses associated with the preparation of the necessary documents are spelled out, and that the deadlines are clearly defined.

How to quickly pay off your utility debt? Detailed information is here.

Due to overlays, a conflict may arise between the seller and the buyer. The contract must clearly state the rights and obligations of the parties.

An example of a real estate contract for the provision of services is available.

Sample contract for paid provision of real estate services.

Legislative regulation of real estate activities

The issue of regulating real estate activities at the legislative level has been raised more than once. The services of real estate professionals remain in demand.

Experts believe that mandatory professional training for Realtors and certification (licensing) of this type of activity would be correct.

Today, anyone can try themselves as a real estate agent , often without special education, hence the illiteracy and irresponsibility of agents, which leads to extremely negative consequences for citizens.

The lack of a legislative framework also significantly complicates the work of real estate agencies.

You will learn how to choose the right realtor from this video: