Hotline telephone number for housing and communal services in Moscow

Results

You can report problems through the housing and communal services hotline using the specified federal and regional numbers. You need to be prepared for the fact that the answer will be of a reference nature. Then you will have to apply personally to administrative and judicial authorities. In controversial situations regarding housing and communal services, qualified legal support is recommended.

Free legal consultation by phone:

Moscow, Moscow region.

St. Petersburg, Leningrad region.

Calls are free.

Hotline for housing and communal services in Moscow - dispatcher's phone number

The Moscow Housing and Public Utilities Department has its own hotline, which residents of the capital can use to resolve any issues that may arise.

In Moscow, there is a unified dispatch service for emergency situations on intra-house hot water supply (hot water supply), cold water supply (cold water supply), heating, sewerage and electricity systems, as well as for receiving applications from the population to call plumbers, electricians and other housing and communal services specialists .

Operators of the Moscow Unified Dispatch Center are now accepting the same applications that residents usually submit to district housing and communal services. For example, a clog in the bathroom, dirt in the entrance, a burnt out light bulb.

Unified dispatch center for housing and communal services of Moscow

Every resident of an apartment building is required to know the number of the housing and communal services dispatch service, which is the direct provider of all vital services. In addition, it is worth having a clear idea of ​​what situations and problems fall within the sphere of influence of this organization. This is done in two ways:

1. Call a single hotline.
2. Through the portal “House of Moscow”. Once on the page, simply enter your address in the search bar, after which the address and number of your service provider will be displayed.

How to make a call to the dispatch center?

You can get comprehensive information about housing and communal services by calling a single phone number:

At the other end of the line, a specialist will answer you and advise you on all emergency situations, directing you to the employee responsible for this area.

Plus, each house has its own separate dispatch service. You can find out their contact information via the Internet:

• Step one - go to the portal www.dom.mos.ru.
• Step two - find the search line “Find out about the house”, enter your residential address in it.
• Step three - get comprehensive information about the house, including contacts of all service organizations. For more information about the work schedule and location addresses, click on the name of the management company.

How to make a call to the unified dispatch service for housing and communal services issues?

To call this organization, simply dial on your phone:

If you need to talk with a specialist from a specialized organization, for example, Mosvodokanal, Mosgaz and others, go to the Internet portal www.mos.ru, then find the contact information of the required institution. Here are some of them:

Name of serviceWhat issues are solved?Phone numbers

In what cases should you call the dispatch center?

Do not delay calling if you find yourself in one of the following situations:

• We lost heating at the height of the season.
• We discovered a large accumulation of water in the basement, and there was vapor in the entrance.
• If there is an unpleasant odor that cannot be identified as to its place of origin.
• Cockroaches, rodents and other living creatures appeared in the entrance.
• Unknown persons broke down the door leading to the entrance to the attic.
• There is no water in the apartment.
• You are flooded by your upstairs neighbors.
• There is a risk of flooding for neighbors due to faulty plumbing.

Remember that in some cases you should first call a specialized service, for example, firefighters or gas workers, and only then report the incident to the housing and communal services hotline.

What to do if there is no heating or hot water?

If at the height of the heating season your apartment becomes cold or hot water disappears without warning, be sure to inform the staff of the unified control room about this fact. They have the power to call emergency services specific to your area to your home.

Please note that in our country there are legally accepted sanitary and hygienic standards. They say that the temperature in the apartment cannot be lower than 18 degrees, and the water cannot be colder than 60 degrees. If your situation is far from these indicators, feel free to write a complaint or even file a lawsuit.

Other ways to communicate with management company employees

If you are unable to call the telephone numbers listed above, you can use alternative methods of contacting the staff responsible for maintaining your home:

• Call the dispatcher by pressing the appropriate button in the elevator of your building.
• Visit the office in person.
• Check out the information board hanging in the entrance. Very often there you can find other numbers or an email address to contact the desired organization.

If you are not satisfied with the quality of service from a hotline specialist, write about it on the official website of Moscow.

Russian housing and communal services hotline telephone 24/7

Salary change notification

Cities that participate in the relocation program

What documents are needed to obtain a certificate that you did not serve?

Buying a used car between legal entities

Sample act of acceptance of transfer of property between legal entities

Making an entry in the work book about the award of the Ministry of Energy

Info

And this continues ad infinitum. For example, I managed to get through twice - at about 22:00 on September 28 (I called all day unsuccessfully - the line was busy) and at about 21:00 on September 29 - a sweet girl’s voice told me that the operator would answer in 15 minutes, after a few minutes of waiting the same voice told me, that the operator would answer in 2 minutes, then several more times I was asked to wait for 2 minutes, after which the same voice asked me to wait another 6 minutes, etc., until my patience ran out (after all, the call is not free) and I disconnected. So we sit in the cold, although the whole house has been connected for several days.

Cold in apartments along the riser from the 1st to 5th floors (2, 6,10,14,18) in building 11, building 2 on Sheremetyevskaya Street. But families of WWII participants, veterans, disabled people and children live in them. JUST A MODIFICATION OF PEOPLE.

Russian housing and communal services hotline telephone 24/7 for passengers

It is allowed to send requests that are well-written and contain reliable information to the department’s e-mail address. A complaint about the housing and communal services hotline in the Moscow region and other regions is submitted orally.

Written appeal

You should focus on the requirements for a complaint specified in Federal Law No. 59 of May 2, 2006. The document must contain information about the applicant and clearly indicate the content of the problem with references to the regulatory framework.

The complaint, if submitted in writing, must be dated and signed by the complainant. Anonymous messages will not be considered, as will complaints that are unreadable and contain obscene language.

Online

Many departments have virtual reception desks and also provide email addresses to which complaints can be sent electronically.

The SRHKH Fund was created after the publication of Federal Law No. 185-FZ of July 21, 2017 “On the Fund for Assistance to Reforming the Housing and Communal Services.”

The fund mainly deals with government financing of major repairs of apartment buildings, as well as issues of liquidation of dilapidated housing and moving residents to new apartments.

The fund will help everyone

Since 2013, the fund has also been involved in replacing damaged pipelines and other utility networks, as well as replacing outdated and broken equipment with more modern ones. Both ordinary citizens and workers in the housing and communal services sector can contact the fund with a question or request for support.

Russian housing and communal services hotline telephone 24/7 free

This is a hotline, which is provided by the Prosecutor General's Office of the Russian Federation, but it can only be used to obtain background information regarding the procedure for contacting the department. Phone in Moscow – 8 (495) -987-56-56.

It is possible to contact the hotline of the Public Chamber of the Russian Federation. Phone in the capital: 8-800-737-77-66. From Monday to Thursday you can call from 9 am to 6 pm.

On Friday – from 9 to 16:45.

The Moscow Government hotline for housing and communal services issues operates at the number. It is enough to contact the dispatcher, he will redirect the citizen to the necessary specialist. Departmental numbers are also valid.

What you can find out by calling the hotline

Important! Please keep in mind that:

• Each case is unique and individual.
• A thorough study of the issue does not always guarantee a positive outcome. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the options offered:

• Use the online chat in the lower corner of the screen.
• Call: Federal number: +7 (800) 511-86-74

Typically, the hotline receives messages about problems related to housing and communal services:

• Lack of water. Most often, shutdowns occur due to planned work: replacing old pipes, stabilizing pressure, etc. The management company must warn residents about this in advance. Also, the supply may be interrupted due to an accident. For this reason, a shutdown may affect several apartments, an entrance, a house, and sometimes an area - it all depends on where exactly the emergency situation occurred. When you call the hotline, you can find out what caused the water supply to stop and what the deadline for completing the work is.
• Power outage. It can also occur due to a line failure. In such a situation, a house or even a residential area may remain without power, depending on the scale of the incident. Sometimes the supply of light may be suspended in a separate apartment due to arrears in payments. In this case, calling the hotline will help you get information about how much money you need to contribute in order for the power supply to be restored. At the same time, do not forget that the amount of the debt is indicated on the same receipt where the telephone number of the management company is registered. You can also call the emergency service using this number to troubleshoot wiring problems in a separate apartment.
• No heating. The cause of a heat outage is usually a break in the pipes. By calling you can find out how long it will take to resolve the accident. Also, using the hotline number, you can find out about the timing of the heating season and plans for carrying out preventive work before supplying hot water to the radiators of a residential building.

You can also report by phone about a clogged sewer, gas leak, uncollected garbage, disorder in the entrance and surrounding area, broken intercom and other problems. The management company is obliged to respond to all messages received from residents.

In some cases, the question may not concern its competence. Then you should request the contact details of the boiler house, water utility or other organizations that can help deal with the situation.

If there is no feedback, the line is constantly busy, or the measures taken did not help solve the problem, it is necessary to involve higher authorities.

Housing and communal services hotline of Russia telephone around the clock Irkutsk region

You are sitting, freezing, because there is another cold snap outside, and at the same time you know for sure that you will pay for heating in full in May.

Many questions are asked about subsidies for utility services: when there is a rent debt, local officials simply kick the unfortunate ones out, instead of working on the issue of debt reform and issuing subsidies to those in need. I have to complain. Many residents of the first and second floors of high-rise buildings are charged for using elevators, although they do not use them. The law clearly states that the service must be provided and used, but where, pray tell, should residents of the lower floors go? Chasing pigeons onto the roof? When asked, the management company or homeowners association says that these are the instructions and they don’t want to do anything.

Free telephone hotline of Mosenergosbyt in Moscow for individuals

For several years I have been trying to get the correct time set on my three-tariff meter. Since October 15, I have been constantly calling Mosenergo, but I can’t get an answer. Today they told me that now from 2020 this is a paid service, and why did Mosenergo wait so long for this service? became paid. 1400 rubles I have to pay for Mosenergo’s mistake - why should I pay. This is complete chaos - CORRECT YOUR MISTAKES YOURSELF, AND NOT AT OUR EXPENSE.

We recommend reading: How much per month can bailiffs take from a large family?

Good afternoon! My name is Elena! For 3 months I have been fighting with Mosenergosbyt which is located at Ul. Vinokurov's house. No. 3 In June, I changed the old meter to a new 3 tariff. They just forced me to change it. I paid 3900 for it. I am retired. Live alone. At first the meter showed normal readings. Then, when I returned from vacation, I was horrified. He began to give such testimony that I even felt bad. I have Diabetes. Pressure. Me: I began to prove that the meter cannot show 200 kilowatts.170. Kilowatt. To which I was given the answer that your refrigerator is working. I pay the amount of 1500.1600. Where? Besides, they constantly write that I have debts? I asked to check the meter that I have under warranty, they said that I have to pay 3500 for checking. And that turns out to be 7 odd? And the pension is 17 thousand. What to live on? Ugliness. Mayhem. I will be forced to sue.

Who controls the work of housing and communal services

The task is assigned not only to the Housing and Communal Services Reform Assistance Fund. Controlling authorities in the housing and communal services sector can act only within their competence. Their list includes the Housing Inspectorate, which brings the management organization to administrative responsibility. Prosecutor's offices at all levels have the right to submit a proposal to eliminate a specific violation. Control is also carried out by city and district housing and communal services committees and public chambers.

Reviews

Leave a review (38)

GARBAGE

THE GARBAGE IS NOT PICKED UP. VERY DIRTY. WHAT DO WE PAY FOR?

AT OUR ENTRANCE ON ST. CHERTANOVSKAYA D64K1POJOD1 MUSO IS CLEANED UP ONCE A WEEK, AND THEN WE CALL THE HOTLINE AND LEAVE A REQUEST.

Important

THE LAST TIME THE GARBAGE WAS PICKED UP ON WEDNESDAY, 12/05/2018 AND TODAY IS MONDAY, 10/1/2018. EVERYTHING IS PACKED, AND THE SMELL IS UNFORGETTABLE. AND THE COCKROACHES LIVE HAVINGLY. Request 002836 to replace two light bulbs was not completed within two days.

No one called my contact number. I waited two days for an electrician.

My yesterday's review on this topic was miraculously deleted today.

I'll see what happens with this review.

In the unified control room for housing and communal services, operators do not answer the phone, even if you call.

The machine responds and tells you when the dispatcher will answer.

Housing and communal services hotline of Russia telephone around the clock Tver region

In Moscow and the Moscow region, telephones operate around the clock, and the administration of settlements accepts claims from citizens during working hours.

The Moscow City Hall pays great attention to requests from the population. A whole network of hotlines has been launched for various issues. Residents of Moscow can receive prompt assistance, make an appointment, receive a certificate, and contact social services.

Calling the hotline should be concise and thoughtful.

It is advisable to prepare documents or reasoned facts confirming the grounds for your appeal.

When it comes to direct violations of the Criminal Code, it is worth writing a statement to the prosecutor’s office, and to resolve the conflict with contractors, it is better to file a lawsuit.

What to do if there is no way to call the dispatch center?

If there is no way to call, or the single telephone number of the housing and communal services control room in Moscow does not answer, there are three options for further action:

1. Enter the elevator at the entrance and press the button to call the dispatcher.
2. Appear in person at the office of the management organization.
3. As a rule, near the entrance to the entrance there is an announcement stand - additional contacts and a “hotline” for calling specialists may be indicated on it.

Telephone number of the citywide 24-hour dispatch service serving the areas of the South-Eastern Administrative District, the Northern Administrative District, the North-Eastern Administrative District, Veshnyaki, the South-Western Administrative District, the Southern Administrative District, the Eastern Administrative District, the North-Western Administrative District, the Central Administrative District, the South-Eastern Administrative District and the Western Administrative District:

After contacting the housing and communal services dispatch service in Moscow, a resident of an apartment building can leave his review on the official website of the city.

Consequently, a citizen who has questions about the service of his residential building and surrounding area can contact the department that provides services to the relevant area. If you do not have the required phone number, you should call the Central Dispatch Service of Housing and Communal Services.

Housing and communal services hotline phone number. Housing and communal services telephone number. .

Content:

Both on weekends and on weekdays, after employees go home, there will be an answering machine on the line - from 18.00 to 9.00. After dialing the number, describe the essence of the problem, leave your contact information, such as a phone number. The operator will later be able to tell you what stage of resolution the problem is at.

To solve housing and communal services problems, the Public Chamber of Russia initiated hearings to resolve them. The information you leave for us to decide will subsequently be used in the preparation of these hearings. All requests are checked and then sent in the form of requests to regional and municipal executive authorities.

Opportunities and range of questions of the free housing and communal services hotline:

• Rising tariffs
• Unreasonably inflated prices
• Quality of work of the management company
• Information support in controversial situations
• Ignoring by the HOA and management company
• Reception of complaints
• Cases of corruption

Housing and communal services on social networks

• Tinkff community on VKontakte
• Tinkff community on Odnoklassniki
• Facebook group
• Official Twitter Tinkff
• Video channel on Youtube