Honest official
According to Government Decree 290, the management company is responsible for performing a minimum number of various actions related to keeping the house clean and providing an acceptable appearance to each entrance. The same paragraph notes the provisions according to which cleaning and wet cleaning are carried out for the following areas:
- corridors and vestibules;
- window sills, elevators, window grilles and pits;
- cabinets and doors to electrical panels;
- mailboxes and staircases.
Cleaning entrances that complies with all legal standards is the responsibility of the management company responsible for maintaining a particular apartment building. Consequently, the money contributed by residents for its repair and maintenance is sent to this organization.
Entrance cleaning schedule: Rules and samples
Twice a month, flights and landings are washed, as well as all surfaces in the elevator car are wiped down.
There are also jobs that are performed only once a year:
- window cleaning;
- cleaning metal gratings;
- cleaning mailboxes, cabinets for electric meters, etc.
You should also clean out your attics and basements at least once a year. If the cleaning of your entryway seems unsatisfactory, you can go to the housing department and voice your concerns.
By law, your complaint must be examined on site.
If the situation does not improve even after this, you can contact higher organizations (for example, the prosecutor's office), which must resolve the issue within 1 month. Don’t forget that even if there was no contract for cleaning the entrance, by law your entrance must still be cleaned in accordance with the law.
But to prove your “right to cleanliness,” keep payment documents for housing and communal services.
Standards for cleaning entrances of apartment buildings
Info
Namely:
- “rules and standards for the technical operation of housing stock” No. 170, approved by the Decree of the country’s political system dated September 27, 2003;
- Decree of the Government of Russia No. 290 of April 3, 2013;
- GOST of Russia 51617-2000 “Housing and communal services and services. General conditions."
These documents clearly state: who, where and how should clean when it comes to maintaining cleanliness in the entrances.
In fact, the entrance cleaner must be guided by these very requirements when carrying out her professional duties. If residents in residential buildings are confident that the entrance cleaner cannot cope with the tasks assigned to her, flagrantly violates laws regarding the maintenance of entrances, or does not show up at her workplace at all, they have the right to complain about her to her immediate supervisor - the head of a specific housing and communal services management company.
Staircase cleaning schedule
- the frequency with which a cleaner hired by the housing and communal services or HOA should sweep your entrance, as well as staircases;
- when to wash staircases;
- the frequency with which cleaning should be carried out in apartment buildings on the sites located in front of the garbage chute;
- when and how it is recommended to clean the elevator room, as well as take care of the elevator doors from the outside;
- when and how exactly it is necessary to wash and wipe the window sills in the entrances of apartment buildings, wash the windows on the staircases, as well as the lamps.
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The frequency, as well as the thoroughness of washing staircases and entrances, as mentioned above, is indicated in the rules of state standards. It also contains information about what equipment and what detergents should be used, depending on what type of staircase it is. The frequency of work, as well as its characteristics and the conditions in which it will be carried out, will also depend on the presence of a garbage chute, elevator and other objects at the entrance.
Cleaning entrances to an apartment building: 2020 standards
Based on this, cleaning should concern only the organization and conduct of the above events. How to resolve possible conflicts? Today, many residents of apartment buildings complain about the poor quality of cleaning in the entrances, as well as its complete absence. The condition of the entrances in most residential complexes is extremely negative, ranging from constant garbage on the floor to dirt and dust on the walls.
Attention
Not everyone agrees to tolerate this state of affairs and often turns to the management of the management company to resolve the situation. In addition to oral appeals, residents of the building have the right to draw up and submit a written collective complaint regarding constant dirt in the entrances of the building. In turn, representatives of the management company must take action and correct the situation.
Sometimes difficulties arise with the cleaner hired to do the job.
In our case, the frequency is 52 wet sweeping procedures and 26 floor washing procedures per year. According to industry tariff agreements, the wages of first-class workers (i.e., cleaners) should not be lower than the subsistence level for the working population. Considering that the fee for the maintenance and repair of residential premises is established for a period of at least 1 year, during which the cost of living will obviously increase, to determine the planned value of the corresponding tariff rate for the next calendar year, it will be necessary to take the value of the cost of living for the second quarter of the current year and index it to the planned consumer price growth index.
Consequences of poor cleaning
Many management companies are negligent in their responsibility to thoroughly clean entrances, which inevitably leads to dissatisfaction on the part of residents.
If they are not only indignant, but also take certain measures, then the Criminal Code may incur serious punishment.
Apartment owners can write a complaint to the housing and communal services or to the prosecutor's office.
After an inspection, various penalties may be applied to the management company, for example, fines, removal from home, or a complete ban on further work.
Where to complain about poor cleaning
If residents are sure that their management company cannot cope with this task, then they can write a complaint containing their demands and facts of poor-quality cleaning. It is drawn up in free form, after which it is transferred to the housing and communal services.
When drawing up this document, the following nuances are taken into account:
- references are made to the clauses of the agreement drawn up with the Criminal Code and to regulations;
- Attached to the claim are copies of documents for the apartment and an agreement drawn up with the management company;
- the complaint is written in two copies, one is given to housing and communal services or Rospotrebnadzor, and the other remains with the applicant, but representatives of the companies must sign on it, write the date of acceptance and put a stamp on it.
If the housing and communal services do not take any measures, then you can contact Rospotrebnadzor or the prosecutor’s office.
It is considered effective to forward the complaint to the local administration. These applications are reviewed within a month, after which a written response is sent.
Important! It is advisable to initially file a complaint directly with the Criminal Code in order to try to resolve the issue peacefully, but if this does not lead to the desired results, then you can contact other authorities.
Standards of service for staircase cleaners
Perform similar actions starting from the third floor, if the building does not have a garbage chute and elevator, and if such equipment is available. At least 2 times a week, if there is only a garbage chute, and if there is no equipment. Once a week, when there is an elevator, is enough. Wet cleaning near the garbage loading valve.
Daily. Washing stairs and landings Up to 2 times every 30 days, and if there is an elevator and a garbage chute - 1 time per month. Elevator floor cleaning. 6 times a week, except Sundays and holidays. Damp cleaning in the elevator. 2 times a month. Wet treatment of windows, grilles, stairs to the attic, electricity meter cabinets, mailboxes, as well as sweeping away dust from the ceiling.
Washing batteries and risers. At least 2 times a year. Cleaning the grate, pit and area in front of the entrance Performed once a week.
PRO new building 7 (499) 703-51-68 (Moscow)
- There is a garbage chute and an elevator. Every day you need to sweep the staircases and flights of the 2 floors located at the very bottom of the entrance with a wet broom, but the floors above are cleaned weekly. The area located next to the garbage chute loading valve should be swept with a wet brush every day. Washing of flights and staircases is carried out monthly. The elevator floor must be cleaned daily. 2 times a month you need to wipe the walls and ceilings, elevator ceiling and lampshades with a damp cloth.
- Only an elevator is installed. In this case, the cleaning work does not change too much. This does not include cleaning the area next to the garbage chute due to its absence, but the remaining actions are carried out in the same order, as in the previous version.
- all building structures contained in the entrance must always be maintained in working order, and this includes various heating system devices and pipes;
- for staircases, high-quality cleaning is certainly ensured, so cleaning should consist not only of sweeping, but also of washing the floors;
- It is necessary to periodically ventilate the areas, for which purpose the vents and windows are opened, and the ducts of the ventilation system are cleaned so that they always function effectively and efficiently;
- platforms together with elevators are first swept with a broom, which must first be moistened, and then washed with a clean rag with a solution to which special cleaning agents are added;
- ceilings must be swept to remove accumulated dust;
- you need to wipe the lampshades and doors, window sills, railings, as well as the walls and doors of electrical boxes with a damp cloth;
- The cleaners' tasks also include sweeping and washing the area, which is located directly in front of the entrance door.
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Cleaning of entrances in St. Petersburg
Re: Approximately how much does a cleaning lady cost for the 1st entrance in a 5-story building? Who knows? Qwerty123 6 - 04/20/2010 - 07:46 We also pay 50 rubles per apartment per month in a 5-story building Re: How much does it cost approximately for the services of a cleaner at the 1st entrance in a 5-story building? Who knows? Divan Divanych 7 - 04/20/2010 - 09:07 Qwerty123, what is the frequency of wet cleaning for this money? Dry? Re: Approximately how much does a cleaning lady cost for the 1st entrance in a 5-story building? Who knows? ThreePoints 8 - 04/20/2010 - 09:31 According to the standards, wet once a month. Dry every week. Windows once a year. Re: Approximately how much does a cleaning lady cost for the 1st entrance in a 5-story building? Who knows? Divan Divanich 9 - 04/20/2010 - 10:21 ThreePoints, thank you. Content
- 1 Cleaning legislation
- 2 Cleaning schedule
- 3 Quality of cleaning 3.1 Drawings on the walls
Cleanliness is the key to health. Every reasonable person knows about this. Everyone is responsible for the order within the walls of their own apartment - those who want to live comfortably clean almost every day. Cleaning entrances is another matter. According to Article 36 of the Housing Code, this territory is a common area, which means that responsibility for it (including maintenance in proper order) lies with the housing and communal services management company (MC) that manages the apartment building. Consequently, residents of apartment buildings should not and are not obliged to clean their entrance. The next step in calculating the wage fund will be to include in the total amount the costs of paying insurance premiums and industry insurance payments. When determining labor costs, it is necessary to take into account the annual balance of working time, as well as take into account the standard absenteeism rate of working personnel. In addition, when calculating the cost of entrance cleaning services, it is necessary to take into account the costs of materials, overhead costs of the management organization, tax payments, as well as the costs of cash management services, including remuneration of paying agents (banks, post office, other payment systems) and expenses for maintaining personal accounts, preparing payment documents and delivering them to the end consumer.
Payment for cleaning the entrance
Advice from lawyers:
1. Is it legal for an additional payment for cleaning the entrance to be included in the receipt?
1.1. Cleaning the entrance is included in the “housing maintenance” line.
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2. What law states that payment for cleaning the entrance is included in the rent?
2.1. The management company must clean the entrances (maintenance of common household property in accordance with the maintenance tariffs of Articles 45-48 of the Housing Code of the Russian Federation). Decree of the Government of the Russian Federation of August 13, 2006 No. 491.
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3. For several years, payments were made for the maintenance and repair of residential premises (official housing). The service was not actually provided. The entire possible scope of work (washing floors in entrances, mowing lawns, removing garbage from adjacent areas, replacing light bulbs in entrances, etc.) was carried out by the residents themselves. How to get money back for services not provided. How to motivate? And if this is possible, is there a statute of limitations?
3.1. The statute of limitations is three years, Article 196 of the Civil Code of the Russian Federation. To return the money, you must provide evidence of non-provision of services.
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3.2. Good time. Of course you can. The statute of limitations is 3 years, the rule of law to be applied is Article 29 of the Law on the Protection of Consumer Rights. Submit your claim.
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3.3. The statute of limitations is 3 years. If you missed it, you will need to restore it, but in the meantime, send a claim demanding a refund, then a statement of claim. But if you fail to restore it, that’s all over.
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4. In the receipt for payment com. services there is a new line - payment for cleaning the entrance. I am not registered at this address, but I am the owner. Why does the management company oblige me to pay for a service I do not receive?
4.1. Cleaning the entrance should not be highlighted as a separate line in the payment document, because is included in the maintenance and repair of housing for which you are already paying. In this case, the fact of registration does not matter. From the moment you acquire ownership of an apartment, you have the obligation to bear the costs of common property in an apartment building. Decree of the Government of the Russian Federation dated 04/03/2013 N 290 “On the minimum list of services and work necessary to ensure proper maintenance of common property in an apartment building, and the procedure for their provision and implementation” III. Works and services for the maintenance of other common property in an apartment building 23. Work for the maintenance of premises included in the common property in an apartment building: dry and wet cleaning of vestibules, halls, corridors, galleries, elevator landings and elevator halls and cabins, staircases and marches, ramps;
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5. Do I have to pay the cleaner personally for cleaning the entrance or is there a payment line on the receipt?
5.1. If the cleaning lady is hired by the management company (or the HOA), then it should be included in the receipt, and if this is the initiative of individual residents, then personally.
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6. I wanted to get an answer to such questions. The property has a premises in the basement of a residential building (the entrance to the premises is separate). The HOA issues a monthly invoice for the cost of cleaning the entrance, major and current repairs of the entrance. Am I required to pay for these services?
6.1. Hello! Yes, they are required by virtue of the provisions of the Housing Code of the Russian Federation.
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7. The household consists of detached multi-apartment residential buildings of different number of floors and engineering design. For example, two out of four letters do not have entrances, attics or basements. Payment for services for lighting, cleaning, and repairs of the above-mentioned premises is also charged by the management company to residents who do not consume these services on the basis that they are one household. Question: how can I exclude from my receipts charges for non-consumed services for residents of the same household?
7.1. Good evening, depending on what is stated in the agreement with the management company by whom exactly it was concluded.
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8. We live in a 5-story building, the neighbors, having collected 10 signatures, hired an individual entrepreneur to clean the entrances. I didn’t see this agreement in person and didn’t sign it! Now they are sending me a payment for cleaning the entrance to the housing and communal services receipt (the management of the computer does not deal with this), is this legal, and what should I do to avoid paying? I called the individual entrepreneur, they tell them that 51% of signatures are enough and they sign the contract! What to do in this situation?
8.1. By law, a majority vote of residents is sufficient, i.e. 51% of all residents of the apartment building. 10 signatures is clearly not enough, you have the right not to pay, to notify the organization that provides the services about this. Separately write a complaint to the housing inspectorate. The imposition of services is prohibited by our civil code.
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9. An entrance cleaner receives a salary of 12 thousand for cleaning once a week. At the same time, she doesn’t do a general job, there’s a lot of dust and cobwebs, who sets such a tariff? Can home owners object to such payment?
9.1. They may oppose it. The estimate must be approved at a general meeting.
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10. If the housing department does not provide services. Cleaning entrances. Cleaning the area. Locksmith work. But they charge for this, do I have the right not to pay? And if they start deducting 50% from the pension, what measures should I take?
10.1. No. YOU do not have the right not to pay for services for current repairs and maintenance of housing. If services are not provided, this must be recorded properly and the management company must be contacted in writing with a request for recalculation for services not provided. Regarding the withholding of pensions: a judgment was issued. debt collection order. You need to find out the case number and date and name. Court. plot that the court ruled. order and file an objection to it. Court. the order will be canceled and the collection will cease.
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11. In an apartment building, the management company did not clean the entrance in January and February 2020. At the same time, bills for payment for the maintenance of the house are received in full. My written requests for recalculation of the tariff for these months remain unheeded. What should I do? How to punish the Criminal Code? I don’t want to pay for services that are visible and not provided.
11.1. Hello, Elena! If your applications are registered by the Criminal Code or there are notices of delivery of these applications, if the applications were sent by mail, then you need to write a complaint to the State Housing Inspectorate, in turn, the State Housing Inspectorate, upon confirmation of this violation, will oblige the Criminal Code to recalculate if If the State Housing Inspectorate refuses, then it makes sense to go to court. The more people who disagree with the calculations file a complaint, the higher the chance of resolving the problem; it is also possible to file a collective complaint or class action. Sincerely, Vladislav Igorevich!
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12. Why is the area of the apartment taken into account when calculating the payment for cleaning entrances? In my opinion, we need to take into account the number of residents...
12.1. Hello! Because cleaning of entrances is included in the service for maintaining and repairing the common property of an apartment building. In accordance with the requirements of the Housing Code of the Russian Federation, the owners of premises in an apartment building participate in the maintenance of common property in proportion to their share in ownership, which is why the calculation of the service depends on the total area of the apartment.
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12.2. Because the share in the common property is proportionally commensurate with the area of your apartment. The number of residents does not affect the share.
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13. UR installed a tap on batteries in the entrance of the Moscow City Hall to draw hot water for cleaning the stairs. There is no drain. Based on the receipt, we pay for the COI for cold water according to the standard. Questions: 1. Is it legal to charge us for HF? 2.Does the owner’s payment for heat increase when the coolant is withdrawn? 3 Where should I go, the software answered “Suggest your option”? Thank you.
13.1. Hello. 1. An interested person has the right, in the manner established by the legislation on civil proceedings, to apply to the court for the protection of violated or disputed rights, freedoms or legitimate interests. 1.1. A statement of claim, statement, complaint, presentation and other documents can be filed with the court on paper or in electronic form, including in the form of an electronic document signed with an electronic signature in the manner established by the legislation of the Russian Federation, by filling out a form posted on the official court website on the Internet information and telecommunications network. 2. Waiver of the right to go to court is invalid. 3. By agreement of the parties, a dispute within the jurisdiction of the court, arising from civil legal relations, before the adoption by the court of first instance of a judicial decision that ends the consideration of the civil case on the merits, may be referred by the parties to the arbitration court, unless otherwise provided by this Code and federal law . You can sue.
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14. How is payment for cleaning the entrance carried out? Are square meters of apartments or square meters of entrance taken?
14.1. Hello. Payment for cleaning the entrance is included in the service column for the maintenance of apartment buildings in your calculations. Calculate by sq. meters of the apartment, this service is stupid - either per square meter. meters in the entrance for everyone, or based on the number of people registered in the apartment.
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15. To whom can you file a complaint against housing department-8 in order for it to take effect. For many years on the street. Krupskaya 16 the entrances are not cleaned. When contacting the housing department, they say that cleaners work for us periodically. Yes, once every 3 months we see one of the service staff. This person sweeps selectively, but never washes the stairs. When communicating, the service staff said that she was told that we only offer dry cleaning. I would like to know what kind of innovation this is and what payment is for it.
15.1. Good day to you. Write complaints to the prosecutor's office and the state housing inspection. Good luck and all the best.
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16. The management company terminated the contract as of May 1, 2020. An invoice was issued for May. Within a month they provided a cleaning service for the entrance. The monthly payment is 850 rubles. Do I have to pay the receipt?
16.1. Hello! If the management company terminates the contract, then you do not have to pay anything from the date of termination of the contract. Good luck and all the best!
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17. There are two cleaners working in our apartment building. What is the standard for cleaning and, accordingly, payment for work performed. There are elevators, a garbage chute and two entrances to the building. One faces the stairs, the other faces the elevators.
17.1. Good evening. First, you need to familiarize yourself with your employment contract and also need to familiarize yourself with the local regulations of your organization. Have a nice pleasant evening.
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18. Why is payment for cleaning the entrance not based on the number of people, but per sq.m of my apartment, and not based on the sq.m of the room that is being cleaned.
18.1. Because such rules are established by law. And why they adopted such laws is a question not for lawyers, but for the Duma.
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18.2. Good afternoon, it is calculated based on the share of your property in the common household. With respect to you, Evgeniy Pavlovich Filatov.
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18.3. Good day! The fee standard is set by the government. It is not profitable to calculate the fee based on the amount of cleaned area, because the owners of the premises pay for this area, so the area of the apartment is taken as the basis for the calculation.
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19. I live in another city with temporary registration. Why am I obliged to pay for services at my place of permanent registration that I do not use? Namely: garbage removal, cleaning the entrance (I don’t take out garbage, I don’t walk in the entrance), water consumption for general house needs (again, I don’t need to clean the entrance), electricity/energy in common areas (I don’t need lighting) What do I get paid for? I don't need these services.
19.1. Dear Larisa Iosifovna, we are required to pay for general house needs according to the law of the Russian Federation. From January 1, general household needs were excluded from receipts. Now the costs of maintaining common property are included in the individual account.
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19.2. If you are the owner of a residential property, you are required to pay regardless of whether you use these services or not. All the services you listed are included in the fee, and its accrual does not depend on your actual residence and your need for these services.
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19.3. How do you imagine that someone should walk around and check every day whether you live there or not? Sign out and don't pay. If you are registered, it means you live, this is the logic of the law.
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20. Is payment for cleaning the entrance included in utility bills or do I need to pay additionally?
20.1. Hello! Is the payment for cleaning the entrance included in utility bills or do I need to pay additionally? No need to pay extra. Cleaning is included in the housing maintenance article.
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They are harassing us from the Novgorod region! I have a question about paying utility bills.
Currently, the line in the receipt for payment of housing and communal services “maintenance of housing premises” includes the item for cleaning the entrance. Or you need to pay for it separately.
In a cooperative house, during the period of no payment for heating, in addition to payment for the maintenance of the house,
The new house was handed over on December 30, 2014. Repairs and occupancy began in 2020. In 2020, payment for capital was received.
The situation was this: an apartment in a wooden house was privatized (for 2 families, no common territory, entrances are separated)
They say that the law allows payment for cleaning entrances only per square meter of apartments and not a fixed amount. (Is it so?)
Is it legal for the housing and communal services receipt to indicate services as a separate line in addition to the maintenance and current repairs of housing: 1.
I live in an apartment building, the apartment is located in a social network. hiring For several years now we have been having disagreements with the management company of our house.
Residents of an apartment building receive and pay a receipt for the maintenance of residential premises. What does it include? Does this fee include cleaning the entrances to the house? Thank you.
How to competently contact the management company to receive a complete, detailed answer,
Please tell me whether we have to pay additionally for cleaning the entrance and whether this payment is already included in the receipt, then what is the maintenance of the general.
How much does it cost to clean a normal entrance?
In this case, the entrance cleaner does not break the law, but acts strictly according to the instructions. Before sounding the alarm and starting proceedings, it is best to familiarize yourself with the cleaning schedule. If the above rules are followed, then cleaning standards are met, which means there are no violations.
But it is important not only how often the apartment building is polished, but also the quality of cleaning of the entrance. Quality of cleaning Everyone has their own concept of cleanliness. The sample for cleaning entrances cannot be uniform, if only because all the front doors are in a different condition: new apartment buildings “boast” of fresh renovations, old “Stalin” ones are tired of the “dust of times”.
Cleaning of entrances by the management organization
Not all owners are satisfied with the quality of cleaning of the entrances to their home.
The frequency and number of types of such cleaning work is influenced by the presence of an elevator and a garbage chute in the house.
Someone says that the entrance is cleaned only by the residents. Management organizations always have arguments for owner dissatisfaction: lack of funds, lack of employees. A situation like this should not arise. Today we will tell you who is responsible for cleaning the entrances of apartment buildings, what cleaning standards exist and how to calculate the cost of cleaning common areas.
10620Just a few years ago, the owners of the premises cleaned the entrances of apartment buildings themselves.
Some drew up a duty schedule, others hired contractors for cleaning. Everything changed with the adoption of . The document established a minimum list of works and services for the maintenance and repair of common property. According to , the common property of the owners of premises in apartment buildings includes inter-apartment landings, stairs, elevators, corridors
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