What to do if your apartment is cold in winter?

Heating restart

In the Moscow region, a phased shutdown of heating began on May 1, and by May 12, the heat supply was completely stopped. In Moscow, the heating season has also ended.

However, the authorities of the capital and region promised to resume the supply of heat to residential buildings and social facilities in the event of complaints from residents about uncomfortable indoor temperatures due to the onset of cold weather.

So, this week night temperatures can drop to 3-6 degrees, which is below the required plus 8, at which the heating is turned off.

According to the federal law “On Heat Supply,” the heating season ends when the average daily temperature in the region is above plus 8 degrees for five days. To calculate the temperature, the highest and lowest temperature readings for the day are used.

Cold radiators in the apartment! Where to complain?

Where to complain about cold batteries? With the onset of the cold season, many central heating users face a number of problems. One of them may be a banal lack of heat in the apartment. However, if the time frame for its elimination has been unreasonably delayed, you should find out who to complain to about cold radiators in the apartment, and what can be done.

Often, the reason for this may be a trivial accident or another force majeure situation. Some are in a hurry to get a heater, but this is too expensive an option, since you will overpay for the extra kilowatts. Therefore, you need to understand where to complain about cold batteries in Moscow and where to call if the batteries are cold.

The legislation of the Russian Federation clearly defines temperature standards in residential premises. The apartment must be at least 18 degrees Celsius. There are separate standards for entrances, basements and attics. If the radiator does not warm up your living space to the standards established by law, then you need to complain about cold radiators.

It’s cold in the apartment: where to go in Moscow?

1. Management Company.
   The responsibilities of the management company include not only monitoring the timely payment of utilities. She is also obliged to monitor the very quality of gas, water, electricity and heating, including eliminating the situation when the battery is cold from below.
2. Where else to turn if there are cold radiators in the apartment? GZHI – state housing inspection.
   This institution accepts calls 24 hours a day. Here you can call and complain about cold batteries in Moscow. They will tell you where else you can report cold batteries in Moscow.

   However, it will be much more effective and quick to solve the problem if you file a collective complaint in writing. If several of your neighbors do not have heating, you should unite with them and collect as many signatures as possible.

How to write a complaint?

A complaint to the Criminal Code regarding cold batteries is written in four copies, a sample can be downloaded here. Two - addressed to the general director of the management company, and two - to the GZHI. Each organization must return one copy to you with a mark and date of acceptance, as well as indicating the name of the person who accepted the document.

In your application for cold batteries, be sure to indicate the reason for your request with a detailed description. In your case, it will consist of inadequate quality of heating services in a residential area, that is, that you have cold radiators in the apartment and where did you complain to in Moscow.

An application when it is cold in the apartment can also be sent by mail, by registered mail with notification. By law, the complaint is required to be considered within five working days.

Using a sample complaint about cold radiators in an apartment, you can obtain improper provision of services from the management company.

Where to go if the problem is not solved?

Where can you complain about cold radiators if your complaint has never been answered, and your requests to increase the temperature in the apartment are ignored by the management company. It is not necessary to put up with cold or barely warm batteries.

Two weeks later, after filing a complaint, if the problem has not been solved, and the cold radiators in the apartment have not become warmer, and the GZHI did not tell you where to complain, you need to move on to more serious actions. Appealing to higher authorities will help influence the inaction of utility companies.

Contact Rospotrebnadzor

You can complain to this organization about cold batteries. It acts within the interests of consumers and takes the necessary measures to resolve problematic issues, such as, for example, the provision of poor-quality services to the population. Already on the basis of their written request there will be pressure on the management company. More often this works, and the management company begins to provide its services as expected.

Application to the prosecutor's office

A written statement to the prosecutor's office will help to identify the reasons for the improper provision of services by the Criminal Code, as well as why the Criminal Code did not solve the problem within the period established by law.

Statement of claim to court

The final authority will be the court. You need to prepare to provide all the required documents proving that it is really cold in the apartment. Of course, it will not be easy to prepare a package of documents on your own, so it is better to contact a lawyer in this area.

He will prepare a statement of claim, where he will describe in detail where you have already complained about cold batteries in Moscow, collect the necessary documents and pay the state fee. And then all that remains is to wait for the court hearing, where your problem will be resolved. You may be interested in why corner apartments have cold radiators.

Source: https://Estate24.moscow/articles/kuda-zhalovatsya-na-kholodnye-batarei/

What temperature should your home be?

According to GOST, the air temperature in the apartment should not fall below plus 18 degrees, and if the apartment is corner, then not below plus 20.

In the kitchen it should not be colder than plus 18, and in the bathroom the temperature should reach + plus 25 degrees. There are heat standards for common areas: during the heating season, the normal temperature in the stairwell is plus 16, and in the elevator - plus 5. In the coldest places of the house - in attics and basements - the thermometer should not fall below plus 4 degrees.

If the heating is not turned on in Moscow in 2020, what to do and who to complain to

Residents have the right to demand from their management company and the district engineering service a recalculation of the rent if there are constant interruptions in heat in the house. Payment is reduced by 0.15 percent: - for each hour of exceeding the permissible duration of a heating break. Allowable break: no more than 24 hours in total within 1 month; no more than 16 hours at a time - at an air temperature in the apartment from +12 to +18 degrees; no more than 8 hours at a time - at an air temperature in the apartment from +10 to +12 degrees; no more than 4 hours at a time - at an air temperature in the apartment from +8 to +10 degrees;

3. To the Moscow Housing Inspectorate - applications can be sent by mail or registered in person at the address: 129090, Moscow, Mira Avenue, 19. Emails are accepted at the address: This email address is being protected from spambots. You must have JavaScript enabled to view it. A sample application can be found on the Moszhilinspektsiya website (mgi.mos.ru).

We recommend reading: What is required for 3 children in 2020 in St. Petersburg

Complaint to the management company

If your home is cold and uncomfortable, first of all, you need to contact your management company. Muscovites can find contact information for managers. Contacts relevant for residents of the Moscow region are available on the portals of the EIAS Housing and Communal Services of the Moscow Region and the Ministry of Housing and Public Utilities.

When a complaint is received that the temperature in the apartment is too low, the management company must turn on the heating or send a specialist.

Heating hotline in Moscow 2020, 24/7 phone number MOEK VJ

Also, in case of problems with heating, you can contact the hotline of the Moscow Housing Inspectorate for emergency issues of central heating, roof leaks and long-term interruptions in the operation of hot and cold water supply systems (24 hours a day):

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Otherwise, ask the utility company to provide a certificate confirming that there are no traffic jams and that the batteries are working properly. If they refuse, then invite two neighbors and draw up a document yourself in free form with the recorded temperature in the room.

What to do and where to go if it’s cold in your apartment

With the arrival of winter and the supply of heating to homes, some residents still have to face the problem of lack of heat in their apartments.

First of all, you need to know that the standards for heating, more precisely for the air temperature in a residential premises (apartment) , are established in Appendix No. 1 of the Rules approved by Decree of the Government of the Russian Federation of May 6, 2011 No. 354 (hereinafter referred to as the Rules).

The content of the article:

In residential premises, the air temperature should not be lower than +18 °C (in corner rooms - +20 °C) , and in areas with the coldest five-day temperature (probability 0.92) -31 °C and below - in residential premises - not below +20 °C (in corner rooms - +22 °C) .

This temperature may seem to some not entirely comfortable for a living space, but such standards are established by law, and they are taken into account when determining the provision of high-quality or low-quality services.

The provider of the heating utility service is responsible for ensuring the standard air temperature in residential premises - this can be a management organization, HOA, housing cooperative, another cooperative or resource supply organization , it all depends on the management method chosen by the owners of the premises of an apartment building.

That is why, if it becomes cold in your apartment in winter, or you find that the air temperature in your apartment does not meet established standards, first of all, you need to contact the emergency dispatch service of the organization serving your home or resource supply organization , if it is the provider of this service in your home.

Contacting the emergency dispatch service regarding low air temperature in the apartment

1. report low air temperature in your apartment either in writing or orally, including by telephone .

2. You need to tell the emergency dispatch service employee your full name and exact address, and also report a problem with the heating in your apartment .

3. Your application must be registered by an employee of the emergency dispatch service, who informs you of the full name of the employee who accepted the application, the number and time of registration of the application.

If the emergency dispatch service already knows the reasons for providing a heating utility service of inadequate quality , then you are required to immediately inform about the reasons for the violation of the quality of this utility service, for example, if a utility accident occurs in the house or on central pipelines.

If the emergency dispatch service employee does not know the reasons for the low air temperature in your apartment, then he is obliged to agree with you on the date and time of the inspection based on the content of your application . In this case, the check is scheduled no later than 2 hours from the moment you contact the emergency dispatch service , unless a different time for the check is agreed with you. In the event of force majeure circumstances, including the occurrence of accidents on in-house utility networks, a different time for the inspection may be agreed upon with you.

The procedure for drawing up an act based on the results of the inspection

Air temperature measurements in the apartment are carried out in the center of the largest room by area, 0.5 meters from the radiator .

Based on the results of a check carried out by the contractor for compliance with the standard air temperature in your apartment, a report is drawn up indicating the presence or absence of violations in the quality of the heating utility service provided.

The act is signed by you, the contractor and other interested parties involved in the inspection. If, after the results of the inspection, a dispute arises about the presence/absence of a violation in the provision of communal heating services, then an examination can be carried out and a re-inspection initiated, and specialists from the state housing inspection or public association of consumers can be involved .

There may be several reasons why it is cold in your apartment, and the solution to this problem will depend on correctly identifying the causes of the lack of heat. If the discrepancy between the standard air temperature in your apartment is caused by reasons that do not depend on the contractor , for example, windows, doors or heating radiators allow cold air to pass through and need to be replaced or cleaned, then you will have to eliminate such reasons yourself.

If the reasons for the low temperature in your apartment are, for example, insufficient heat supply temperature, a malfunction in the general building engineering systems, a lack of heat supply pressure, as well as the consequences of the actions of other residents of your home, then eliminating such reasons by providing improper heating utility services quality must be dealt with by the performer .

Time frame for solving the problem

If eliminating the cause of abnormal air temperature in your apartment is the responsibility of the contractor, then the contractor must address this problem immediately , since a decrease in air temperature from the standard temperature in the living room during the daytime (from 5.00 to 0.00 hours) is not allowed at all .

The Contractor is obliged to provide utility services of adequate quality and must comply with the requirements established by law, which stipulate:

Uninterrupted 24-hour heating during the heating period with a permissible break:

→ no more than 24 hours (in total) within 1 month;

→ no more than 16 hours at a time - at an air temperature in residential premises from 12°C to standard;

→ no more than 8 hours at a time - at an air temperature in residential premises from 10°C to 12°C;

→ no more than 4 hours at a time - at an air temperature in residential premises from 8°C to 10°C.

A permissible decrease in the standard temperature at night (from 0.00 to 5.00 hours) of no more than 3ºС ; a decrease in air temperature in a living room during the day (from 5.00 to 0.00 hours) is not allowed .

If the radiators in the entrance are warm, should they be warm in the apartment?

There is no legally established sample application/complaint regarding lack of heating. Typically, such a document is drawn up in any form.

But this is a bummer, of course, in the corner where you can’t stand on the floor at all, it’s cold. Our floor is also wooden and raised high.

So, what is the frequency of repairs to the entrances of apartment buildings? Housing office employees must carry out routine repairs to the front door every five or three years, depending on the type of building. This is stated in paragraph 3.2.9 of the Rules and Standards for the Technical Operation of the Housing Stock.

In this case, what should you do? It’s very simple, your task is not to sell your product, your task is to sell a meeting. And already at the meeting to sell the product. To do this, you must answer yourself one question - why does your client need to meet with you, why does he, and not you, need it. Most often, a person makes the mistake of thinking that they need to meet so that I can present the product.

The standards establish that the heating must be turned on if the outside temperature remains at +8 or below for at least 5 days. If the temperature remained in the region of +5-+7 for 4 days, and then sharply rose to +10, then the heating will not be turned on.

Go to the housing office. When we lived on Topolinka, our upstairs neighbor (tenant) flooded us, I found out all the details of the owners of this apartment at the Housing Office.

It happens that the riser is hot, but the batteries remain cold. Most likely the system is filled with air. This problem is resolved within a few hours. The reason may lie in a broken radiator. If your neighbors answered that they do not have similar problems, most likely the reason is in your radiators and pipes. And it looks like the radiators are not open there and the windows are wide open. It's minus 10 outside now, and the wall we share with that apartment is simply icy.

Women's humor can be shocking - if you think that women don't swear, don't complain about children, don't joke about sex and a lot of other “nots.”

What's the point? It makes sense in a private house or apartment with individual heating (heat meters are a rarity).

How to oblige the management company to insulate the wall in the entrance, which is cold - because of it it is cold in the bathroom and fungus, in the kitchen and in the toilet?

According to government decree No. 354, if the following standards are not observed when supplying heating, citizens can write a complaint:

• The decrease in air temperature can last up to 24 hours a month;
• The temperature in the rooms from 8 to 10 degrees should not last more than 4 hours;
• Reducing the air temperature in the rooms to 10-12 degrees is allowed within 8 hours;
• Temperature of 13-16 degrees is acceptable for 12 hours.

If the temperature in the apartment is not comfortable for you, it is worth identifying places of heat leakage, which include leaky windows, balcony doors, frozen walls, uneconomical radiators, and an incorrectly installed front door. Depending on the identified cause, a further action plan is selected.

But if outside the window has long been less than +8 degrees and the heating was officially turned on, and the temperature turns out to be lower than necessary, you can write a complaint. It is important that the air heating is really below normal. are currently in effect :

• temperature in residential premises – from +18;
• in the kitchen – from +18;
• in the bathroom – from +25;
• in corner apartments – from +20.

Permissible heat standards for Moscow and the region

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Note: temperature standards are collected in GOST 30494/2011.

Where to contact regarding heating issues in Moscow

Of course, you shouldn’t endure the cold in apartments and hallways. First of all, you should signal the local dispatch service. A call to the reception desk of the management organization is required.

Citizens of MKD have every right to demand prompt and adequate actions from employees of the Criminal Code, housing and communal services. The monthly rent includes maintenance of heating and plumbing systems.

Management company employees are required to conduct a comprehensive inspection of radiators and pipes. If violations are detected, correct them immediately. If none are found, then an act is drawn up and handed over to the applicant.

If there is no response from the management organization within 24 hours, then you should complain about poor heating in the apartment in Moscow and Moscow Region to the following authorities:

1. To the Department of Housing and Communal Services for the capital. This can be done in two ways - by phone +74955395353 or through the official website.
2. Alternatively, contact the Moscow United Energy Company directly.
3. If there are facts indicating that the management organization is at fault for a heating problem, then you can file an official complaint about the quality of the services provided to the Moscow Housing Inspectorate.
4. Modern means of communication between the administration and citizens allow you to file complaints about heating in Moscow and Moscow Region on the website of the State Mobile Application.

Housing and communal services hotline in Moscow

A hotline for housing and communal services allows citizens to complain about poor quality service.

There are three ways you can act in this direction:

• by phone +74955395353;
• through the website https://www.mos.ru/dgkh/;
• by submitting a claim to a special electronic reception https://www.mos.ru/feedback/individual/.

Electronic reception of the mayor of Moscow

The Moscow city administration, represented by the mayor of the city, has a page on the capital’s website for receiving complaints from citizens - https://www.mos.ru/feedback/individual/.

Contact MOEK

The Moscow United Energy Company has its own Internet portal – https://www.moek.ru/. In addition to the website, the dispatch number +74955395959 is available 24/7.

Contacting the Moscow Housing Inspectorate through the electronic reception or directly to the head of the department

The Moscow Housing Inspectorate has an electronic service for receiving complaints - https://www.mos.ru/feedback/individual/?department=20197090. If you do not trust modern methods of communication, then you have the opportunity to contact the head of the territorial unit directly.

The written complaint must contain:

• address of the incident;
• FULL NAME. the applicant;
• essence of the question.

Copies should be registered with the Moscow Housing Inspectorate. Keep one copy for yourself, and hand over the second copy to the management office for review.

The table shows addresses and telephone numbers for personal contact:

Complaint using the Moscow State Services mobile application

After authorization on the website of the State Services Mobile Application, you can file a complaint about heating in an apartment in Moscow and Moscow Region.

Through the portal “Moscow is our city”

The “Moscow – Our City” website also makes it possible to submit a written appeal to the city authorities on the issue of the quality of services provided by the housing and communal services sector. When working with the portal, you need to know that the official response will arrive no earlier than in a week.

Don't understand the article or need help? Ask our in-house lawyer a question through the Online Consultant form or leave a comment. We will definitely answer!Ask a question >>>

Hotline for heating issues in the Moscow region

The telephone number for urgent calls from residents of the Moscow region regarding heating and hot water is +74956809861. Complaints and applications are accepted around the clock, seven days a week.

In addition, on the website of the Ministry of Housing and Communal Services for the Moscow Region there are all contacts where to contact with suggestions and questions. Additionally, the portal contains an active button for direct communication with the ministry’s reception desk.

Website of the Government of the Moscow Region, if other structures ignore requests. Citizens can write complaints to this address.

A specially created structure “Dobrodel” operates for residents of the Moscow suburbs. The project is designed to simplify communication between individuals and executive bodies.

Cold batteries in an apartment where to complain Moscow

Every person wants his apartment to be warm and cozy, so if during the cold season the rooms become very cold due to the fact that the radiators remain cold, then people will certainly complain to various authorities.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to find out how to solve your particular problem, please use the online consultant form on the right or call. It's fast and free!

Temperature standards for apartments

Important! It is possible to increase the temperature in the premises to the desired value with the help of additional heaters, but this entails quite significant expenses, and since heating payments are already considered significant, this option is considered unacceptable for many apartment owners.

Additionally, temperature standards for the entrance are indicated, namely for basements or landings. This is due to the fact that the indicators outside the front door directly affect the parameters in the house.

SanPiN 2.1.2.2645-10 states that it is desirable that the temperature in living rooms be between 20 and 22 degrees. It is allowed for it to fall to 18 degrees, but not lower.

If the existing value in housing is below the established limits, then this becomes the basis for filing a complaint with various authorities.

Who is responsible for poor heating in apartments

You can file a complaint about low temperature in an apartment with various authorities, which are obliged to maintain optimal levels in residential premises.

What temperature should the batteries be in the apartment, how to find out? Watch the video:

These include:

• a management company that sends apartment owners receipts for utility bills;
• housing and communal services;
• HOA.

Often problems with cold batteries are due to:

• the heating system was designed incorrectly;
• the use of old communication elements that are no longer suitable for their intended use;
• the house itself has a low heat saving rate;
• improper work of the company servicing the house.

The period during which this problem must be solved is represented by one week, but this time can be increased if, during repair work, much more serious problems are discovered that require solutions by the organization’s employees.

Important! If it turns out that the cause of the problem is old batteries, then they must be replaced at the expense of the homeowner.

If the owner of the apartment decides to replace the elements of the heating system, then special permission must be obtained from the specialists of the management company.

When should the heating be turned on in houses? Read the link.

It is not allowed to perform this work in winter, but there may be an exception if the family has a small child or a disabled person.

This is due to the fact that the entire riser in the building will have to be closed, so the heating will stop working in all apartments in the building.

Sample complaint to the Criminal Code.

Instructions for contacting housing and communal services to resolve the issue

Initially, apartment owners must take measurements to determine the temperature set in residential premises.

It often seems as if the apartment is really cold, but in fact the temperature is set at around 22 degrees.

If a low indicator is detected, then the apartment owners take the following actions:

• a written application is formed, and it must be drawn up in the name of the head of the management company, and it also indicates the exact measurements and reasons why residents turn to the organization; A sample claim can be downloaded below for free.

• the document must be drawn up in two copies, one of which is given to the management company, and on the second the representative of the organization must sign and stamp it, after which the document remains at the disposal of the applicant;
• the case is being reviewed, for which a technician or engineer is sent to the apartment;
• a specialist takes measurements to determine the temperature in residential premises and also checks the entire heating system;
• if any problems are discovered, then a special report is drawn up, which describes in detail all the features of the inspection;
• a copy of the document is provided to the owner of the apartment;
• if the existing problem is not resolved within 10 days, then you need to call or visit the housing and communal services department to get clarification on this issue;
• if any work was carried out, then it must be recorded in special acts, which are then provided to the applicant.

Important! If the housing and communal services have not solved the existing problems, then you will have to contact other authorities with complaints.

What to do if housing and communal services workers do not solve the problem

Most often, housing and communal services representatives do not resolve the issue related to cold batteries because they want to save money or simply do not have professional specialists on their staff.

The employees of this institution will conduct the research again, after which another act will be drawn up. Next, a trial will be carried out with the housing and communal services sector itself.

How to change the management company if it does not respond to residents’ complaints? See here.

Rospotrebnadzor

Important! This organization was created specifically to protect the rights of citizens, so many problems can be solved with its help.

If the quality of the provided utilities is low, then the residents of the house can contact Rospotrebnadzor with a complaint about the housing and communal services or management company.

To obtain the desired result, you must draw up a correct complaint, to which all documents related to the inspection performed are attached.

Special instruments are used to measure temperature.

Further, Rospotrebnadzor will apply different methods of influence to management companies, and they are usually considered effective.

Authorities

A complaint can even be sent to the local administration, whose employees have the ability to influence housing and communal services in numerous ways.

The difficulty is that measures can be taken over a long period of time, and such minor problems are not always taken into account by government officials.

For greater efficiency, it is advisable to draw up a collective complaint from several neighbors.

Prosecutor's office

If the above methods do not bring the desired result, then it is the prosecutor’s office employees who can contribute to an effective solution to the problem.

A complaint sent to the Prosecutor's Office will become the basis for the initiation of serious proceedings, on the basis of which it will be revealed:

• for what reason do apartments actually have cold radiators;
• why the housing and communal services did not solve the problem on their own;
• for what reasons other organizations were unable to help the applicant;
• Why is the solution to this issue being delayed?

Source: https://vashslesar.ru/uteplenie/holodnye-batarei-v-kvartire-kuda-zhalovatsja-2.html

Making a complaint about heating in a Moscow apartment

If the heat supply to the apartment is cut off, this is an emergency. A commission is convened, which includes: the owner of the property, the director of the management organization and, necessarily, a representative of the local administration.

If the invited officials do not come to the address (notification is sent in advance), then the violation report is signed by the remaining residents of the apartment building or the owners of apartments in nearby buildings. Documents are transferred first of all to the administrative authority or housing and communal services.

Application to the Criminal Code

In addition to the application, you need to attach a violation report drawn up in the presence of neighbors, the director of housing and communal services and an employee of the local municipality.