Power outage complaint

What is the procedure for turning off electricity for non-payment?

There are probably no people who do not know the rules for using electricity. Everyone knows that you need to pay for it every month according to the tariffs. However, despite this, quite often there are cases when consumers are limited in electricity supply for non-payment. Even if you live in a private house, you still need to pay all utilities on time in order to prevent them from being cut off. Let's take a closer look at the situations in which electricity suppliers (homeowners' associations or network companies) have the right to suspend the operation of this service and what the rules of this procedure are.

• Before suspending the supply of electricity, it is necessary that the supplier sends a notice to the consumer. It must be received by the user no earlier than 10 days before the planned shutdown;
• there must be a compelling reason to disable it. As we said, this could be non-payment, repairs, scheduled inspection, and so on;
• at the time of suspension, a special act must be drawn up.

Shutting off electricity to legal entities for non-payment of law

With the exception of cases of emergency electrical power conditions, rolling blackouts of electrical energy consumers who do not have arrears in payment for electrical energy and are fulfilling other obligations provided for by the legislation of the Russian Federation and the agreement of the parties are prohibited.

In this case, you can complain about illegal measures, and even demand compensation for moral damages. Energy sales employees must certainly inform the consumer about the planned power outage by registered mail (via mail with a return receipt) or written notification (for which you need to sign). Other methods are considered invalid. You may receive a notice if you haven't paid your electricity bills for two full months or more.

Sample complaint about illegal power outage

To the Moscow Prosecutor's Office from Irina Evgenievna Kozina, living:

Moscow, st. Yaroslavskaya, 37, apt. 11. for illegal power outages At the beginning of September 2003, representatives of the 5th city department (Energosbyt Mosenergo, Moscow, Rezervny Prospect, 8/2) contacted me by phone (hereinafter referred to as Mosenergo) and offered pay the debt for services in the amount of 5239 rubles.

16 kopecks I paid the specified amount of debt on September 24, 2003 through Sberbank and on the same day I reported this by phone to Mosenergo.

My message was accepted and no complaints were expressed.

On October 7, 2003, when I returned home at 1 p.m., I discovered that the electricity in my apartment had been turned off. As an explanation for what happened, I was given task No. 5425 dated September 26, 2003, in which it was ordered to turn off the electricity in our apartment on October 7, 2003.

By 19:00 the master I called for 300 rubles.

Decision No. 2A-8960/2015 2A-8960/2015~M-8683/2015 M-8683/2015 dated December 30, 2020

in case No. 2A-8960/2015

- Civil The essence of the dispute: (adm.) on challenging decisions, actions (inaction) - officials, state and municipal employees DECISION IN THE NAME OF THE RUSSIAN FEDERATION On December 30, 2015, the Angarsk City Court of the Irkutsk Region, composed of the presiding judge Kurkutova E.A., with Secretary G, having considered in open court hearing, administrative case No. 2a-8960/2015 on the administrative claim of SNT "Vostok" to the prosecutor's office of the city of Angarsk, represented by the acting prosecutor of the city of Angarsk T, to the prosecutor of the city of Angarsk on recognizing as illegal the actions expressed in making a presentation, imposing the obligation to cancel the presentation, ESTABLISHED: SNT "Vostok" filed an administrative claim against the prosecutor's office of the city of Angarsk in the person of the acting prosecutor of the city of Angarsk T, indicating in support that **. the defendant made a presentation to the chairman of SNT "Vostok"

Power outages for non-payment to a legal entity 2020

• Decree of the Government of the Russian Federation No. 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings”;
• as well as Resolution No. 442 “On the functioning of retail electricity markets, complete and (or) partial restrictions on the consumption of electrical energy.”

• 1 Law on cutting off electricity for non-payment
• 2 Who can turn off the electricity 2.1 Do management companies have the right to turn off the lights?

Where to complain about arbitrariness?

If you are unable to find support from the management company and the chairman of the HOA, try dialing the emergency service number. Here you can report a power outage that has occurred without prior warning.

If your property is damaged, and the utility service provider and the energy saving company do not want to compensate for the damage, you can file a complaint with the court.

The application form to the court for compensation for material damage can be downloaded here.

The complaint is written to the address of the district court . It is important to state the essence of the problem in strictly business language and attach evidence confirming damage to electrical appliances. This can be confirmed by receipts for repairs performed or the results of an independent examination.

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The time frame for consideration of a received application is ten days from the date of receipt of the claim . After this, you will receive a response about the commencement of legal proceedings and the date of the hearing.

Important. In their claim, citizens can be guided by Resolution No. 354 of 05/06/2011 on the “Rules for the provision of utility services in apartment buildings and residential buildings” and the Law of the Russian Federation of 02/07/1992 N 2300-1 (as amended on 07/13/2015) “On the protection of consumer rights”

Knowing your rights, you will be able to avoid many problems and quickly compensate for the damage received. If you need to go to court, you should find a competent lawyer who can help you collect the required package of documents and write a competent statement.

We recommend watching a video about disconnecting debtors from power supply:

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A sudden loss of electricity to a home can occur during an emergency. For example, natural disasters, equipment failure and other force majeure circumstances. But often, in practice, situations arise when the lights are turned off without legal grounds. Illegal power outages are possible when the lights are turned off without prior warning, including if there is a debt for housing and communal services. Knowing the legal provisions and authorities where to complain in such situations allows you to quickly resolve the problem.

Shutting off electricity for non-payment - legal side

1. The company caused damage to electrical and heating networks.
2. Violated the rules for protecting electrical networks with a voltage of more than one thousand.
3. Use of fuel and energy-consuming facilities without the knowledge of the relevant authorities.
4. Inappropriate waste of resources, etc.

It is a fact that everyone can face a financial crisis. As a rule, people get bogged down in loans, subsequently giving most of their earnings to them, and paying for housing and communal services is relegated to the background. Gradually, the debt accumulates and now your electricity is turned off.

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What a consumer should never do

The regulations of the Russian Federation establish the reasons and regulations for turning off the power supply. Shutting down a resource without prior notice or justification results in legal redress for the consumer. Therefore, in such situations it is necessary to defend rights and interests through supervisory authorities.

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A sudden power outage not only causes inconvenience, but can also cause property damage and, in some cases, cause harm to the health of a person(s).

If a person is notified in advance that the power supply will be turned off for a certain period, he has the opportunity to prepare for this event. For example, make an audit of your refrigerator, somehow adjust your plans, etc.

The situation is completely different if the electricity goes out suddenly. Of course, if this happened as a result of an accident at a line or substation, then you will have to wait for the breakdown to be repaired. But it happens that the supply of electricity to residential premises (apartments or houses) is stopped not due to a malfunction, but for other reasons.

And then the victims can take certain steps. But first, it is necessary to establish whether the interruption of electricity supply is legal.

Let us immediately note that for the legal termination of power supply there is an established and approved procedure, violation of which when carrying out this activity allows it to be considered illegal.

It will become easier to disconnect electrical energy from legal entities and individual entrepreneurs for non-payment

The new rules for introducing electricity restrictions also require consumers to introduce restrictions on their own at the first stage, but, unlike the old version, now the network company does not have to wait for such actions from the consumer before carrying out a shutdown.

Non-disconnected consumers must be prepared for the introduction of a complete shutdown of electrical energy: consumers must provide a bank or municipal guarantee to the energy sales company. If such a guarantee is not provided, the consumer must develop a plan to switch to backup power sources within 6 months.

Electricity Shutdown for Legal Entities and Non-Payment in 2020

This became known after the corresponding bill appeared on the official website for posting information on the preparation of regulatory legal acts. If the bill is approved and comes into force, debtors will be disconnected from the power grid after notifying the consumer via SMS, which will indicate the period allotted for repaying the debt. If the debt is not repaid within the allotted time, the supply of the utility resource will be stopped. Renewal of connection is planned to be paid.

Hello! pp. "d" clause 32 of the Decree of the Government of the Russian Federation of May 6, 2011 N 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings” “performer” (i.e. a legal entity regardless of organizational -legal form or individual entrepreneur providing utility services to the consumer) has the right to suspend or limit the supply of utility resources to the consumer. Clause 117 of these rules established that the Contractor limits or suspends the provision of utility services, having previously notified the consumer, in the event of: a) incomplete payment by the consumer for the utility service - 30 days after a written warning (notification) of the consumer in the manner specified in this section; b) carrying out scheduled preventive repairs and maintenance work on centralized networks of engineering support and (or) in-house engineering systems related to the common property of the owners of premises in an apartment building - 10 working days after a written warning (notification) to the consumer.

Complaint about illegal power outage, sample

Contents The grid organization is obliged to conclude an agreement with you and carry out measures for technological connection within the established time frame, regardless of when the decision of the regulatory body on compensation for the outstanding expenses of the Grid organization is made and comes into force.

3. Question: I submitted an application to the Network Organization, received an agreement on technological connection and technical conditions. Due to the fact that the agreement did not comply with the Technological Connection Rules, I sent a request to the Network Organization to correct this agreement and bring it into compliance with the law.

To which I received a verbal refusal. Are the actions of the Network Organization legal? Answer: If the Grid organization receives from the applicant a refusal to sign the agreement due to the fact that it does not comply with the law, the Grid organization is obliged to bring the draft agreement into compliance

What to do in the event of a power outage in SNT for non-payment and debt in 2020: legality and judicial practice, sample act

SNT is one of the most common forms of dacha farming. Therefore, it is necessary to understand in detail the organization of supply and the rules for turning off electricity for this non-profit organization.

SNT is understood as a gardening non-profit partnership. The law establishes that the legality of creating such an organization is determined by the Civil Code of the Russian Federation. This form of education is a legal entity, and, accordingly, the beginning of its validity is determined by the moment of state registration.

SNT can act both on the basis of the charter and a collective agreement between the owners of summer cottages and houses. Shutting off the electricity we all need so much will be legal only in situations where there are exceptional grounds for doing so. ⇐ Only the energy sales organization (for example, Mosenergosbyt), with which the partnership has concluded an agreement, has the right to take administrative actions to supply or stop the supply of electricity in the partnership.

Disputes arise over the cutting off of electricity by the ruling assembly or the chairman of the SNT.

Connecting electricity after disconnection for non-payment

According to current laws, the power in your home can be turned off if the non-payment is 3 or more standard monthly electricity bills. In addition, the management company is obliged to notify the defaulter of its intentions 30 days before turning off the electricity. If after this period you have not paid the debt, you must receive another notification, which must be issued against receipt. The last notice that is handed to you states that if you do not pay off your rent debt within 3 days, the management company will legally turn off the electricity.

But today the practice is that fines and tougher measures against the debtor begin after the debt has accumulated, and the total amount is equal to two months’ payment. However, this cannot cause a sudden power outage. In other words, the Management Company cannot stop supplying light to the debtor’s home without a court decision. This is clearly stated in the current laws.

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Where to complain about illegal blackouts

If there are frequent power outages or if there is a sudden loss of power at home, you must call the dispatch service, the HOA management or the director of the management company. If these persons do not have information about the reason for the loss of power, you need to call specialists from Energosbyt.

Note: in large populated areas there are Information Centers in every district of the city. Contact information is posted on boards at the entrances or near the entrance. In small villages, you should contact the manager for up-to-date data.

Which services to call first?

When the loss of power is permanent, the complaint must be sent to the HOA or management company.

If power outages become frequent, citizens are advised to inspect household appliances and wiring before calling the management organization. It is possible that the reason lies in the high power of the connected equipment.

How to file a complaint

If it becomes known that the loss of power is unauthorized, then you can draw up a letter of claim in two copies.

Any form is allowed, but the text must indicate:

• information about the owner;
• contract number for the supply of the resource;
• date and frequency of shutdown;
• consequences.

A complaint about a power outage without warning is sent to the management company, homeowners association or resource supply company.

In the absence of feedback, an appeal may be submitted to the following supervisory agencies:

• administration;
• residential inspection;
• Rospotrebnadzor;
• prosecutor's office;
• FAS.

Contacting the Management Company

You can complain about illegal blackouts to the Criminal Code. This can be done by visiting the organization in person or by sending a registered letter. Feedback must be received within 30 days.

Letter to the State Property Committee

A claim to the housing inspectorate that the lights were turned off without warning is filed in the event of a violation of current laws. Therefore, the owner needs to prove the absence of notification or record on photo or video equipment the procedure for de-energizing the electricity. Additionally, it is allowed to involve eyewitness testimony.

Letter to Energosbyt

To deal with violators who have unauthorizedly turned off the electricity, you must write the correct application. The claim is made in two copies - one is transferred to Energosbyt to establish a mark of acceptance for consideration, the second remains in the archive of the enterprise.

Feedback is sent in the manner specified in the complaint. If there are no actions to eliminate illegal activities and consequences, you need to contact the court.

To Rospotrebnadzor

It is allowed to attach evidence in the form of photographs and videos, scans of documents, etc.

To the FAS

A complaint about illegal disconnection from power supply (sample) may be sent to the federal service. The period for consideration of the application and receipt of feedback by the applicant is 30 calendar days.

Complaint to the prosecutor's office

A claim to the prosecutor for illegal shutdown of electricity should be filed if there were violations during the procedure. The evidence base is the testimony of eyewitnesses, photographs and videos. A common situation when a consumer is going to write a complaint is the lack of notification of a planned power outage.

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The evidence base is attached to the letter.

Lawsuit

If during a power outage the owner’s property is damaged or harm is caused to health, and Energosbyt does not compensate for the damage, then a statement of claim must be filed in court.

Nuances:

1. The petition is transferred to the district authority.
2. The text of the appeal should state what the problem was about.
3. The application form is in a strict business style.
4. Evidence - receipts for repair work, calling an independent expert, eyewitness testimony, etc.
5. The review period is 10 days from the date of registration. Then, a notice of the date of the first hearing will be sent to the address indicated in the application.
6. The claim is recommended to rely on PP No. 354 and Federal Law No. 2300-1.

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Where to complain if the power goes out often

If the power is constantly turned off, then you should complain to the resource supply company. Sudden power outages can only occur during an emergency. Emergency situations include natural disasters, equipment failures and other force majeure circumstances.

In all other cases, it is necessary to identify the reason why the lights are constantly turned off.

Common factors:

• non-payment of debt;
• carrying out scheduled repairs;
• Individual meters do not work correctly;
• bad connection wire.

If these circumstances are absent, then the algorithm is as follows:

• call to the control room;
• contacting the management company, HOA or TSN;
• write a complaint to Energosbyt.

What is the procedure for turning off electricity for non-payment in 2020?

The main legislative act in this situation is, of course, Resolution No. 354, which was adopted by the Government of the Russian Federation in 2011 with amendments made to it. Also, the rules for the provision of utility services are prescribed in Resolution No. 307. But still, the main law that you need to focus on is Resolution No. 442. It does not develop rules in general terms for all utilities, but specifically for electricity supply. Currently, the total debt to housing and communal services employees is approximately 900 billion.

Almost a third of this amount is owed by ordinary citizens, the rest is on the conscience of legal entities and organizations. Accordingly, various methods of punishment are applied to defaulters in order to achieve fulfillment of their obligations. The law allows employees of organizations providing electricity supply to apartments to turn off the lights if there are late payments. But here the procedure for turning off the power must be followed, otherwise the law will define this action as a violation. And this is already a reason for you to complain where you should and demand compensation for moral damage.

Liability and fines

The degree of damage incurred determines liability for illegal power outages. The owner is legally able to demand compensation for material damage, as well as moral compensation in case of an offense.

Administrative responsibility

This form of liability applies if, due to legal measures, there was a malfunction in the operation of equipment or they led to their failure. Illegality on the part of a housing department employee is regarded as arbitrariness in accordance with Article No. 19.1 of the Code of Administrative Offenses of Russia. In accordance with the norms of the code, the guilty person is obliged to pay a fine.

If the lights are turned off frequently, the electricity supplier is held responsible. Sanctions may be applied to employees in the amount established in Art. No. 7.23 of the Administrative Code.

Energosbyt is a monopolist in this service sector, therefore illegal procedures entail the imposition of a penalty against responsible employees under Article No. 14.31. Compensation for moral damage can be made on the basis of Art. No. 15 of federal document No. 2300-1 (current version 2020).

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Criminal liability

If the light in the house was illegally turned off, then the responsible persons can be prosecuted for such actions under Article No. 330 of the Criminal Code of Russia. Authorized employees responsible for providing electricity are subject to sanctions or forced labor. Additionally, employees of the Management Company or Energosbyt may be deprived of their freedom if physical force was used during the procedure or the owner was threatened with violence.

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In situations where an unauthorized act led to the death of a citizen, the responsible person is prosecuted under the same article, but paragraph No. 2 applies. In addition to these consequences, the guilty person may also lose the right to hold a certain position.

What to do if the light is turned off for non-payment? Procedure for turning off electricity for non-payment

Only she has the legal right to suspend or completely stop the supply of energy to the user. It is illegal to cut off power to a consumer who pays their utility bill in full but is in arrears on rent or other utilities.

A bilateral agreement is concluded between the electricity supply company and the subscriber. Based on the contract, the electricity supply company undertakes to supply energy through the connected network; The user’s responsibilities include timely payment for services provided at the approved tariff (Article 539 of the Civil Code of the Russian Federation).

Application to the prosecutor's office about illegal power outage sample

A complaint to the prosecutor's office about the arbitrariness of the chairman of the SNT in cutting off electricity only by agreement of the parties, which in your case does not exist.

Therefore, now you have grounds to file a complaint against the actions of the Criminal Code to the housing inspectorate or the prosecutor's office. Emergency operations are automatically performed by emergency control devices. How to write a collective statement to the police about fraud sample?

Private unscheduled outages on this basis indicate the unsatisfactory performance of the energy supply organization, the incompetence of its management and (or) specialists assigned to the house (neighborhood). The actions of the members of the board and the chairman to limit and turn off electricity can also be regarded as a crime under Article 330 of the Criminal Code of the Russian Federation - arbitrariness. The chairman of gardening sets wages for herself and the employees of the Partnership, without the decision of the general meeting of gardeners.

What is the fine for unauthorized connection of electricity in 2020?

In order to avoid possible misunderstandings related to the consumption of electrical energy, experts recommend that consumers read Article No. 7.19 of the Administrative Offenses Code (Code of Administrative Offenses), which provides for penalties for offenders.

1. Unaccounted consumption of electricity, which is made by the consumer in the following cases:
   bypassing special counting devices;
2. deliberate distortion of digital indicators of electricity meters;
3. untimely contact with the energy sales service regarding the repair of failed equipment conducting electricity.
4. Non-contractual consumption of electrical energy, which represents the user’s independent consumption of electricity:
   without notifying the energy sales service;
5. without paying for consumed electricity;
6. without a contract for the provision of relevant services by an energy sales company.

Procedure for turning off electricity for non-payment of a legal entity

Energy sales employees must certainly inform the consumer about the planned power outage by registered mail (via mail with a return receipt) or written notification (for which you need to sign). Other methods are considered invalid. You may receive a notice if you haven't paid your electricity bills for two full months or more.

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If necessary, security measures and protection of the accident site should be taken before the arrival of the operational team. In order to find out the reason why you did not receive an invoice, you can ask for information by calling 43 11 11 or directly at the Commercial Offices, where they will issue you a copy of the missing invoice. You can also request reading of real meter data and issuance of the corresponding invoice. The method for turning off the elevator on the 2nd floor in all residential buildings is specified in paragraph 14 of the “Regulations on the procedure for the provision and payment of housing, communal and non-utility services for the housing stock, the installation of water meters in apartments and the conditions for disconnecting them from heating and water supply systems and connecting to to these systems » No. 191 of February 19, 2002, published in the Official Monitor of the Republic of Moldova No. 29-31/263 of February 28, 2002. Residents of elevator stations on the 2nd floor are exempt from paying for electrical energy for the operation of elevators in the event of a disconnection of the command apparatus at the station on the 2nd floor, carried out in accordance with the requirements of NRS 35-03-60:2003 and compliance with the following conditions: There is a written consent of all owners and tenants of housing and other persons officially residing on the 2nd floor, on the basis of which the housing manager asks the elevator service provider to turn off the elevator command devices at the 2nd floor stop, removing the obligation to pay for elevator services, but only on the condition that there are no debts for elevator maintenance services and electrical energy consumed by it, and ensuring constant access to the elevator door at a given station. Disabling the elevator command apparatus of the 2nd floor station is carried out by the elevator service provider in accordance with the requirements of NRS 35-03-60: 2003 “Rules for the safe design and operation of elevators”. If the 2nd elevator station is located on the 3rd floor or higher, it is prohibited to turn it off. In these situations, apartment owners, as well as other official owners of housing on the 2nd floor of residential buildings, are exempt from paying for the electrical energy consumed by the elevator if the housing fund managers provide the electricity supplier.

How to correctly write a complaint about UK LIGHT AND HEAT

Sometimes it happens that the company that maintains electrical networks replaces one another. During the transfer of cases, technical malfunctions are possible, which can lead to interruptions in the operation of electrical networks.

When lights are disconnected and connected, this does not always mean there is a problem. Like any technical object, electrical networks must undergo maintenance. During maintenance work, time-limited outages may occur.

The management organization concludes an agreement for the maintenance of the house at a general building meeting with none other than the residents of the building. Consequently, being a party to the agreement and not receiving the services provided for in the document, residents, or more precisely, the owners of an apartment building, have the right to contact a law enforcement agency in order to protect their rights.

If the management organization does not carry out the actions provided for in the agreement between the parties, it violates Article 161 of the Housing Code, which talks about ensuring favorable and safe living conditions for citizens in an apartment building.

It, among other things, spells out the procedure for terminating power supply, and the situations that are considered legal for such termination. They are divided into 3 types. Denunciation of the contract By default, it is considered that the electricity supply contract is concluded for an unlimited period, unless its text directly states otherwise.

The reasons for its suspension or termination may be the following: Termination or limitation of power supply at the request of the consumer. Some previously electrified rooms or facilities are not in use.

The owner of such an unused premises or facility may, for cost or safety reasons, wish to have the power disconnected. Then he submits a corresponding official application to the company supplying electricity to this premises, with which he has a valid contract.

Filing a complaint against the management company is an accessible way for everyone to restore their rights, determine or establish a procedure for interaction with the management company, as well as an effective option to resolve any controversial situation.

The sample complaint to the management company is not specified by the requirements of the current legislation and you have the right to write a complaint against the management company, outlining in free form the essence of the problem that has arisen. In order to describe a controversial situation that violates your rights as the owner of a residential premises, you do not need to have special knowledge; we simply recommend that you use our recommendations for drafting and examples of a complaint against the management company.

You can simply file a complaint against the management company through State Services by going to the State Services portal and selecting the appropriate department to submit a complaint online.

You always have several options, that is, several departments and authorities that will have to consider your appeal and where to file a complaint against the management company SVET I TEPLO. With the help of our article, you will figure out in what case - where to write a complaint against the management company and what it is advisable to include in the text of the appeal.

and also we must not forget about judicial protection of your rights, that is, you can apply to

Having answered for yourself the question of where to file a complaint against the management company, after specifying the addressee there must be the name of your document, reflecting its essence, “Complaint against the management company” or “Claim to the management company”.

Then - the basis for your appeal, namely an indication of the ownership of the apartment, or the rental of residential premises, as this at one time served as the basis for the owner to enter into a management agreement for an apartment building.

Next, you set out in detail the circumstances of the violation of your right, referring to Article 161 of the Housing Code of the Russian Federation, which guarantees your right to favorable and safe living conditions, and indicate what the inaction or unlawful action of the management company was:

• poor-quality cleaning of common areas of an apartment building;
• poor-quality snow removal from the local area;
• The management company does not remove waste or containers with bulky waste;
• The management company's electrician did his job poorly;
• the plumbers of the management company do not cope with their duties;
• the manager of the management company is constantly absent from the workplace;
• did not calculate housing and communal services, prepare and transfer payment documents to the owners within the terms specified in the contract;
• did not recalculate the amount of utility bills in case of failure to submit meter readings;
• did not submit reports on the expenditure of funds for current and major repairs of an apartment building;
• did not provide, at the written request of the owner of the residential premises, certificates of his calculations from the financial personal account;
• did not carry out (poorly performed) current or major repairs of common property;
• complaint to the management company about a roof leak;
• did not provide 24-hour emergency dispatch service for the apartment building;
• did not ensure the provision of utility services to the owners of the premises (water supply, sanitation, heating, electricity supply, gas supply);
• did not inform the owners of residential premises about the duration and reasons for interruptions in the provision of utility services;
• did not eliminate the emergency situation and (or) its consequences;
• rudeness of the management company;
• other incident.

Afterwards, BE SURE to describe the consequences of such behavior of the Management Company employees who caused the damage to you, its type (material, moral, harm to health) and size.

After this, proceed to the demands that you put forward, also guided by Article 161 of the Housing Code of the Russian Federation, the provisions of the Law “On the Protection of Consumer Rights”, and the Criminal Code of the Russian Federation (if fraud is suspected).

You can attach to the complaint any supporting documentation, photographs, copies of previously filed and ignored complaints, collective appeals, decisions of the owners of residential premises.

Any complaint ends with your signature and date.

In accordance with the Federal Law “On the procedure for considering appeals from citizens of the Russian Federation,” a citizen’s complaint must be considered within the established deadlines, within which the citizen must be given a written and, no less important, reasoned response, or the elimination of the circumstances that gave rise to the citizen’s appeal must be ensured.

Now let’s learn more about each of the potential recipients of our complaint and the cases in which they were written.

The head of the management company that you, together with the same owners of residential premises of the apartment building, have chosen for:

• maintenance of common property;
• ensuring the provision of public services;
• charging and collecting fees for the maintenance and repair of common property;
• organizing 24-hour emergency dispatch service, etc.

This is the person who can most quickly respond to your complaint by giving appropriate instructions to subordinate employees. Moreover, it is much more convenient for the management of the management company to quickly respond to a complaint from one resident and not wait for him to contact the authorities vested with authority and the possibility of holding him accountable.

For this reason, you should not exclude this type of complaint from possible options for responding to violations of your rights. Due to repeated evasions by the management company’s employees from fulfilling their duties, you may file a collective complaint with the management company.

A complaint to the director of the management company is an official statement of a violation of your rights and legitimate interests, or the interests of your family members living with you. This is a document that contains the essence of the problem that has arisen and reflects your requirements.

If we turn to the Federal Law “On the procedure for considering appeals from citizens of the Russian Federation,” then Article 4 says that a complaint is a citizen’s request to restore or protect his violated rights, freedoms or legitimate interests, or the rights, freedoms or legitimate interests of other persons.

The same Federal Law establishes deadlines within which a citizen must be given a written and, no less important, reasoned response, or the circumstances that gave rise to the citizen’s appeal must be eliminated.

Where to complain about the management company. Start with management; with a responsible approach and response to your well-written appeal, you will quickly get rid of the problem that has arisen.

We offer you our sample complaint against the management company. In it, we tried to take into account the most likely and common cases and points, but do not forget that you can always supplement it, correct it, change it, because there is no strictly defined complaint form.

(General) Director of Management Company LIGHT AND HEAT

I, Ivan Ivanovich Ivanov (indicate your Last Name, First Name, Patronymic), am the owner (tenant, tenant) (select the one you need) of an apartment at ________ (indicate the address served by the management company and where the problem arose).

On 04/09/2018, I entered into an agreement for the management of an apartment building No. ___ with your management company (indicate the details of the agreement, if you remember). In accordance with the provisions of this agreement, the management company assumed obligations, including (select the one you need):

• keeping the common areas of an apartment building clean;
• garbage removal;
• making payments for utilities, preparing and transferring payment documents to owners;
• recalculation of the amount of utility bills in case of failure to submit meter readings;
• submission of reports on the expenditure of funds for current and major repairs of an apartment building;
• provision, upon written request of the owner of the residential premises, of certificates regarding his calculations from the financial personal account;
• current and major repairs of common property
• 24-hour emergency dispatch service for an apartment building;
• ensuring the provision of utility services to property owners (water supply, sewerage, heating, electricity, gas supply);
• informing residential property owners about the duration and causes of interruptions in the provision of utility services;
• liquidation of emergency situations and their consequences.

• extorting money from me for services and work provided under the contract and already paid for on the receipt;
• insulted me (write under what circumstances this happened);
• committed fraudulent actions against the owners of residential premises of an apartment building (describe what they involved);
• violated the inviolability of my home (describe how this happened);
• they stole the money I deposited into my personal account as an advance for the provision of utilities;
• other unlawful actions of management company employees